Air Medic Home Services

Ken J.

Stay away if you can specially if you have a work Order thru Home Warranty company. Most unprofessional, rude and arrogant people at customer service.May be all the technicians are the best people out there but the owners should look into this seriously as people at the front desk are face of your organisation and everybody has to go thru them. The lady at the front desk hung up on me. I thought may be call dropped or she hung up by accident. I called the office again and she was very proud to say it was intentional and she hung up on me second time. Now let me elaborate on the reason of my call. According to her, the work order she received had only one issue on it whereas I had called in for 5 different plumbing issues. Although she noted down all the issues, I was told they cannot take care of more than three in one visit unless I call the Home Warranty company and they send another order, which I thought was the right way to proceed. She wanted to schedule for 3 issues, which I didn't agree to. FYI, I am in Yuba city, and they had to come all the way from Rancho Cardova and that was the only reason for me to say no as I didn't want them coming back second time(which was just for their benefit), but she hung up on me. And when you know the customer is calling back, there is no way in the world you should ever say it was intentional even if it was. That's the worst thing you can do for your business or the owner .May be there are different standards of service for people who are from Home Warranty and their direct customers....

David M.

They are supposed to work with First American Home Warranty to fix my HVAC. It's been 6 days and they still haven't submitted a quote. Would not recommend.

Nicole L.

I had AMHS come out for a warranty covered service recently and I would highly recommend them. My technician was David and he was quick to problem solve, cautious of his surroundings, and cleaned up everything once he finished. I think he was there less than an hour and was able to fix my heater even though he didn't have experience with the exact type that I had. He also was able to explain the problem to me so in the future I could feel comfortable fixing myself or checking it out on my own. Thanks for all your help, David! Go Raiders!

Melba S.

A claim was submitted using our home warranty on 9/11/23 and Ben came out on 9/13/23. our upstairs zone was not blowing at all when the claim was submitted so we turned the zone off. Ben inspected everything and turned on the thermostat and it worked. No issues were found. He left his card and said if it happens again to call as the claim is open for 30 days. The zone stopped working again on 9/20 so a call was made on 9/21 for them to come out again. They were able to come out on 9/25. Again, no issues were found and it was working. I stated that I did not handle heat well, that my son had just had surgery and sweating was not good for his recovery and that we were told that the claim was valid for 30 days so if it went out again I would of course call again. This was snickered at and then discussed by the technician on speaker phone in my attic. I didn't hear the entire conversation but what I did over hear was that they would have their owner handle me and just not come back. The technician was polite and tried to find the issue. When it was all said and done he said he could not find any issue but parts were being ordered, another work order would be submitted to my home warranty and I believe Troy would be in contact with me by Wednesday, 9/27. It is now 10/9 and I have yet to get a phone call or an update. My husband had to leave work early two days for this to be handled. We didn't file a claim, pay the deductible and have them come out twice for the fun of it. Super frustrating and just when we hoped to find a reputable company that was honest we are let down once again.

Omeka B.

Very good service!! Tech was very knowledgeable. Only reason not 5 stars I had to wait almost a week to service.

Kamal M.

Ben was friendly and professional. Got the job done quickly. And was very friendly and knowledgeable

Mindy J.

Nate and Josh installed a new rooftop HVAC ordered by my home warranty. I had to cover the services not covered by my warranty which was about half the cost of a new unit. I would definitely recommend this company.

Alfredo G.

Great team at Air Medic! They had a tech at my house w/in 36hrs of contacting my home warranty, who passed the service request on to them. Very fast & simple process. The tech, Ben, was knowledgeable, professional & friendly. He made necessary adjustments/repairs & I was back to having a working AC. I highly recommend these pros!

Barbara M.

If there were more stars I would add them. The Air Medic team was amazing. They were assigned through our home warranty and from start to finish they were friendly, professional, knowledgeable, with fast communication throughout and they managed to get a new AC system quickly.

I cannot recommend them enough!!!

Charlene T.

My A/C unit stopped flowing cold air one evening. I have First American Home Shield warranty service. Sometimes I am not happy with the time frame that their contracted service companies get to my home to fix problems. In this case, Air Medic contacted me the day I submitted my work order and scheduled the appointment for the next working day. The technician, Ben, arrived on-time (actually, a little early), changed my air filters without being asked, quickly diagnosed the problem (capacitor), informed me of his findings and replaced it very efficiently. I couldn't be happier with the service provided. Ben and the office staff were extremely pleasant and a pleasure to work with. I highly recommend this company without hesitation.