Air & Energy

R D.

my wife and i purchased a home in bradenton on march 23rd. we decided to do a major overhaul of our air conditioning system. we replaced all duct work along with the installation of a seer 18 trane air conditioner. the project took three full days with up to 6 technicians working in an attic during 95 degree outside temperature. every one of these technicians deserve an immense amount of appreciation for the work ethic they demostrated during the difficult time they were servicing our home. michael, the lead technician was extremely professional, knowledgeable and willing to clearly communicate answers to the many questions we had. the leadership he exhibited was greatly appreciated. charlene and i are very happy with our new trane unit and wish to thank air and energy for providing us with a quality unit at a reasonable price. if we have future air conditioning, plumbing or electrical needs we will always turn to air and energy for their advice and professionalism.

Bob H.

Air and Energy is a quality home services business in Bradenton, Florida. Edder Franco was the technician that serviced our air conditioner. Edder was professional,friendly and he did quality work.These are the kind of people Air and Energy hires. I can highly recommend this company. Bob Haveman

Mary T.

had a rescheduled appointment and the tech showed up an hour late, after 6:00 pm, was so dark he couldn't see the outside unit. will have to reschedule yet again... service has declined over the years, think twice about using them.

Jane D.

My reason for contacting this particular company was because they are a combined plumbing and electrical company. My new water heater stopped working so I called them. I indicated it stopped working after the power company was working on hurricane restoration lines and the power kept going on and off due to what the power company was doing. Whatever it was seemed to have 'fried' my water heater. The water heater was still under warranty by the manufacturer and they would cover the cost of a diagnostic and repair. So in theory, this repair should have been relatively smooth. I explained the issue, made the appointment and thought I was in good hands. What happened next is that a plumber showed up 3 hours before the appointment time and puts that on the receipt 'homeowner not home'. Well, no kidding I wasn't home, the appointment wasn't for another 3 hours. So he circles back closer to the appointed time and he is not equipped in any way shape or form to actually fix anything. This was nothing more than a totally useless drive-by appearance for no other reason than to charge me $140 and get a receipt that wasn't submissable to the manufacturer because the plumber was more interested in CYA with putting 'homeowner not home' on the receipt and collecting the $140 than diagnosing the issue. Oh, no, they wanted another $140 to send out an electrician. So now I am looking at $280 of sunk costs and no closer to getting an operational water heater. I called 3 times to discuss the matter and they ended up sending an electrician with the promise of a new plug and wiring for a flat fee of $395. Well, no. Of course that was a lie also. Now I need an entirely new wire all the way to the electrical panel. So now we are in for $140 already charged, and over $900 estimate for the new wire to run the 20 feet to the panel box. I don't fault the electrician they sent, he ended up being thorough and he did not charge me because I guess he had heard I had already paid $140 for nothing. This company seems to engage in an endless bait and switch strategy of quoting you one thing and then racheting it up. I fully expected the problem to be solved on the first visit for $140. That didn't happen. Okay, it is more complicated, now it is $395. Okay, let's do it. Oh, oops, it's not going to be $395, it is now over $900. And still no end in sight. So lesson learned, don't necessarily assume a company with supposed multiple areas of expertise are going to be able to handle a problem that might fall into a gray area of 'is it a plumbing or an electrical issue?"""". No, they will find a way to overcharge you for both and still not fix it. I am so disgusted and feel ripped off by this company. They promote all the warm fuzzy small time family business BS on their website but they don't stand behind their brand and make empty promises.

Amanda C.

Horrendous. Young plumber not willing to fix issue onsite but charges 1.5 hours of time standing around and then sends estimate to come back another day to repair. Would have been happy to pay to fix on first visit but not for 2 visits and accrued hours for literally nothing. Seems like Air and Energy is used to this type of feedback. I guess it's one way to make a little extra money if Lapensee is getting all your business.

Ryan H.

Company states they have a 24 hour on call--yet no one answered the phones at 9PM. Owner stated it's 24 hr based on availability--seems misleading to me. With all the HVAC companies around these guys seem like subpar

Michelle R.

