Aggressive Plumbing

Kay B.

I noticed their truck in my neighborhood and when I had a problem, I called. Bree the dispatcher was understanding and thoughtful. The gentlemen that came were so pleasant to work with. What I especially liked is that they came prepared rather than saying they needed to order parts. Everything was cleaned up upon the finish.

Cinthia Y.

I called Aggressive Plumbing by Robert after going through the BBB's lists. Even though they are not accredited by the BBB, I thought at least they've got good reviews. I called to schedule an estimate for our shower leak and a faucet leak and possibly replace them. But because I wasn't sure what kind of faucet I ought to get so that it would fit right on my sink, I asked the lady and after talking to one of the plumbers in the office, she told me just save all my questions for the appointment. A day before the appointment, I also asked them some questions about water filtration system installation. The receptionist told me she would call one of the water guys they use and call me back on the same day, but she didn't. The next day, the plumber showed up and I started showing him the problems we had and asking him questions, here's where all the problems started. First of all, he automatically assumed that our shower leak would call for a cartridge replacement. And I asked him what if that's not the problem. And he said, then I'll just pay $100 for the cartridge and then he'd replace the valve by cutting open the wall! Shouldn't he at least remove the knob and examine what the REAL problem is instead of guessing? In his boss's defense, Robert said his plumber has got 25 years of experience so he didn't have to diagnose. And the second problem was after asking the plumber if he had any experience in installing our water ionizer, he said he'd need to read the manual because he had never done it before. That took him a while and then he went outside my house twice to ask his boss how much he would need to charge me. A well structured company should be transparent about all these, right? And when I asked him about warranty on his work, he said he's not going to be liable for it because he didn't purchase the unit, which makes sense. But if anything has to do with his workmanship, he would come fix it BUT that's only if I'm able to PROVE that the problem(s) are caused by him. After trying to understand their pricing on one or two repairs and/or installing our ionizer and checking with his boss and me calling my husband, the plumber said he only had an hour at my place because he had his next appointments to go to so he had to leave. And I had to pay him $145 just the trip charge which on the same day I found out from THREE licensed, bonded and insured plumbing companies that their trip charges are between $65 and $75!!! I then called the office to describe what had happened, the receptionist was trying to make me see their point of view and wouldn't let me talk so I started raising my voice because at that point, I was just furious. This is not the way to do business at all! She told me if I'm not happy, I can talk to her boss. And his name is Robert and then she hung up! I called back the second time, she simply put me on hold for nearly 15 minutes! Then I finally got a hold of Robert, he simply just agreed with how his employees do things. This company has brought my confidence to the ground about the local businesses here in Florida. Just whole bunch swindlers!

Kathy W.

They are the best I have found! I had a leak in the kitchen and they were there 30 minutes after I called. Professional, nice, knowledgeable, and most of all, they cared about me as a customer. They went out of their way to take care of the main problem and then helped me with another issue that had been aggravating me over the holiday season.

Scott K.

We called Aggressive Plumbing for a pipe leak in the yard. The receptionist was extremely polite and professional. The plumbers were also professional, timely and responsive. They explained the whole process as well as what caused the leak; they were reasonably priced as well. We would definitely rate them five stars.

Cathy F.

There is no reason to look any further than Aggressive Plumbing for your plumbing needs. This company defines integrity. About 6 years ago, they installed a tankless water heater, which was working perfectly until 2 weeks ago, when the unit no longer delivered hot water consistently. On the first service call, they inspected the unit and did some routine maintenance but the issue remained. They suspected that the cause might actually be related to the gas line itself. The following day was a Saturday, and the owner himself showed up. He had suspected that there was an issue with the gas supply, and had already alerted the gas company that they would most likely be needed. He was correct and the gas company arrived promptly to inspect the gas meter and the supply line. They determine that there was a crack in the gas pipeline leading to the meter. They planned to return the next day to do the repairs. Anticipating any possible glitches, the owner provided me with the number to the gas company, just in case I needed to contact them. Indeed, the gas company did not show up for 2 days and I needed to call the gas company to remind them of the unfinished job. Once the gas company completed the replacement of the pipeline to my house, the plumbers returned to inspect the unit and purge any residual air and debris. The unit was not functioning optimally, and rather than accept mediocre performance, they called the manufacturer of the tankless water heater for advanced troubleshooting. They did not leave until the unit was functioning perfectly. I am absolutely blown away with the professionalism, the technical expertise and anticipation of events displayed by this company. They are clearly experts and they truly value their customers. Throughout this whole process, they were in constant communication. I had no doubt that they were committed to solving the problem. Aggressive Plumbing is a top-notch company. Based on my history with them, I would be insane to hire any other plumbing company.

Shawn N.

Aggressive Plumbing returned my call first thing in the morning after I had left an after hours message. They were quite friendly and were able to work around my work hours and get out that same day. Joey did the work on my gas lines and was very professional and friendly. Would definitely use again!

Sylvester P.

Great Job Aggressive Plumbing Josh and Nick and the rest of the staff. Bravo . Prompt Service , Expert knowledge of how to use a camera to find a bad pipe in the ground and were the only ones ( after 7 plumbers !) to find 2 buried clean outs in my back lawn . Great for older houses , knowledge of cast iron pipes , knowledge of pipe direction and routing and most importantly, does not give up until they pinpoint the problem ! Bravo !

I D.

Have to admit, these guys are good! As a landlord who is far away, it's nice to have peace of mind that they know what they are doing. They may be a bit pricey, but I'm the type of customer who is willing to pay for quality...especially when it's on a short-notice call. Thanks for your help with our house in Navarre!

Rex P.

Aggressive Plumbing did a fantastic job installing our new bathtub Tim Whitley was ver professional and arrived on time I highly recommend this company

Alicia T.

Absolute professionals have been very pleased with everything Aggressive has helped us with ranging from tankless heater install to outdoor shower to miscellaneous repairs .