AirCo Air Conditioning, Heating, and Plumbing

Samantha C.

Had a heating tune-up appointment through AirCo.

The company was very good at communicating when the technician will be arriving. They were texting me the day of, and gave a timeframe. The technician arrived and was very friendly!

Took about 30 minutes!

Jupen

The lady's in the office are very rude. Super unprofessional way of speaking to customers.I book an appointment with 3 days in advance, to get a text the morning of that said i never made an appointment. I really recommend to take yalls money elsewhere.

Cherie S.

For several years I have been suffering with my A/C not working properly. I have had several local companies check it and they couldn't find anything wrong. I called Airco Tulsa and they sent a tech who ran a lot of test and told me what was wrong. Also told me it was overcharged and removed 3# of freon. The cost to fix was $1800 and I was promised it was fixed. This was last year in August, so this year in June turn it on nothing but hot air. So I called Airco back and was told it would cost $250 for a tech to come out and diagnose, and there was no warranty on the part replaced in Aug. I just feel like it was a big waste of money I had to borrow, and I'm very disappointed because I still don't know if my A/C is fixable or if I need a new one.

Dave C.

Read the fine print on estimates!!!Install crew was great. Initial tech was good too. Sales rep came quickly and did good explanations, but threw in a furnace on the estimate which I didn't catch when I approved it. Ours is not that old compared to the AC unit (prob less than 10 Yrs vs 22 on the AC - not real sure).
Took pains to say we only wanted the AC replaced, so I didn't think he'd try to slide one in. Probably added 4-6k to the price more
Buyer beware!

Kirsten O.

their receptionists are great, staff was polite. billing was not clear and they diagnosed a foundation leak and were going to bill thousands to fix. turns out I needed the insides of my toilets replaced to stop the meter running. always best to get a second opinion!

Kent J.

I asked AirCo to come out and apply there $14/mo All-Star plan, but wanted to do a year by check so 14*12=$168 but they wanted $188, I DO NOT GET IT!

They want you to pay by credit card where there is recurring billing so you forget!

I'm out of AirCo!

Allie B.

This company lied to us that we needed all of these parts replaced to solve a high humidity issue in our home. $2k later and not only is nothing fixed, it's WORSE! I'm positive that they broke our system. Temperature is all over the place and never matches the setting. I should have known better, my house is only 5 years old. I should have read the other reviews before letting them work on my AC.

Paul M.

If I could rate lower I would! Horrible communication; rescheduled appointment cause they overbooked, quoted one price on phone, then technician tells me another price 4x original quote, and says he'd be done in 20 mins! $250 for 20 mins? Called their billing department to get explanation of what services include and lady could not tell me. And she's in billing! Not a great experience.

Phree P.

On Dec 6, 2023 I purchased and paid cash for a new HVAC unit and complete duct work. Within a week the unit was replace due to a "mechanical defect". The 2nd unit also did not work correctly and several people came through my house on different dates to figure out the issue which was never resolved. I had another HVAC company diagnose the issues. They found damaged wiring, a leak in the valve, no refrigerant in the system, and unknown damage to the compressor due to no refrigerant. AirCo denied these were the issues but failed to give a reasonable explanation for the unit not to work properly. During this time I received 2 letters from a bank denying a home improvement loan of which I never applied for because I paid cash. After a lot of finger pointing David, the salesperson, finally admitted he made the application unknowingly to me and without my approval. I requested, which then turned into demands, that AirCo remove the system and reimburse me in full. After more people came tromping through my house, which at this point was an invasion of privacy, AirCo agreed to remove the system and reimburse me in full. While removing the system they dropped the unit in my attic, above my office, so hard I almost ducked under my desk, This created a crack in my ceiling, popped nails in my ceiling and wall. After the techs left with the unit and duct work they refused to reimburse me until I signed a release form. This was not our agreement. I sent a demand email and certified letter letting them know I would be filing against them in court for reimbursement, damages, and punitive damages referencing Texas Deceptive Trade Practices Act (DTPA) which protects Texas consumers from false, misleading, or deceptive business practices. Exactly one month later I was reimbursed for the unit only, the day before I filed in court, and without AirCo accepting any responsibility.

Nan Kissy B.

I made an appt and Airco was scheduled out the next day. I made it clear I had to leave by 100p to pick up my grandson from school, so my 10am appt was fine .. NOT! At 1230pm, when I needed to leave, I sent a msg. Their response, he got held up. A phone call, apology, anything would have been nice. In a world of bad customer service, this could have been so easily avoided and got them good stars instead of bad!!