Air & Energy came in to replace my HVAC unit to include an APCO-X unit. I began smelling a stale odor in my house and I called them. I asked the service person if my UV light possibly went out and he informed me that there was not even a unit installed (as it should have been per the discussion with Keith at the time of the bid). The service man sprayed down the coils to from what I understand had bacteria/mold growth. He went on to indicate there were issues with the coils on my particular unit and would be back to spray again, for which he has not returned. He also noted that the coils may need replaced. Keith called me 13 days later and indicated that in fact they did not include the UV light as we had discussed as I wanted the higher end unit because of the lifetime warranty (it was only $170 more than the mid unit that had a 10 year warranty), and his response was also what's in the past is in the past. The thought process here is he lied to me to get the bid to come in lower than the other 4 estimates I got just so they could get the job. They are doing nothing to rectify their error and want to charge me for their error. Naturally at this point my review does not show in their FB page. They only allow positive reviews. This should tell you all you need to know. Run from this shady place.

Bud G.

In Spring 2018 Air and Energy installed a new Trane AC unit for my house. The cost was around $10,000 including the warrantee. Three years and three weeks later the air handler in my garage started leaking. We paid $184 per year for maintenance, paid on a year to year basis. The technician came out and told me that the pan under the coils was cracked. The unit was three weeks out of warrantee. His visit was $171. The repair would cost $800 because to replace the pan they would have to remove and then reinstall the coils. The technicians came, removed the coils and the pan, replaced the coils land installed a new pan, and replaced the insulation which was soaked. I could see right away that the pan wasn't cracked. They wanted to take it away, but I pointed out that the warrantee on it had expired, and that I had to pay for the replacement. I kept the original pan. While they were there, they replaced the outside drain line where it came through the wall. To me, I believe that was an indication the perhaps there was something wrong with the drain, I paid them the $800. After they left, I filled the pan with water to see if it leaked, which it didn't. I made a video. I called up and complained. The manager argued, but after I mentioned reviews, he agreed to return $500 of the $800. He said that they would have had to dry the unit regardless. They returned $400. But after I called up and complained again they returned the additional $100. So the ersatz repair cost me a total of $471 ($171 + $300). One week later the unit started to drip again. I attached my Shopvac to the outside drain and blew out a clog of gunk. I then dried the unit by letting the fan run for a day without cooling. I took photos of the gunk I asked Air and Energy why they didn't check the drain when they did the semiannual inspection. I was told that isn't included in the maintenance service. I wondered why such a common problem wouldn't be addressed. I had paid in advance for the second semiannual inspection, so I didn't terminate the service. About a month ago, on a Friday, the service technician made his inspection and declared that the system was fine. On the following Monday the system shut itself down. I called a different AC company. The technician came out and poured some drain cleaner down the drain tube, and the unit was working fine again. I asked him if they clean the drain line during their inspections, and he said of course they did. Air and Energy also provides a plumbing service. I have an outside sink which had a clogged drain. They sent out two people to clear the clog. They were unable to do it because, as they said, the curves in the line were too acute. They didn't have their video snake (or whatever they call it) with them, so they couldn't say for sure what the problem was. They said they could knock a hole in the wall or under the foundation to fix it, but that probably wouldn't be worth it. They charged me $117. I said to send someone else out to try to clear the drain. Two days later the new plumber came out with a camera. He couldn't fix the problem. The charge was $247. Air and Energy said they would blow out the drain system for an additional $1300. I declined. I solved the problem with a $10 bottle of sulfuric acid, readily available in the plumbing sections of various stores. You can see photos and a video which document the information in this review at https://vimeo.com/641208044

Deanna P.

Jimmy Cuellar was on time, efficient, courteous and professional. Excellent service! I have used Air and Energy many times for many things at multiple properties.

Yoram S.

Worst experience ever. Way over priced and I was only 4$ short on a 2 minute job replacing a capacitor out the 310$ bill and it took the technician less the 5 seconds to remove the new capacitor and reinstall the old one.