Air Comfort Solutions

Cameron H.

They took a cancer survivor for 16500k for a 2.5 ton carrier pack unit I wouldn't hire them for anything..

Mike I.

Made the mistake of scheduling a checkup on our a/c. The tech told us there was a freon leak among other problems. Surprise, surprise their solution was a new system. It was as if the salesman had been waiting down the block. He was there that fast! That seems to be the pattern. The tech said that within the week we would have a hot house. Amazingly, and right on schedule, it happened. We called a company recommended by a friend. They were at our house in 30 minutes. No leak! Added freon and cool air again. The only ""solution"" from Air Comfort Solutions seems to be a drastically over-priced new system. Never again!

Dev W.

They say they're 24 hrs, however, that's not accurate. It's Sunday but they didn't want to work today and over priced. If you need immediate help Brandon's Plumbing is the way to go

Kendall R.

They are too expensive! My dads AC, which they installed a couple years ago btw. The girl on the phone quoted him a $75 service call, which is what I paid a couple of years ago to have my capacitor replaced. The tech came out and replaced the capacitor then handed him a $150 bill! $99 service fee then $50 to change capacitor. I just told him to lose their number and find another company.

Mary L.

We bought an ac unit from them 3 years ago that was either faulty to begin with (cost $9,000 installed) or installed incorrectly. This is the third summer in a row we've had someone out to ""fix a leak"". They tried twice to fix themselves but never got it right.

Steven G.

Made an appointment approximately a month in advance. Appointment was between 8-12am. At 9:30 the day of appointment they called and said they couldn't make the appointment wanted to know if I wanted to reschedule.
I gave one star because they were unable to send a plumber to my house to meet their commitment.

Paul P.

If you are looking for fast, dependable service, Air Comfort Solutions probably should NOT be your first call.

Initial contact was prompt and courteous. Great communication to get a service tech out immediately. Tech inspected the unit, diagnosed the problem and had to call the shop for an inducer motor.

He promptly collected payment and that's where things went south.

The part that was supposed to be ordered that day wasn't ordered until 3 days later when I called and requested a service update and they discovered they failed to order the part. I have not been contacted by ACS one time since the initial visit and have had to make multiple calls to determine the status of my repair.

The lack of a sense of urgency on their part to take care of their customers is beyond my understanding. Maybe they should spend more on getting enough help to service their customers and less on those television ads (which worked on me unfortunately)

We now are 5 days into this debacle and still no parts, no status update calls from the company, and no idea when it might be resolved.

Meanwhile my children and are bundled up working to prevent pipes from freezing and bursting while one after the next freezes solid and soon we will have no running water. Just praying the pipes aren't damaged and leaking when we finally get thawed back out.

Ricky O.

I ended up calling them on two separate occasions on the same day. The reason for that was because even though they say they have 24 hours service, no one has called me back within the last 12 hours. Based on the fact that my one star review is not much lower than their other reviews I feel like this should greatly be taken into consideration. Plumbing is pretty basic so I can't comment on what they can do as far as that is concerned because I've never worked with them. I tried on multiple occasions but they felt that it really wasn't necessary to come to my house. This business provides a poor and pathetic excuse for customer service. they are the epitome of why you should read reviews before contacting.

Pauline P.

We have been with Air Comfort Solutions for over 10 years. Always did the twice a year service. This last year no one called about an appointment for our AC service so I called and made an appointment, at that time I was told they don't call to schedule appointments anymore. We have to call. I always paid my yearly fee within that month or sooner. The servicemen doesn't bring that bill anymore they have hired someone else to do that for them. I paid my yearly fee after getting an amount by calling. It is 29th of Dec so I called and was told I didn't sign up for fall and spring because my payment was late ( no billing by the way) because I was late I now have a spring and fall service. When I requested my money to be returned he said he couldn't do that and gave me an e-mail address to request my money back. BUT if I get my money back my parts and service warranty that goes to 2022 will be void. Now I am really upset. When I came on Yelp I noticed they had a 2 star rating. CUSTOMER SERVICE is always the first to go I wouldn't recommend them to anyone. Need to quit paying for the city cam and train for customer service. Apparently the owner doesn't care about the bad service. I hope this helps someone else in making a decision.

ananke k.

What a waste of time. They ignored my first bid request. Huge job. Complete install. Budgeted $10k for it. Ignored me. So I called again. Told 10k is about right and would meet after Thanksgiving. I was prepared to sign a deal! Never heard another peep.