Air Engineers Service Experts

Cheyenne F.

I bought a house last year. The HVAC system that came with the house was installed by these guys and the seller transferred the maintenance plan he had over to us. I had them come out to do the semi annual maintenance in October; AC was fine. I had them come out again on the 18th to do maintenance and they said everything looked good, the pressure was slightly low, but we were having cold weather and that's typical. I had the heat on for the next 5 days because it was cold out. I turned the AC on for the first time on the 5th day. On the 6th day, my AC wasn't functioning. The thermostat was blank, outdoor unit wasn't cutting on, etc. I gave them a call and they had someone come out that night to take a look. Before he even knew the problem, he was telling me I need to replace the AC unit because it's 10 years old. He then tells me my coil is freezing up, causing the condensate line to build up with water, which is tripping the safety switch and shutting off my AC. He goes to clean my condensate line and comes back and says i need to have the TXV valve replaced; $1,099. He kept insisting that I replace the entire unit as opposed to replacing a part. All of the back and forth didn't make me very confident that they knew for 100% sure that it was actually the TXV valve. He also pulled a report from 2 years prior (with the last owner) that said the TXV is malfunctioning. The unit still would have been under warranty, so why didn't they repair it then? Who knows. I also looked up the TXV part they say needs to be replaced and it only costs $200-$250 online. I decided to get a refund for the maintenance plan that I had just renewed and am currently searching for another company to come out and troubleshoot what's going on. I find it odd that I've had 0 trouble with my AC and then it stops working once these guys come and mess with it. My AC shut off the day after they came out to troubleshoot, so I went in the yard and tilted the condensate drain down because it was tilted in the air. A crap ton of water dumped from it and my AC cut back on within 10 seconds. When I called, they said the condensate drain should be tilted up, which I'm not sure how water is supposed to drain from it if it's tilted up. I can't seem to get into the attic to confirm whether there's a P trap on the drain up there, so in the mean time, I'm dumping a bit of water from the line every day to keep it working until I can have someone come out and confirm what the issue is. It seems this company only likes to replace units instead of repairing them and only believe an AC will last for 10 years. They charge $10-$20k for a new AC and don't have faith that their installations will last more than 20 years. I know plenty of people with 20 year old HVAC systems. *Update: Yes, I'm sorry this wasn't the case too. I called Avalon Heating and Air and gave them a rundown of what I had going on. They sent a technician out. The technician literally laughed when they saw the notes Air Engineers left me. They checked my pressures and the pressures were great. He said one pressure would have been high and one low if it were the TXV that air engineers said I needed replaced. He 100% guaranteed that it wasn't the TXV that was causing my AC to shut off. Come to find out, it was because Air Engineers tried to have a double trap on my condensate drain outside of the house. The simple act of tilting the drain down so it can actually drain ended up solving the issue. The kicker is that Avalon never attempted to sell me a whole new AC; although when I asked about the pricing, they said they would charge me $3k for a new AC. I will definitely be going to them instead once I am ready for a new AC in the next year or 2. I'd stay away from this company; they're all about installing ACs, don't want to repair them, and insist it needs to be replaced every 10 years and charge $10-$20k for it.

Gus T.

Had the first inspection on the A/C equipment/ water heater and plumbing. Very professional and did a good job explaining the findings!!

Hilda H.

Thes guys were horrible,. They sent 2 guys out to my house to do yearly AC maintenance. Then they told me I had a leak in my unit and it was very serious and I needed to set up an appointment for someone to come out and do a leak detection for $500. I got angry and told them that last year when I had them out for thew annual visit the service person told me I had a leak and needed the coil replaced . I agreed to that even though this is lemon and was only 5 years old. New coils are very expensive but I trusted them. So I asked them ( they sent out 2 guys ) why I had a leak again and told them about last year. Both of these guys did not say a word. One of them took his cell phone to the end of the driveway and called someone - i guess the company and the other guy tried to distract me with a stupid conversation. They guy win the phone cam back and repeated there was a leak.. so I paid for the service visit and told them to leave and that I would get another AC company to confirm there was a leak. They left. The next day someone from the office called and talked to me and said they would waive the $500 leak detection fee and send someone out free.. hmmmm .. so I said ok., The next day one guy came out, checked around and said I did NOT have a leak. I was pissed. I asked him why the 2 guys from his company told me I had a leak and he said they were new and experienced. I do NOT know what the truth is. But I do know I will NEVER use this company again. So maybe they have lots of good people working there and I just got some bad ones. maybe..and maybe I did not need a new coil the previous year.. again.. I do not know but I will never trust again..

Cary B.

We moved to Jax a few months ago and began experiencing problems with the new house - yup - AC issue. Bad capacitor and 2 pounds short on coolant. Called Air Engineers based on a postcard we received in the mail. They were there within a few hours and fixed our issue. They also shared some very interesting product/service packages. We ended up opting for the Advantage Plus package and received a whole new system - better suited to our home (4 ton vs a 2 1/2) and also pretty much maintenance free for the next ten years. This is done on a contract basis and may not be for everyone - however for us, we now have peace of mind knowing that if we experience any issues for the next ten years. They will be handled immediately at no cost to us . We make a monthly payment based on the equipment provided . If you want peace of mind with your AC highly recommend checking them out. Ask for Wally.

