Air Around the Clock

Walter S.

I guess that this is the ATC that I called-- whichever the one is from their website. Anyway, I was told that in two days someone would call me in the morning to give me a 2-hour window when someone could arrive. I asked if that was the best they that could do because I needed to be sure that someone stayed home to be able to let them in, and she said yes. I declined their """"generous"""" offer to have someone stay home all day......

Vito M.

Was charged a ridiculous amount of $575 for a small repair job. When I asked to break down the cost their response was """"we price the whole job"""" and therefore we dont break it down. They compared their whole job fee to ordering a steak in a restaurant. huh??? I wrote a letter of complaint to the president and could you believe they in turn sent me a copy of their expenses from things like stationary, pencils,telephone, etc. Instead of breaking down cost of the job they sent me an itemized list of their expenses. After the fact, another a/c company gave me an estimate for this repair job of $300. This was actually $325 less than AATC's fee since since their fee would have been $625 without my service contract with them. Stay away, a bunch of crooks.

Charilynn M.

Our A/C unit stopped working. We called them for repair being hesitant about their former reviews. Not knowing anything about an A/C unit, we easily could have been scammed. The tech had it up and running within 20min and it only cost us $125 including travel fees and taxes! They will definitely be our choice moving forward!

Jane S.

ATC installed an AC unit in June 2012, without asking they replaced a digital climate control to a cheap one that came with the Bryant unit. to date had to replace evaporator coils twice in 2013 and 2014, also a capacitor in July 2014 and the motor fan this week 2014. Only the first coils installation was covered. So far a 2 year A/C has cost me an additional $1000.00, ATC got $6750 for the AC. ATC always has one answer """"we don't make the parts"""" but you sell them, you are responsible to make sure the product you are selling is reliable, it's a bad reflection on you , ATC. Mr Lang needs to spend less $ on commercials and spend more time in making sure the products he is installing are reliable! I went with a big company thinking they know and install reliable product but apparently they don't. No return business for good reliable AC's, bad product keeps a steady return business. BTW one service guy that came twice to my house is a jerk! ( I like to use other word starts with an A). My advice don't use Air Around the Clock. they will suck you try!!!

Slade W.

AATC is one of the very worst companies in South Florida, from a customer's perspective. They have 90 trucks on the road and a skybox at the new Marlin's stadium, so their profits and cash flow are plentiful. Unfortunately they leverage their scale to take advantage of new customers and care little to maintain positive relationships with them. Their shoddy work has even created a secondary market for fair-dealing smaller companies and independent contractors to go around and clean up behind them, because so many former AATC customers have sworn them off for good. Five years ago they sold us a 5-ton unit. Since that time we have gone through many problems with all the parts, misunderstandings over the warranties, and charges in excess of what was promised. Later found out that we only needed a 4 ton unit, but a the time AATC had a surplus of 5-ton machines and were determined to move them to unsuspecting customers. Also had discovered the unit that we had installed was damaged in transit. Please do yourself a favor and ask around for referrals from those who have had great experiences with their HVAC contractors. And do it before your system fails, because it is in those moments that AATC really maximizes its unfair advantage over you, the customer.

Jeff G.

I called AARTC to check out my ac, it would not cycle below 69 degrees. A tech came out, removed the cover from the air handler and showed me mold on the evaporator unit and said it needed to be replaced, then we went outside to the compressor unit, he took a panel off and put his hand on the compressor and said it was """"too hot"""", indication that my condenser coils were deteriorated and said I needed a whold new ac unit, $3000 worth. My invoice says """"no cool, continuoully runs""""......but it did cool, I never said it does not cool. The invoice also said """" high discharge pressure"""", but the tech NEVER put ac gauges on my unit to check this.....I was with him the whole time. I feel I got suckered into a whole new ac that I did not need when all I needed was to have the evaporator coils cleaned (which I asked him, and he said it would not help much). This company is all about high pressure sales.......they do not repair, they replace at your expense. I was taken. Jeff Gillespie

Zach L.

