AirCo Air Conditioning, Heating, and Plumbing

Laura S.

I'm very impressed and I recommend this company to everyone. Please read this because it could save you a lot of money, as it did me. AirCo has integrity, are friendly, and professional. They investigated and found that I had extended warranty which I didn't know. This saved me $300. on a six year old HVAC.
I called several heating and air-conditioning companies, (most of them didn't call me back until Monday) it was a Sunday. It was 34° outside and most of them were not open and had no emergency callback number. AirCo not only called me back but Amber was very friendly over the phone and informed me that they could look up this warranty and get me someone out here within the hour. Their technician Alberto was very professional, informative and friendly.
Before contacting AirCo, I contacted A#1, they came out and quoted me a price that was double of what I paid Airco ( not counting the $300 that they saved me) and A#1 were not going to check to see if I had warranty.
THANK YOU AirCo!!!!

Harold H.

These guys installed a new Trane HVAC system last season. I had lower estimates, but went with them because of a promise of service after the sale. Not so! I received a post card reminding me it was time for service. I was told appointments were over 3 weeks out. OK, it's the season. Wasn't happy, but it is what it is. In the meantime the service recommended and
Replace air filter warning shows up on the thermostat. Today, 24 hours before my appointment, I get a call canceling because of emergencies.
Huh? I'm not important? Headed to the attic to replace the filter myself. Bye bye AirCo. No more recommendations or business from me!

After ranting on social media about the poor customer service, I got a call from the General Manager. He apologized and said they never cancel appointments. OK, then why did I get the call to reschedule? At any rate , he sent out a tech to service, as promised. Good. The tech proceeded to extort additional services to the tune of over $1,200. Ok, he was doing his job. The tech did not return things as they were. I'm writing this because I appreciate the follow up by the General Manager, Blake, and the fact they honored the appointment. Therefore I'm raising the original rank to a 3 star.

Michael E.

This company should be avoided at all costs. They will nickel and dime you even with a FULL Trane extended warranty. They charged me a diagnostic fee that Trane reimburses them for so they are double dipping. If you desire a Trane system avoid this company or you will receive extremely poor service

Ramon L.

Absolutely terrible customer service. Lady on the phone was VERY rude and actually hung up on my wife. They keep bankers hours and the ONLY reason we are dealing with them is because they installed unit on our new home.

Manuel P.

we have had our system for 13 years. In all that time Airco techs have taken cared of it and provided with the right advice to maintain our system running smoothly. Today was no exception Carlos came introduce himself a went right to work. He explained what he was going to do with the unit and did his work, Carlos also provided tips on how best I could keep my unit working properly.

He then went outside and started working on that unit. Again he explain what he was doing and why. Carlos provided more tips on how to take care of that unit. Carlos is a true professional and it showed in his work ethic

Thank you for having such an outstanding employee.

Charles L.

I have had a nightmare with this company. I just purchased a brand new LGI home and have been living in it less than 2 months. I have had airco techs out here 6 times and they still can't fix it. A BRAND NEW SYSTEM! And it doesn't work properly! As of this review it is completely frozen again and I just had Dan the new construction manager out here yesterday. Surprise! It still isn't fixed!

The GM, Blake, has made things right and replaced entire indoor and outdoor system as I requested. I appreciate that hthey did that. As of now (2 days later) it has been functioning properly.

Rebecca K.

My husband had a tech out Saturday. The tech was nice and fixed out A.C. with replacing a fuse and small piece of wire an animal got to. Had called the company a couple times Saturday after hearing how much the bill was. He was supposed to receive a quote or an idea with pricing. Was upset because half the time he'd check on the tech he was on his phone texting. Company was called more then 6 times between Saturday and Monday. We were told many times we wpuld get a call back Monday. It's now Thursday, Tuesday we did a hold on the check. Except my bank messed up, ran it anyways, it was deposited by the company even though we were in the middle of disputing it trying to get that resolved. I called again today, with no help from customer service. The guy I got transferred to was rude. Told me the tech was at my house past 2 hours, it was an emergency fee, which nobody told us about when we called prior to having them out. And we were told the $99 diagnosist fee would be removed. It was not and added to my bill. The customer service is awful, the guy I spoke to today did not try to help, solve, resolve anything other then tell me something different from everyone we already spoke to. Thanks for not calling, I would have been happy with the $99 coming off my bill and even a phone call back with some explaination. Will never deal with or recommend this company again. It was a joke.

Gary M.

Bought a new Trane Heat Pump Unit from AirCo 4/28/2017 and had problems with the thermostat every since. Called on morning of 5/23/2019 and was told someone would be here between 5:30 and 6:30 that afternoon. No one showed by 7:00 and when I called AirCo back, they didn't even have me down for a technician to come out at all. As soon as your 2 year warranty runs out for their service, you get nothing but the run around. Called A#1 Air and they will be taking care of me for the future. Thought I was getting a good company with AirCo, but price isn't always the best thing to consider when purchasing a $6,000.00 home unit. Beware of their service, for it truly doesn't exist!

Karen M.

Could not be more pleased with Aire Serv of Fort Worth! They installed our systems in 2014--they were able to reduce "leakage" of air by a substantial amount--our house has never been more comfortable.

We have been on a semi-annual service plan since the installation. Michael St. Pierre came out yesterday--cleaned all 3 units inside and out, changed the filters and made some recommendations. Michael came on time (a big plus for me!) and the dispatcher even called prior to arrival to let me know he was on his way. The company called this morning to ensure my satisfaction.

We have had some BAD experiences with other A/C companies...Aire Serv of Fort Worth continues to earn my trust, business and recommendation.

Kent C.

Wish there was available for 0 stars. Agree with others on HORRIBLE customer service after the sale. I've spent $27,000 on 4 replaced units over the last 5 years. Had an issue with one unit not igniting. Unit is under warranty, but they want $85 service to come diagnose. Regardless of amount I've spent with them, not willing to waive service fee. Parts are covered, but also want labor paid in addition to the service fee. Contacting Trane to discuss and find another Trane authorized service company in the Metroplex. Extremely disappointed. Their motto is "Experience the AirCo difference". I've experienced it for myself, it's bad. 0.0 loyalty or appreciation for customers.