Sharon N.

We've been without AC since Saturday. we've called six times and they have said the service manager will call you back with no response. we have no idea or when it will be fixed or when the part will come in. this is ridiculous no compassion no plan no response. Do not recommend them.

Edward G.

The engineer arrived to my house around 8pm. At arrival he started troubleshooting my ac unit to find the problem. During the beginning of his troubleshooting, I mentioned to him a knocking sound coming from my ac unit. He opened the unit to see if the blower was working. It was working so he didn't think it was an issue, eventhough it was knocking. He insisted the ac wasn't working because of low refrigerant. He added refrigerant an it didn't fix the problem. He also mentioned there being a leak, an to turn the ac off but leave the fan on. This would allow air to blow throughout the night. I did that an we noticed no air blowing. By this time it's 2 1/2 hours later with no ac. After all this time an no ac, he says the blower doesn't work an need to be replaced. The knocking I mentioned when he first walked in my house ended up being the issue. He did not do a good job of troubleshooting the knocking noise. All that time waisted on troubleshooting, I still have no ac an will not have any until next week. This is the worst experience ever. Excuse my grammar but I'm writing pissed off at what I just experienced. Save your time an money an not waist it on this company.

Michael M.

I called in the early morning to have someone come out to fix my ac unit. The person I got into contact with said between 8-10am. They also convinced me to sign up for a """"free"""" membership plan to get a discount/ service fee waived. I later looked at the plan and it turns out it was not really free and that they will charge you after the first month for being a member. They do not disclose the cost. I don't recall seeing any of that being stated when I signed up for the free membership. Very dishonest in terms of business practices. I called back at 9:15 to check to make sure someone was coming. The second person I got ahold of told me the previous employee was mistaken and that it would be between 4-6pm to have someone come out. I decided based on the scammy behavior and unreliable wait times to go with a different AC company. It took the other company 30-45 mins to come out. They were very efficient.

Leigh L.

I called them again as I've had nothing but problems with the AC unit installed by the builder. Every year it's something else breaking. I've been pondering buying a new unit for a couple of years now and today I decided to just do it. Waleed was the salesman that came out with Brandon, the service tech. I must say, I was very impressed. Nothing puts me off more than a high pressure salesman. Waleed couldn't have been any less high pressure. Don't get me wrong, I have been considering this purchase since last year, so he really didn't need to """"sell"""" the unit, but his knowledge and conversation was enough to make me decide. While Waleed and I were talking, Brandon was outside working on the """"issues"""" I was having. The cost of repair versus the cost of replacement made it an absolutely no brainer. I know some will say, they are working together to pressure the sale, however, I've lived in a brand new build home and have had one issue after another with this Carrier AC unit. I am very aware (down to a 1 degree difference) In the performance of my unit. My new unit is being installed tomorrow. I couldn't be more happy with my decision. Fingers crossed the install will be equally as smooth.

Brendon L.

Our AC stopped working in August. We called Air Engineers on Wednesday, and they booked an appointment between 12-4 on Thursday.  We finally received a call at 4:45 from the tech saying she was on her way and asked what the problem was.  We told her, and she tried to cancel because she didn't have the correct equipment to test the unit.  We told her that was unacceptable, so she had another person meet her.  The first appointment...1.5 hours late.  We told them to go ahead and fix it, so they were scheduled to come out the next day (Friday) between 10-2 to repair the unit.  At 2:30, we get a call saying they can't make it and have to reschedule Monday between 8-12.  It's August, and we don't have a working AC unit.  We get a hotel for the weekend and back on Monday.  We get a call at 10 am to inform us the tech is on his way.  1:00, still no tech, so I called for the 4th time, and they said he is on his way.  At 2, we get a call saying they had the wrong part and it would be Tuesday.  I hired a different company, and they fixed it Tuesday without a problem.  I never canceled my appointment with Air Engineers to come Tuesday.  We never heard from them again.  This company is a joke.

Gervin C.

My AC stopped working and I had the another company come out and find that the A-coil in the air handler had leaked The test only took 10 minutes with a leak analyzer. The first company told me they would not fix the system since it was out of warranty and they only work on systems that have an active warranty. Otherwise they wanted to replace the whole system. So I called Air Engineers for a bid to repair. When I was making the appointment on the phone I was told that if I already had a service call from another company they would do a service call for free. This was the case, so I made an appointment with them. Just Before the tech was to arrive he called me and asked what was going on with the system I told him what the other tech had found (leaking coil). He told me that the service call to diagnose the system would be around $475!! I told him that we already know it has a leaking coil. He claimed that they would need to reassess the system themselves and it would be $475. Checking the system for a leak is only a 10 minute routine. These guys are scammers in my opinion. Watch out!