Air Design Systems

J A.

The company was responsive, on time, and the office employees I dealt with were courteous; however, I was billed for 1.5 hours, instead of the 1 hour that the plumber was on premises. I guess he did not think my tenant would keep up with the time, but he didn't know she is detailed oriented like that. Call and text logs were additional proof of the time on job. It over billing cost an extra $75, which would add up nicely for a company, if this practice is done consistently. I notified the office of the over billing and insisted on paying the full amount, out of principle. The office personal seemed sympathetic, but I never received an offer for price reduction that day or any contact from the company at a later date. I wouldn't say not to necessarily use this company, just make sure time on the job is recorded, and they are informed it is being recorded prior to the bill being written-up.

Linda S.

My kitchen sink had a leaking copper hose and handle under the counter. Called for a quote. Was told $150.00 per hour plus parts. Was charged double what the parts cost. They tried to say the time started when technician was dispatched, including driving time to my house. What! It took an hour to complete the job. 10 minutes to sit in truck to calculate the bill. When I complained about the charge of $274.66, the bill was quickly reduced to the amount quoted. $150.00 plus parts. Technician was very professional.

Karen S.

They replaced my toilet handle with one that was clanky and loud, and when I asked them to provide a replacement that was similar to the original one that had a quiet, smooth operation, they agreed to do that but there was some miscommunication about the scheduled appointment and they got angry. They did reschedule, but when the tech came out, he was rude and then they charged a second $160 service fee.

Susan B.

I have an unusual plumbing problem and asked for a LICENSED Master plumber to be sent instead of one of their journeymen who operate under the licensed umbrella on Tuesday. I got a call Wednesday morning asking if I was home. I asked, again, if a licensed Master plumber was coming and was told no, but the one they wanted to send had experienc. I said no. I need a licensed plumber. I was told I'd be called back. When I was finally called back close to five o'clock after Waiting all day when I had places I needed to go to, it was to tell me that my job didn't rate a master plumber. Don't waste your time with this company.

Patti G.

ADS installed a new air conditioning and heating system for us over a month ago and it wasn't until they left and I had paid for the job that I determined they never ran the condensation line out as it's supposed to be; it's still just stubbed out under the house, dripping down into the dirt. I can't get them to come back and finish the job. After many calls over the weeks, now the manager will not return my calls. If I had it to do again, I would choose a different company.

Tommie H.

they were courteous,had on mask, even went to a store and bought a faucet.job was well done at a reasonable price

Debbie A.

Great job After 3 plumbers Air Design did the job quickly And correctly A rarity Saving this number

Lorri D.

I called ADS for a quote to clean my air ducts and fog the system. They called me right back and the person I spoke to seemed really knowledgeable and their quote was far less than another company that I had been using. I made the appt and they came on time, did the work and everything worked as it should. The only issue was the billing, I never received a bill so I had to call and ask to pay them .

G G.

These people are dishonest! Realtors and home owners that rent property beware! I rent. They sent an extremely rude man to my home that was here 15 minutes at the MOST! He must have thought that because I rent and the bill would go to the realtor that I would not know what he charged. So of course he could say anything! Overcharge the hell out of people! I wonder if they can be audited to find out how many people they have scammed? Well, the realtor said I was to pay the $265 bill because I clogged the sink. I called Air Design and asked what a routine sink clog that takes a few minutes to clear would cost. She said it is $125 for the first hour, one hour minimum. I then told her who I was and asked why I was over charged. She refused to speak to me about it. I said I am paying the bill so I needed to know! She would not tell me. I contacted my landlord and they did nothing about it! THEY are another story. Just kept telling me that I have to pay it. I was able to get Mike, the plumbing department manager on the phone only because I filed a complaint. He said I was charged for an hour and a half plus the use of a """" machine"""". His words. I said no, I was here and watched the man in my kitchen. He unclogged it and left in a few minutes. He didn't want to hear it. I asked if he had GPS on the plumbers vehicle. He said yes. I said check it. He did. He said.. """" Uh....no...there's no way he could have done what he said he did in such a short time. I explained the rest and asked that the bill be adjusted to the proper amount $125. I thought it was over. Landlord, Eric Gleaton Realty, still trying to collect $265. Complained again. They called Air Design, spoke to office manager, sent me an email and said, and I quote, """" They plumber can't remember what he did there so the bill has been reduced to $185! What!!!! Air Design STILL refuses to charge the proper amount. This is months of stress and aggravation. How DARE THEY treat people this way! On top of this I get mail from them today, addressed to ME, the person that they refuse to speak to about an erroneous, fraudulent charge asking me to take advantage of they're wonderful service! Ha!! I should sure them for this plus pain and suffering because you can see that I am extremely upset out this.

Deborah R.

I had been dealing with serious plumbing problems for over six months. Six plumbers later, air design fixed the problems in less than three hours. The customer service was phenomenal. I was referred immediately to mike, the plumbing manager, who listened patiently to my story. He dispatched the plumber early so that he could go on the roof if necessary before rain for next two days. The plumber, daniel, was terrific. Very efficient and patient while we got authorization from my home warranty company. We tested everything several times and I've had no problems since. It was a great relief because the previous plumbers wanted to dig up my entire house and lost interest when I didn't agree! Or after listening to the problem would come to my house only to tell me they only did certain plumbing problems. Mike assured me that air design could handle the entire job. I highly recommend them, very professional and competent. Save yourself a lot of grief and call them first!