Air Group

John B.

Emergency situation quickly resolved by Air Group.

We have used Air group for decades for maintaining our boiler and air conditioner. They have always given us great service in that area. Last night the emergency release valve started to pour water out. We made a call into air group. Within 30 minutes, Ivan the tech was at our doorstep. Ivan immediately identified the issue (a fault of our own), fixed it and then spent the time to tell us the critical safety parts, max pressure levels, max temp levels, what valve could have be used to turn off the incoming water (not really visible but now identified with a card by Ivan). Ivan remained to make sure that everything was operating ok while showing us also how the air is released from the system (new to me since I use to bleed the radiators in the past). Even though this was out of hours overtime, the cost still remained reasonable. Ivan - a great tech!

Mrs. G.

I am so so so satisfied, borderline incredulous, that Air Group could actually install central ac in our 1930's home without taking up any closet space and making a mess of broken ceilings and walls. I really don't know how they did it, it's borderline magic.
I had two other companies come to give me bids, both of them pretty much said they couldn't do it and were offering pricier mini split solutions. Alex from Air Group came and within a few minutes of looking around said ""we can definitively do it and it will be fairly simple"". I was really expecting for there to be last minute ""surprises"" where I was told half of their promised vents could not be installed. Not the case. The work was completed quickly, efficiently, and the workmanship was impeccable.
5 stars all the way!!!

David M.

Courteous, reliable and professional. Our air conditioning unit broke down last night. We called Air Group at 6:45 AM this morning, and left a message. We expected a call back after 8, but Air Group returned the call within 5 minutes. A highly qualified technician came to our house later in the morning, and worked with us to provide solutions that work for us. It's almost 2PM on the same day, and it's about 90 degrees outside. But thanks to Air Group, I'm happy to say it's quite comfortable inside! I highly recommend Air Group!

Alan S.

I've used Airgroup (and Comforto) previously and have always been happy, but this time I was disappointed. Their salesman seemed knowledgeable when he gave me an estimate and the estimate was reasonable so I went with them. Unfortunately that was the last time they satisfied me. There were 4 specific items that were a problem - none of them dramatic, but all in all left a bad taste in my mouth. (1) The salesman indicated 3 installers - only 2 came (though they were prompt). Unfortunately 2 installers took longer that 3 installers probably would have taken for the install. The installers were courteous and the regional manager stopped by to make sure things were going ok, but (2) if I didn't walk in to check how things were going, the install would have been kludgy and not at all what I would have wanted (with a condenser pump almost in the middle of my utility room floor. (3) One of the reasons I chose Airgroup was I was promised that there would continue to be a gravity feed condensation overflow, but the installation in fact required a condensation pump. And finally (4) there was a small amount of rusty liquid left on my hot water heater. The installer actually pointed it out to me and said I had a chimney leak of some sort. An amazing coincidence that the leak occurred the same day and time when my new AC was being installed. I had it checked out by another vendor's serviceman the next day and he said that it appeared that the installer left something on the top of the hot water heater and it created the mess. Since I have not had any other problems with any liquid since the installation more that 2 weeks ago, I have to accept the ""installer did it"" explanation. The most disappointing part of all this is that: (a) Airgroup has a customer evaluation form that I filled out and mailed in more that 2 weeks ago. I indicated I would be very willing/ desirous to discuss my issues with them and no one bothered to call me. This is NOT good customer service. (b) The salesperson called 2 days after the install and asked me how everything went and I told him what happened and told him that I filled out the evaluation form and mailed it in and all the salesman said was that he was sorry, and that he knew the head of Airgroup read every review. No explanation, no statement that he would look into what occurred - just that he was sorry -- again not good customer service! I have waited 2 1/2 weeks before posting this to give enough time for my mailed-in evaluation to go through the process and to give anyone time to contact me - but no one has contacted me.

Kee P.

My heat pump was making a lot of noises after re-charging. I called Air Group to service the unit. The tech came out looked at the unit, check the currents, check the freon capacity and said there is nothing he can do, unit is too old. Service charge was $400. So basically I paid for non-service and need to replace the unit.

Jayme M.

Do not waste your time with this company. Giancarlo came over to give me an estimate on a new A/C unit. Came Tuesday and waited 10 days and still no call, email, or estimate. I even called and emailed to see where it was and nothing. They told me Giancarlo will send me an email. Why bother sending a sales rep to your home if he is not going to get you an estimate for a new AC.

Nikki C.

Update: Did not go as well with our boiler, unfortunately. Plumbing was routed to the return in error, so the entire back of our house remained without heat over the weekend until they could come back and fix it. So, after 2 additional time windows of waiting for them (one to assess their error and one to resolve it), it was fixed. Also, the project manager teased my husband about having to speak to his wife before making a decision to accept their offer. Seemed unprofessional. For us, there was a markedly different caliber of staff that originally did our AC install. I would be on the fence to use them again.

Mikhail K.

Just did a brand new install with these guys. New furnace and a separate new AC system with all new duct work. Amazing guys, amazing experience. From the time Giancarlo came in for the quote, to the follow up questions via email/phone and all the way through the install he was there. The crew were super professional, clean, respectful and courteous. They made sure everything is done right. Way to go Air Group! Thank you!

Vicki B.

Would not recommend. Highly over priced. We had a central air unit replaced and it blew up within 2 weeks of being used. Has been a month and they still have not came back to replace the compressor. Said they needed to order parts. Hoping the furnace and wiring is not messed up now. Found out it could have been done for about half the cost of what they charged and we did not have air for the end of summer and now afraid to use the furnace for heat too, until they come back.

Carrie K.

Air Group is the company the sellers we bought our house from used to have the hot water boiler inspected before closing. The first time we tried to turn on the heat, the radiators worked just fine but the baseboard heaters wouldn't get hot. I called Air Group to see if they could help me troubleshoot the problem over the phone, since one of their technicians had just given our system a clean inspection about 3 months previously. The woman I spoke with on the phone was not only unhelpful, but downright rude. She accused me of not knowing how to work my thermostat. They offered to send a technician out, but would charge the diagnostic fee. No, thanks! I had another local company out, they were super friendly and immediately discovered the problem was simply a valve that had been shut off (presumably during the inspection, since the sellers never had any issue). Unfortunately, it cost me $200 to resolve this simple problem, and if Air Group had any customer service or backed up their work, they could have helped me resolve the issue in a matter of minutes over the phone. There are plenty of well reviewed local companies to choose from, I do not recommend a company that is rude and offers no customer service!