Air Engineers Service Experts

Bruce Q.

Deceptive unclear practices. Beware the sales person pitch versus what the fine print says later. You think you got a warranty better read fine print. I paid for 10- year warranty have almost nothing to show for it. Every time these people come out I doubt they are actually servicing my unit. They come they go unit breaks down within a month or weeks. Lenux breaks down that soon so I have to pay for parts at 15% discount even with contract? Bad deal. No more with these people. Suspect change of ownership has led to screwing customers instead.

CHRISTINA S.

I have used this company for years. They offer high quality service. I have always been very happy with their technicians.

Donald D.

Our experience with Air Engineers/Service Experts has been nothing but the best. First our talk with Wayne Furr and selecting the unit we wanted was nothing but first class. When the installers, Carlos #66 and Fikret #56 arrived they immediately went to work, took out the old unit and had the new one installed in three hours. They cleaned up after themselves, didn't leave a thing on the ground or in the house. The unit works as advertised, very quiet and powerful. Thanks guys for the good service. Don D.

Karen B.

Have a service plan and called after work Friday when I got home from work. Given an appointment Sat 12-2 to address the water pouring out of my unit down the wall and all over the floor. Call at 3:20 Saturday. They say give tech an hour to call you, hour later called back. Then they say you don't have an appointment we don't make appointments after 12:00 noon on Saturdays. This is complete bull. Save your money they will not be there when you need them only for scheduled service. I'm taking my business elsewhere. Honesty Friday night would have kept me from wasting an entire day off waiting on a co that had no intention of showing up. Emergency on your part not taken seriously by them. Unreliable

Mary M.

Excellent and professional employees! I am amazed at how quickly I have a new heat pump, air handler and thermostat. Great company -very pleased with my decision to go with this company and will recommend them to my friends.

Cia A.

Do not walk but run from this company. I thought when I called them that I was talking to Ed's Comfort Solutions when I called them as they service our units. They had my mom's cell phone number and her name but were not able to locate our previous records because they said it was after hours. I told them that we have the same problem that they came out for last year so I did not want to pay a service fee. They lead me to believe that they were ECS. They said not to worry because they had a coupon that I could use and that would cover the $100 service fee. So I said if that was the case, to come on out as my house and they said that even though it was after hours the coupon would still work. So Steven Estrada, the service technician comes out, sits in our driveway about 20 min before entering our house. He then comes in, and checks out our 2 systems but does not even go to the system that is up in the attic that was having the problem. After about 2 hours of the guy working outside, he comes into the house and said that he needs to replace the motor or the whole unit. That is was going to be very costly but if we replaced the whole unit it would solve us having to have it repaired in the future. That the unit was 9 years old and that because we are surround by water, the life of it is not as long as if we were not around water, which could last up to 15 years. He said it was my choice but he would need to order the parts and it could take days to come in. My parents had been traveling all day so they went to bed and he and asked if I were their power of attorney. I thought that was not only a strange question but non of his business regardless. I informed him that they were very capable but had been traveling all day and went to bed. The A/C did not effect their room. I told him I would discuss with my father the next day and would get back with him. He then said that I owed him $100 for the service call. I told him that when I called to set up the appointment that I was told that there would be no charge as the gentleman on the phone said that he would apply coupon so there would not be any service call fee. Steven said that was only the case if they did the repair. That the $100 would be waived if they did the repair. I told him that I was not informed about any stipulations. He said that he could not leave the house until he was paid or he would write in his documents that I refused payment. I told him that would not be the truth as I was never informed that I had to pay the service fee. He said that he has to close out the paper work and they only option he has would be to put in the paper work that I refused to pay. I suggested that he call the guy that I talked to when I set up the appointment. We called him and I had it on speaker. The woman that answered said that he left for the day. I asked what his notes said that the called told me when I set up the appointment. She said that the service fee would be waived because he applied the coupon. Steven heard her say this first hand. So then Steven asked me to ask her if there were any stipulations. She said yes, that I had to have them do the work. However, she like the guy when I set up the appointment never offered any stipulations. They clearly only stated that the service call was free. If I knew there were stipulations before they came out, I never would have had them come out. Steven finally leaves and I had Ed Comforts Solutions come out today. They fixed the issue in 45 minutes and charged a $75 service fee. There was simple a short in one of the wires. The a/c is up and running and the motor and unit that they tried to sell us a new one of, is working perfectly fine. Don't walk but run from Air Engineers!

GC W.

Had these a-holes look at my AC. They wanted $550 (supposedly over $750 on Sunday, for some reason) for the condenser unit fan motor. Fixed it myself for $160. Unfortunately, I also had to pay the $100 they charged for the diagnosis. Installer complained about having to walk around my house.

Sandra S.

This used to be a great company. It's definitely under new management. I called them out to find out why my air conditioner is freezing up. and not kicking out ANY air. There solution was to buy this 700 air filter, they also wanted to me to buy a ultra violet lamp for another $500. They told me I had no problems with my air conditioner and just buy this crap. My air conditioner was still freezing and after 24 hours. I kept thinking out is this air filter going to fix my problem, they said they didn't know. So they came back out again to let me know oh, I might have a leak I might not I might need a new coil, either way it's going to be $1000 but we really don't know if this will fix the problem. However I still have a $250 bill from them for what I don't know because they didn't fix the problem and couldn't tell me what the problem is. I work alot I keep having to take time off to be here for them just to give me the run around and to top it off the broke one of the screws off my air system that seals the filter in. THEY ARE NOT THE SAME COMPANY

John B.

Our technician, Roger Moore, was very professional, courteous, clean and respectful of our home. His knowledge of our system was excellent and he was more than willing to answer questions and provide guidance for me to maintain my system. I would hire Roger in a minute!

Shane P.

I have had the worst experience with this company. I called 2 days ago and made a appointment as my ac went out. I was told that the had a appointment for 4 to 6 I said that would be great. I received a call that they could be there a little after 2 I had my niece come over to be there. The guy would not come in and service the ac because she is 17. He called me and told me this I said I can be there in under 25 min. He called back and said that the dispatchers said to go to the next place and they would keep the original appointment.. At 5:30 I got a call and a new guy said he was running late and would be by later. I text him at 8:36 to check his eta. At 10pm no call and no text. I called and got the call center they said they would contact him. At 10:32 I received a text """" Won't be out tonight. Still in St Augustine, we're backed up. Other 2 guys out on other calls, trying to keep up with our PLUS customers."""" WOW I had a scheduled apt and they are putting """"PLUS"""" customers in front of me..... I text him back Really.... This is the next text I got back. """"Please call in tomorrow. I'm not sure what to tell you as this happens far too often.""""..... I could not believe this. I called the office and they said they would call the on call guy and have him contact me. As of this he never called back. I called in this morning to see what was going on and was told I'm sorry... And was told they now couldn't even get to me today the best they could do would be tomorrow. I called another company and they will be out tomorrow. I would highly recommend you save your time and frustration and call another ac company that will be reliable!!!