Air Engineers Service Experts

Jon D.

No show !! I called and set appt O.K I have must bee joking them they never showed up,my fault !!!

Beatrice B.

Can't say enough about how great these guys are. They are very knowledgeable, determined to resolve any difficult issues to my satisfaction, and even patient enough to explain what is going on in terms I can understand.

Leslie U.

My AC was out I called several places and kept calling until I found someone who could come out that evening they assured me someone would be there that evening I called back several times they told me I was next then I was the only one in line several calls later I found out the supervisor canceled the call at almost 11:00 at night if you want your AC fixed in a hurry I suggest not calling these people I still have no AC will be having someone else come out tomorrow oh and by the way when one of the service managers called me back Sergio his name was he did inform me that he could come out tonight but only if I was going to purchase a new unit from them I informed him that I had a 10-year parts warranty on my unit that I bought in 2015 and he said well my hands are tied

Jonathan W.

I called in the early morning to have someone come out to fix my ac unit. The person I got into contact with said between 8-10am. They also convinced me to sign up for a """"free"""" membership plan to get a discount/ service fee waived. I later looked at the plan and it turns out it was not really free and that they will charge you after the first month for being a member. They do not disclose the cost. I don't recall seeing any of that being stated when I signed up for the free membership. Very dishonest in terms of business practices. I called back at 9:15 to check to make sure someone was coming. The second person I got ahold of told me the previous employee was mistaken and that it would be between 4-6pm to have someone come out. I decided based on the scammy behavior and unreliable wait times to go with a different AC company. It took the other company 30-45 mins to come out. They were very efficient.

Amy D.

I called them again as I've had nothing but problems with the AC unit installed by the builder. Every year it's something else breaking. I've been pondering buying a new unit for a couple of years now and today I decided to just do it. Waleed was the salesman that came out with Brandon, the service tech. I must say, I was very impressed. Nothing puts me off more than a high pressure salesman. Waleed couldn't have been any less high pressure. Don't get me wrong, I have been considering this purchase since last year, so he really didn't need to """"sell"""" the unit, but his knowledge and conversation was enough to make me decide. While Waleed and I were talking, Brandon was outside working on the """"issues"""" I was having. The cost of repair versus the cost of replacement made it an absolutely no brainer. I know some will say, they are working together to pressure the sale, however, I've lived in a brand new build home and have had one issue after another with this Carrier AC unit. I am very aware (down to a 1 degree difference) In the performance of my unit. My new unit is being installed tomorrow. I couldn't be more happy with my decision. Fingers crossed the install will be equally as smooth.

William L.

Called them for a quote and to possibly fix our AC. The sales rep had us sign up for some membership program to wave the diagnostic fee if we went with them to fix and to give us 15% off. The men came out to look at our equipment when husband wasn't home and claimed it would cost over $3000 to fix because of alllllll the things they claimed were wrong. When husband arrived their tune changed to $550. This did not set right with us so we Had another repair guy (not from this company) come out and fix it since they were still going to charge for diagnostic either way (rip off). Other guy fixed the issue for $200 and our AC is working great!!! - bottom line- tried to take advantage of a woman, charged way too much, and lied about fee.

Carol R.

The engineer arrived to my house around 8pm. At arrival he started troubleshooting my ac unit to find the problem. During the beginning of his troubleshooting, I mentioned to him a knocking sound coming from my ac unit. He opened the unit to see if the blower was working. It was working so he didn't think it was an issue, eventhough it was knocking. He insisted the ac wasn't working because of low refrigerant. He added refrigerant an it didn't fix the problem. He also mentioned there being a leak, an to turn the ac off but leave the fan on. This would allow air to blow throughout the night. I did that an we noticed no air blowing. By this time it's 2 1/2 hours later with no ac. After all this time an no ac, he says the blower doesn't work an need to be replaced. The knocking I mentioned when he first walked in my house ended up being the issue. He did not do a good job of troubleshooting the knocking noise. All that time waisted on troubleshooting, I still have no ac an will not have any until next week. This is the worst experience ever. Excuse my grammar but I'm writing pissed off at what I just experienced. Save your time an money an not waist it on this company.

Marcelo F.

I will just post the photo's, this is after a paid check-up, they offered a quote for a new unit on the way out, my father would not let me call the police regarding the theft of 3 AAA batteries

Patrick A.

I use to love this company and have used them for the past 4 years for all my service needs. I decided to have them install a new unit in my house and today is Day 27 of problems. Not once has the very expensive, top of the line unit worked and in fact, it has made me miss my 17 year old 1 stage, 14 seed units tremendously. I now have mold in the bathrooms (which is causing us both to feel allergy-like sick everyday) and my hard wood flooring is warping, I've have Reef aquarium fish and live coral die bc temps get too hot, and my dogs are panting and shedding all day every day. All while having to take so many days off work to meet representatives and service people who are constantly running late for a 2 hour service window. They have attempted to fix the original cooling issue but have failed each time. Today they are suppose to be here between 12-2 and for the 3rd time they are running behind with no estimate. I've never given a bad review on anything because I give way more time than I should for people to correct their mistakes. Everyone deserves a chance to remedy issues that come up because sometimes these issues are unpredictable. But with numerous other consults I'm participating in now, no other company can figure out why it would take almost 30 days to right this ship, which still hasn't occurred. I'm at a loss for what to do if this doesn't get handled and all my issues they have caused fixed, and I hate to say this might be the first time in my life I'll have to resort to litigation efforts which makes me sick to my stomach to even think about doing.

Leslie W.

We've been without AC since Saturday. we've called six times and they have said the service manager will call you back with no response. we have no idea or when it will be fixed or when the part will come in. this is ridiculous no compassion no plan no response. Do not recommend them.