The A/C stopped working suddenly, and it was the middle of summer, so we didn't have very long that we wanted to wait to get someone out. Unfortunately, our normal A/C repair company that the landlady has a contract with couldn't come out for a few days, so we called AATC, who could come out the next day. The technician who came out claimed the problem was a capacitor on the condenser, so he replaced it. Couple hundred dollars. The A/C was working when he left--for about 10 minutes before it stopped working again. I called him immediately and he returned, and this time claimed the problem was now the condenser fan motor, which needed to be replaced. Another couple hundred dollars. Once again, the A/C worked when he left, and continued to work--this time for about an hour before it stopped working yet again. Now I called the AATC office and told them they needed to get back out here and fix this once and for all. The same technician came back for a third time and this time proclaimed the problem was the condenser fan blades were warped and so the fan blade itself would need to be replaced, but he didn't have the correct part and would have to bring and install it that night. The small measure of solace was that there would be no additional charge for this third repair. He came back that night and replaced the fan blade, left, and again the A/C worked, this time for about 3 days before--you guessed it--it stopped working. By this point I wasn't about to let AATC near the A/C again--3 strikes and you're out. So I called the other company who sent out a technician the next day. As it turned out, the problem all along was in fact the capacitor on the condenser, except the AATC technician had wired it wrong so it was causing the fan motor to spin excessively fast, causing it to overheat and shut down. In addition, he said the AATC tech had used the wrong size fan blade that was putting excess stress on the fan motor. He rewired the capacitor, installed the right size fan blade, and the A/C has been working properly ever since. When the landlady called AATC to complain about the amount of money charged for unnecessary work and incorrect parts, the person she spoke with got very defensive and refused to admit to any substandard work or pro-rating of money paid, and made statements about having been in business for so many years, yada yada. The bottom line is AATC may have been in business for many years, but all I know is that the tech they sent out clearly had no idea what he was actually doing, and management was unwilling to make any concessions for this clear demonstration of incompetence.

Sue C.

I've used Air Around The Clock for about 20 years. In the two houses I've owned, I've purchased: 2 central air conditioners (both made by Trane), UV air filtration systems (we have not had colds or the flu since installing the units - that's more than a decade of being cold/flu-free), Stacks of 3 year service contracts (we've had our A/C and other appliances assessed at no fee for the service calls!) Air vents installed and existing ones cleaned throughout the house Disposable and reusable A/C filters The service techs have consistently been professional, on time, communicative about their assessments, and successful in making their repairs, on the first attempt. I've had emergencies where they came to my home quickly and I've had standard service calls where my time was respected by way of a courtesy call when the tech was en route and via adherence to the scheduled appointment. Recently their tech Augie Hernandez made a service call to my house. He was so professional and friendly that I contacted Air Around the Clock and tell them that he represented them in their best light. Then I thought that I should do a Yelp review about them because there may be other people who don't know a lot about how to fix appliances but would appreciate a suggestion about who to call if the need arises. I once called Air Around the Clock for an issue with my hot water heater because I didn't know who to call - and they suggested a plumbing company that replaced the hot water heater the same day. It reminded me that if you want to know who someone is, see who their friends are - Air Around the Clock knew a dependable plumbing company because that's how they roll too! No one wants to be at the mercy of a broken air conditioner or appliance. No one wants to pay top dollar to have a dependable company make permanent repairs. When I call ATC I feel secure that the appliance will be fixed and it won't break the bank.

Martin F.

I don't know how you could want more out of a company. The response to my call about my old A/C ending it's long life was very fast and with understanding. The price for a new one excellent. The technicians were skilled and cordial. In just a few hours everything was up & running. There was no mess and what little bit of debris that was cleaned up before they left.

Marilyn J.

Air Around The Clock has been our choice for many years,we used them in Lauderhill and Coral Springs . The last two years the service has been slacking to say the least. My last and final encounter was this week Aug 19th. The representative met me after work checked the unit and first quoted $895.00 because the unit need acid washing and need to be pulled out. When I questioned the price he quickly changed to $695.00. I pulled my receipt from June 4th, 2013 they supposedly acid washed and pulled it out than it was only $545.00. When my husband brought this to the attention of a supervisor the final quote was $625.00. I cannot support a company who has no respect for their customer. We have purchased several units from this company as well as annual service contracts, we have been doing business with them for twenty four years. This is not acceptable and I hope this company is not taking advantage of other hardworking people. Marilyn J.