Affordable Plus Plumbing

Ryan H.

I am embarrassed that Richard runs his company this way. I called and spoke to him to give him the opportunity to make things right. He gave excuses and false reasons why his company provided poor service. This is why I have filed a case in small claims court (Justice of the Peace) against him and his company. I will let you know what the judge decides since Richard places all blame to everyone else. I gave him the opportunity to make it right, he declined. See you in court, sir.

Kendall G.

So, my home warranty company contracts with these guys to fix a gas leak. Hey, it's a gas leak so I have to shut down the entire system so I don't blow my house up. No gas = no hot water, no cooking of the food and such and I like to be clean and not hungry so this is not cool. You know, you get the drill. I call them and say, hey, can you help a guy out 'cause Mrs. Kendall G is not a fan of cold showers...they say "sorry, late tomorrow afternoon is about as early as we can get to you", OK cool I think, Austin is a busy place. Laaaaate the next day the so called Master Plumber (Richard, I think) calls and I explain the problem. "Uhhh, we are a small company and that job sounds too big for us. We'll call your warranty company and decline the job." WTF?! 48 hours later and you decide it's too big. Perhaps you should spend your time fixing toilet tank flappers instead of doing actual plumbing work. Hacks. I'll change the toilet tank flapper myself and won't be calling them.

TiNyLoBo B.

We called these guys after 1700 on Friday of Labor Day weekend, and they came straight out to see about a leak on what we thought was our side of the water meter...we dug the hole before they'd arrived and realized we had no clue what to do when it kept leaking into it (we're talking shop vac times a dozen times and water STILL kept coming in). Their recommendation, after pulling bucket after bucket of water out, as well as digging more of the hole, was to call the City of Georgetown, because the job even perplexed them.
When asked what we owed for having them come out at such a late hour on a holiday weekend, we were told, "Not a dime."

They have our forever business for being upfront and honest and amazing people.

(btw, it turns out it is, indeed, the City's issue, so Legend Oaks will be without water for a period of time on Tuesday...)

Sheri M.

We had what I thought was a leaking hot water heater. Anthony came out and said that the unit wasn't leaking and I thought "uh oh, another home warranty nightmare". My experience has been that most home warranty vendors would have demanded their trip fee and walked away. Instead, Anthony went to work and didn't even make me feel bad for mistaking the leak for the water heater. Without skipping a beat, Anthony went on to track down the source of the leak (drain line) and had it repaired in no time. He initially couldn't locate the drain line outside but grabbed a shovel and started digging. Not only did he resolve our leak, he went on to recommend easy solutions for a couple of items that could potentially cause a problem down the road. He also took time to explain everything to my Spanish speaking tenants. Fabulous work ethic, knowledgeable and courteous. Thank you Anthony.

Brian C.

Fantastic customer service. Very reasonable pricing. Was told exactly what I was going to pay before the work started. I highly recommend Affordable Plus Plumbing for all of your plumbing needs. They repaired a toilet that wasn't running, a toilet that wouldn't stop running and a leaky shower.

Pete H.

Over the last few years, Richard and Anthony have replaced my faucets, broken water line, hot water heater and bathtub. They do a good job and have fair pricing.

Matthew B.

They showed up on time, did a great job. I owuld recommend them and will hire them again if needed.

Christina B.

I would not ever recommend Affordable plus plumbing. They advertise 24/7 service, tell you they'll be there and no call no show. I called and spoke with Richard, the owner and he says he had a long day and he'll try to make it out tomorrow. I said I needed more reassurance than that because I've been burned by plumbers before. He said he would be the the next day. I said ok and my tenant again made special arrangement to take time off from work. Meanwhile my two family (4 adults and 4 teenagers) tenants are forced to share one toilet. Again, Richard was a no call no show. When I called him he said he didn't think that it was a pressing situation and that he would try to make it out either thurs or fri because his worker hurt his back and he was tired from a long day. He then proceeded with telling me lies that the tenants told him to just come sometime over the weekend. The tenants confirmed that they would have never suggested such a thing. We have a feeling that the septic is backed up. Common sense tells you that there's a problem and septic issues should be handled. I asked Richard why he couldn't provide me a courtesy call and he said he got busy. I told him I would review is work ethic on yelp and he proceeded to yell at me, left nasty messages and texts. Now I'm back to seeking out a reliable plumber to tend to my tenants home. This was a big waste of everyone's time. Save yourself some time and don't call this unreliable plumber.

Alyssa C.

Our dishwasher was backing up into our sink so we found affordable plus plumbing online, a tech came out and discovered a broken pipe, he gave us the number of the owner (Richard) so he can give us an estimate on the repairs. We got ahold of him, he said he would call back, and never did. Called him again and he said he would get "his guy" and be back in touch. Didn't get back in touch. I've since emailed and still no response. If he wasn't interested in the job he should've told me from the get go. Terrible customer service. I don't even know how this company is still in business.

Golfer H.

Last March, I had a high flow water filter installed to filter sediment out of the water supplied to the water softening unit. The handyman who installed this filter used galvanized connectors to flex tubing. Over a period of 6 months these connectors began to rust and leak. The handyman was not a licensed plumber. I contacted Affordable Plus Plumbing to replace these flex tubes and their connectors. Richard, the owner and a master plumber, professionally evaluated the problem and replaced the existing tubing with CPVC piping. Richard and Joe, his son, arrived on time, performed a great job, and were personable. Their fees were most reasonable. I will use Affordable Plumbing again and will recommend them to friends and neighbors!