Air Mechanical

Daniel T.

Had an issue with my AC on Friday afternoon and when I called they made it very clear they could not help me until Monday. It is obvious they do not do emergency service call even thought they put the system in. Never offered the emergency service they advertise.

Jim A.

Air Mechanical came to my house on 05/29/24 to see why my AC was not turning on. When the technician arrived I asked if there was an hourly rate. He said no. The technician was at my house for 1.75 hours. When finished I was presented with a bill for $793.00. I asked why the bill was so high. I was told a part called a contactor had to be replaced and the cost was $376.00. After the technician left I found multiple online stores selling the exact part for $20.00. In addition I called an AC parts wholesaler and they told the part was $20. When I called Air Mechanical management the assistant manger asked if the technician quoted me the price before installing. I said no and they said this was their mistake and they would take care of me. When my complaint reached the Service Managers desk all he offered was a $150 rebate. I have a copy of my invoice and copies of the $20 bids. I understand AC repair companies are going to mark up the cost of the parts but $376.00 for a $20 part seems outrageous.

Erin C.

Do not recommend, took 5 different technicians/5 trips over the course of a month to solve a simple service issue on our furnace and was charged close to $800 for installation of warranty parts that were unneeded as the same issue kept occurring, and the root cause in the end was determined to be a simple maintenance issue for a plugged hose.

The first Tech told me we needed a new control board as power was not passing properly and they did not have parts, he would be out the next morning so they only charged me the $130 trip charge with the total solutions membership I had signed up for over the phone. The next morning a different technician came and replaced the control board and the furnace was still having power issues, he reported he found an issue with the pressure switch and replaced that as well. All parts were under warranty so I was only charged labor and a return trip charge for a total of $651. The furnace ran for 4 days and quit, Tech 3 came out and reported that the there was a power issue and that the pressure switch was hooked up incorrectly between the positive and negative terminals by Tech 2 and he was surprised it was working the few days it did, no charge as it was an error on their end. Our furnace worked for three weeks and then quit again, had Air Mechanical out again and Tech 4 reported there was a power issue, his solution was to disconnect the new pressure switch, and rehook the system to old pressure switch (I would think the proper way to replace a part would be to remove the old, and add the new, not leave the old part in there somewhere so I was surprised to hear it was still there) the furnace started and we were not charged for this trip. Furnace went out again the next day, called AM again and they could hear my frustration and said this time they would send an experienced technician, my thought was shouldn't they all be experienced?! The final technician (Tech 5) found a clogged port hose to the pressure switch, cleared the debris and restarted the furnace and had no issues since. We had this same issue a year prior and another company was able to detect it and clean it right away. I called air mechanical to ask for a partial refund as I had paid labor to install parts I did not need. They argued that I did not pay for the parts only labor, like they were giving us a deal. They did not understand that I was paying labor for installation of parts that were not needed. I explained beyond the money I spent for the unneeded parts, this caused me to miss work 5 days waiting for a repair person to come out, when it should have been resolved the first day for a trip and labor charge of $215 based on the bill for trip 5. The person I spoke to said they would speak to their manager and get back to me, I never heard back. I called back a week later to cancel my total solutions membership as I planned on never using them again, and they wanted to charge me additional money for the ""money I saved"" while having the membership for the brief period I had it, as I had to argue again that I did not save any money, and had but paid for installation of parts I did not need, I had to miss work five days when it should have been 1, in the end they agreed to not charge me any additional fees, but also did not refund any money.

William C.

went to have inspected the exhaust is suppose to be all stainlees they put 2 aluminun elbows on it does not pass inspection they know this and they have yet to repair it so much for prof. install

Paul H.

We had Air Mechanical out for a slow bath sink drain. I was quoted a charge of $113, but if the machine is used it's $323.00. I watched as he worked and took out the drill powered auger claiming the clog was in the drain line. after reassembly the drain was just as slow. He removed the sink drain stopper and pushed out a large clog. After reassembly the sink drained quickly.
I appreciate the fast, courteous same day service but wonder about the $200 up charge for an extra 5 minutes of work with the machine.

Emily D.

We've had our share of HVAC issues (usually when I'm very pregnant and during a heat wave ) and Air Mechanical always delivers. The only challenge is getting someone out right away -- no surprise with staffing issues these days though. We always ask to be put on Mike's schedule because he knows our system the best and he's such a nice guy! When he arrives, he either puts booties on over his shoes or takes his shoes off. He assesses the problem and explains his findings in an easy to understand way while also being respectful. He takes great notes that they store in their system so if anything pops up, someone else can fill in and still knows the history. A very honest guy who never tries to upsell us on anything.

Eric T.

I got charged $1,100.00 to replace a water valve. It was on a Saturday. $206.00 just to show up. Ok fine.
$818.00 an hour I was told once they got there. It took 10 minutes to replace. It was an emergency, so I had to have them install it. Either that or pay the $206.00 and find another plumber. I would not ever recommend them to anyone. Then when I called the office on Monday thinking this can't be right. They were smug and unapologetic.

Gouthami A.

It's very rare that I write a review for any services, but this one made me very upset. we had a broken sink and when we called air mechanical they said it's going to be $99. when the service guy came from air mechanical, at the very first look he says it is going to cost $400 or $700. We clearly know its a clogged pipe and just needed manual intervention and it wouldn't be so expensive. he literally got to the clog in 5mins after he walked in... despite us asking why would it be $400 to just clear up the clog he was rude and charged $270. I just don't understand how is it even reasonable to charge the customer so much When it clearly was not worth it.

Geo A.

Buyer beware, if you sign up with their Maintanance Program with a credit card.When you cancel before the annual renewal date they will charge your credit card for the entire year even though you have been on the program a few months.This is not spelled out at all in the Terms and Conditions posted on their website or disclosed verbally when they do their sales pitch. If you ask for an explanation of the charge they are very good at giving you a convuluted explanation of their charges.Buyer Beware.

Humming B.

Sorry I chose Air Mechanical for my $42,000 investment.

Brad Hendrickson advised me by phone while I was out of state. We put together a package for the home of new furnace, heat pump, humidifier, dehumidifier, Combi-boiler, and air purification and circulation, total over $42,000. Everything was supposed to be ready when we arrived.

Nothing was working when we arrived on Friday at 10:30pm. No hot water, no heating or cooling, no fresh air circulating--though I explicitly advised Brad that my husband is recovering from COVID and is on oxygen continuously, requiring ionizing, clean air in the home for his health, if not survival.

On Saturday, a new team came and temporarily adjusted the boiler setting so we could have some hot water in some places, though it takes about 3 minutes to arrive. They also advised that the heating and cooling system now works.

On Monday, the boiler expert arrived and while he couldn't find anything wrong with his installation at first, and deferred to thinking the plumbing was at fault. Upon my insistence, we looked at the boiler again and saw that some of the pipes remain cold. New parts have been ordered, TBD on installation. This still does not explain why only tepid water can be achieved in the shower. For now, the plumbing is being blamed...

Further, barely any air comes out of the air vents. This trickle of occasional air is not hot or cold, regardless of the setting on the thermostat. There is a ""System Fault"" warning on the main thermostat, which I am told to ignore as if it is nothing. Finally, an old unit that was outside and should have been replaced is still there, and perhaps relates to this ""fault"".

I believe that Air Mechanical with its years of experience can offer excellent service. At this point, I have asked that someone in authority step in to help us, so we can become long-term satisfied customers.