Air Experts

Bob G.

The company is no longer independently owned.

Last year, one of our tankless water heaters died. This guy (Neil?) comes by the house. Real smooth talker. He must have sized me up as a rich dolt. He quoted me $18,000 to purchase and install a new tank.

That's right. $18,000.

Guy says ""oh, these are very expensive and hard to install"".

I had another company do the same job for $2,700. Id rate these guys minus 45 stars if I could.

Air Experts.
Run. The. Other. Way.

Anthony M.

i waited to fill this out to see how they work. office staff workers don't call back when need assistance. called six times for annie plus email to scott and nothing.
rate is a zero not one star

Mary L.

They charge exorbitant prices. Sales are there to help you in a bind. But they never call you back once $ received. Very rude and unprofessional and unresponsive. Brought me to tears as had to go in person as NO ONE returned Over 59 calls. What a disgrace. Family owned company sold out to Tennessee group. Never ever had such rudeness and disrespect right in my neighborhood of Belmar.

Anthony K.

I have the twice a year maintenance plan. When you request service you are given a four hour window. I'm not sure why appointments cannot be scheduled for specific times. I have a special needs adult daughter who sleeps at different times so I need to plan services for specific times, not windows of time. They tried to accommodate me by saying I would be the first in 10a-2pm slot which raises the assumption that the technician will arrive at 10am. Now my daughter is in her room asleep and the technician called at 11am to say he will be here in a half hour. We have mini splits and one of the wall units is in her room so now he will have to service the unit while she is in there. Not good. He is still not here as of 11:45. I realize it his not his fault but this is not good business.
They did a great job when they installed our mini-split system but I'm very unhappy with the ensuing service.

Tony P.

As background, we have used Air Experts for replacement of a very old furnace in an office building. They did a great job. We have also had them install a new a/c unit and duct work several years ago. Next, they replaced our aging a/c unit (which they had installed) . And, lastly, they replaced our oil fired boiler with a Navien combo unit for hot water baseboard heat and domestic hot water usage.

My issue is with the latest project ... the Navien unit. It is not quite two years old. We have had a valve replace in the past few months. Our latest issue is the unit stopped making heat and domestic hot water. I placed an emergency call. The tech arrived in a timely manner. He opened the Navien unit and water spilled out from the bottom. After removing the cover, he discovered that the components inside the box were all covered in condensation. H worked for two hours while having a Navien tech on the phone to trouble shoot. The end result at this point was to place an order for several (according to the A E tech) components. Navien could not commit to a delivery target for these components. Also, I failed to mention that the house was at 55 degrees. A E committed to installing the new parts when they arrived. Back to the tech ... he did some more work on the unit and was able to get it to start up. It then was able to heat the water. He would not guarantee that the Navien unit would continue to operate. He cautioned that it could fail due to the condensation that he found. He left around 8PM and we were starting to get heat. By 11pm, the house was back to 69 degrees. The next day, I communicated to A E, asking our status for the new components. They could not tell me when the parts would be delivered. They had no method to track the shipment. The next day, we were advised the components would be arriving and an A E tech would be to our home in the afternoon. Later that day, they called to say the assigned tech discovered that the shipped components were not the correct ones!!! So, they now found someplace in North Jersey to get the components and were sending a courier to retrieve them. We are now scheduled for tomorrow morning. All of this is going on while we are on edge about a system failure. We are facing the thanksgiving holiday in four days. We are facing incoming family for T'day dinner and a week-long visit. A E and Navien need to have a better solution for emergency service. Spare parts for at least 1-2 emergencies should be in stock at A E, unless Navien can guarantee overnight delivery of the correct components.

In summary, while we have used A E for many, many years, this latest situation makes me question the quality of the Navien unit. I am also concerned about the level of communication A E has with Navien. I felt like we were not getting the level of emergency service that was called for. A E's preparedness was sub-par. None of this reflects on the determination of the tech to solve the problem.

Steven C.

Honor appointments, honor warranty , KEEP better RECORDS! Paid a lot for 3 systems ... BIG regret!

Sarah ..

Had to replace old air conditioner in my Jackson nj home in July of this year. Negotiated a deal for a 2 step air conditioner to be installed. On day of install I noticed that a 1 step system was installed. Called sales person to inquire about what could be done and he assured me that the situation would be rectified. From that day to this day I have heard nothing. I have called company multiple times with no call back. They also had to restore electricity to attic where AC located any made a home in my closet that was never fixed. I feel that company was hired in good faith and now they wont rectify the mistakes that were made.

Monica M.

They misdiagnosed needing a new thermostat for 550 when it turned out to be the batteries needing replacement for 5. But they did come fairly quick.

Karen4m S.

After 15 months of a new COSTLY heating-cooling system, I've had to make no fewer than 5 calls to Air Experts for emergency service. To wit: when the ambient (outdoor) temperature falls below 40 degrees, the inside heat drops 5-6 degrees below the set temps on my thermostat.

Now I must pay for an extended warranty to avoid service calls every time my EXPENSIVE system fails.

Yesterday, I was compelled by the service rep (A.R. in Whiting, NJ) to anti up 136.00 for the privilege. He stated that the system was working when, clearly, it was not. It took 48 hours for the system to return to the correct temp after near-freezing temps over last weekend.

Weather forecasts freeze warnings for Thursday (2 days from now) ........

John D.

I hope people listen to me. Please DO NOT USE THIS COMPANY. I called them for a service call, and this is what they told me. I was told by the technician that my split unit had a leak and the price to find the leak would be $1,577.00. Secondly, I was told that my refrigerant was low and that the first pound would cost $399.00, and any additional pound would cost $995.00. The total would be $2,971.00. I called someone else, and my split unit was fixed for $400.00. I can only imagine how many people this company has overcharged over the years.