AICA Plumbing/HVAC Systems

kelly c.

Always available and able to solve the problem. I have used AICA three times on a fairly old HVAC unit and have been very pleased with the service.

Fern B.

Make sure whatever time they say their coming you are willing to just wait around almost a hour later for them to show up, with no phone call (with an apology) as a heads up that their going to be late. Definitely won't use them again.

Simanta R.

Unfortunately, a bit of a disappointing experience. I wanted to like these guys, too. I called these guys based on the extremely positive Yelp reviews when our boiler was malfunctioning and the heat went out in our house. They were polite and respectable, and even were available upon short notice and made me their first stop of the day.

However, they charged me $125 to diagnose the problem and explained what was wrong---that the piping was done completely wrong and was a ""terrible job."" They suggested scrapping the boiler and piping we had and starting over, quoting me at $5000-$6000. The $125 fix they put into place, which they said they wouldn't guarantee, also didn't solve the problem---the heat didn't go up and instead the temporary fix had the boiler working for 1 hour before it went down again. It was the equivalent of pressing the ""Reset"" button, which we were doing on our own anyway. They also took some water out of the pipes, but with no hose.

My husband got a second opinion the same day from a family friend's recommendation of a company, and that tradesman took a look and said that there was no need to redo the piping. He said the piping wasn't done very well and wasn't pretty, but it was functional. In the end, this new tradesman spent 3 hours fixing the problem, replaced a part, and charged us for 1 hour of labor. Viola! We now have heat again. The tradesman also said taking water out of the pipes without a hose doesn't get air out.

These guys probably had good intentions, but we won't be using again.

Hotspin A.

They don't answer their phone or respond to calls or emails. If they ever call me back, I'll update my review.

EDIT: They just called back. I was told they are booked solid for the next 3 weeks. Wowzers.

Steven H.

The first time I worked with AICA, I was immediately convinced they were a five star company. They came by and fixed up my furnace and got my heat up and running in no time. They were extremely experienced and knowledgeable, and as a first time homeowner, they offered me some solid maintenance advice. Great job!

However, I currently need them for another job because every time my upstairs neighbors or myself use our dish washer or kitchen sink, a drain stack is leaking into the basement. In the process it is getting some of our joists wet, so I want to immediately address the problem before it causes structural issues. I tried calling, emailing, and texting, but to no avail. It's been two days without a response from them. I would love to continue doing business with them, but they seem to be inconsistent in replying. If you're busy, just say so. I understand. But don't leave me hanging. At this point, I am going to seek out other area plumbers that are more responsive, even if they charge a bit more.

Ben H.

Note: this review is for their service, but not any actual work... full story below.

AICA was amazing for me. I found them, called them, and had someone on t he line with me immediately. He stopped me before I could tell him about the problem: ""Just text me a few specific pictures, and I'll let you know whats wrong, and what it'll cost""

So I text him, and he calls back with exactly what's wrong (Cracked internal jacket) and how / when he'd be able to fix it. And by when, I mean ""in four hours"". Seriously, he was willing to come in at night, on a Monday.

In the end, my landlord changed his mind and had someone else bring in a new unit, but still. AICA was amazing, and I 100% recommend them.

Demetrius F.

Just great. Aside from being knowledgeable, James and his crew have the perfect temperament for the work they do. Kind, punctual, accommodating, mellow. I've called them up twice when my furnace or heating zone wasn't working. The first time they came, my wife was home, and they didn't even charge her because the issue was in the thermostat wiring (which I ended up fixing myself). She said James and his apprentice were super nice. The second time, they came over right when they said they would, and they fixed my (stupidly simple) problem right away. They even calmed my slightly irrational rescue dog, Ledger. Looks like I found my heating guys.

Olga V.

We really got hit hard by this winter. In the evening after having snowed all day we lost hot water and partial heating. It was Friday night on frigid weather when we called him so we were a bit desperate to find some one to fix our heating system before it gave out. We still had heating but we knew it would break during the weekend. We wanted some one good as we had had bad experiences in prior years. And then we found James of AICA Plumbging/HVAC Systems. We asked him to please come the next day as we had lost hot water and we were loosing heat. Though it was Friday night and he was booked he agreed to come on Saturday as early as possible. He came and within 20 min fixed our hot water and heating problems. He diagnosed that our heating problem within minutes and explained step by step what he was doing to fix it and what needed to be done. He even encouraged questions and was very pleasant. He was very professional and he worked as a pro. We knew we were dealing with an expert. We came to find out that he is a master plumber, electrician and had other expert certification titles that left us very impressed. If you watch him you would know that this guy is an expert. His price was very fair and he was worth every bit. When you are in need and need a professional who knows his stuff, this is the guy to call. What can we say, we were very impressed and on any future issue he is the one we will call from now on.

Guy F.

ok, can I just say how good heat feels when it's 27 in Boston and your furnace has been out? I found AICA on yelp and am delighted!! Most critically, they came on a busy Saturday, diagnosed my problem before setting foot in the basement, and did the repair (all for almost half of what I had been quoted by another firm who told me I'd have to wait days.) James is a real professional. He has been in the business for 31 years and has multiple certificates in heating, air conditioning, plumbing and mechanical. He's fully insured and has an assistant he is training who is sharp and on the ball. I'm definitely using them again, probably this summer when I make some repairs on the house.

Will N.

Professional, Quick and Responsible.

Wish more ""professionals"" were like them. James and team stand by their work and is no wonder they have these reviews.