Affordable Plumbing & Sewer

Melanie B.

beware-
be careful! i would not trust this company! they are scam artists! i was told that i needed my main line replaced- for any homeowner the last thing you want to hear! frantic... i called for a second opinion. my line was not broken! saved me $4700!
also the man was pushy and appeared to be on drugs.
be warned- save your time sanity and money and stay away!

Andrew H.

To make a long story short, I hired Affordable Plumbing to do work on my home because the buyer's agent for our home sale wanted us to use them. They did the initial inspection and recommended the work that needed to be done. My wife and I hired them to do that work and here is where our trouble started. Matt, our technician, called me saying he was at an address 30 minutes away (obviously an office error) then accused me of doing something wrong. When he arrived at my house he apologized and got to work. When he finished, he told me my sewer line had been cleaned and that he had confirmed it with a video scope. Our buyer needed a recording of the video scope, which we did not receive from Affordable plumbing, so they hired them again to come out and rescope. This time the technician, Jeff, said that the lines were not only not clean but hadn't even been cleared of major obstructions. He could not even get to the main sewer pipe. When I called to ask about receiving a refund, Kim, the office manager, was extremely professional but (after several conversations) said that her boss was unwilling to give us a full refund. I insisted on a full refund because they did not do the work we hired them to do. Instead of speaking with me, the owner, Rick, called my wife. He was rude, condescending, and unprofessional. He also decided that he would not give us any refund at all. We have filed a complaint with the better business bureau and hope that this review will help any others out there choose a company that has the dignity to do the right thing when their work is unsatisfactory.

Kathryn M.

We were very happy with our experience with Affordable Plumbing! Matt replaced our bathroom sink faucet, installed our new dishwasher, and made some changes to our kitchen plumbing to work with the new dishwasher. He was very efficient and thorough and took the time to explain everything to us.

His prices were very reasonable! After he left, we called him with a question and he was very nice to answer it thoroughly in a timely manner. My ONLY complaint was that he did show up a little late, but I wouldn't choose to work with anyone else. Thanks for a great job!

Billy B.

Rick came out with his crew to fix our collapsed sewer lines and was very professional and explained the whole process as he did it. He did a great job and was VERY QUICK. I will not call anyone else for any of my plumbing needs he has a great price for his work!!!!

Dean A.

Unfortunately I trusted them, and that ended up costing me thousands of dollars and days of stress.

I did a home inspection with them. Their employee told me it would cost $X to fix an issue. He said he doesn't know exactly the cause so X is an upper limit (it was high). I asked him specifically, very explicitly, if X is just an estimate or if that's definitely the highest cost it would be, and he made it very clear that X is going to be the maximum I would have to pay to get it fixed.

So I went ahead and bought the house. The next day, the owner came and looked at the issue and told me it's actually going to be much much more expensive, perhaps 3-4 times the original price. This is not small money, not a few hundreds of dollars, so this was very upsetting to hear. I bought the house with the understanding that it will only cost X, not 3 or 4X to get it livable. I have my phone calls with the employee recorded where he clearly promised X is the maximum it will cost.

Rick, the owner, did not honour his employee's guarantee. I understand it was not the owner's fault, the employee should not have promised me something he could not deliver, but that kind of mistake should be the responsibility of the company, I should not be the one paying for their error. A professional would own up to his employee's mistake, Rick instead chose the path of yelling at me, hanging up the phone on me, threatening me, essentially doing anything to prove to me how unprofessional and unreliable his company is.

The good news is that I did find a great trustworthy nice plumber a few days later, who was much more honest and pleasant to deal with. So thank you for that Rick :)

Herb L.

Great company and great people to work with Had a sump pump emergency during the heavy flooding last week. They had me up and fixed in an hour. 175. Will use them for all my plumbing needs thanks again guys

Rick H.

If you want fast service apparently leaving an email message on their website is a big mistake!! As they are really not 24/7 as claimed! I left a message on Friday never heard anything from them I called them at 130 Monday and it's not going to happen for me !! Obviously there is no minus star as that's what I would leave !!

Brian B.

$550 to install $99 disposal in 30 minutes. Excuses all around. $120 profit, $150 overhead, $90 truck fee???

Misty L.

I contacted Affordable Plumbing after I found out my sewer was backed up with something. I found the company very speedy with sending someone out to assess my yard. I found the estimate very reasonable and I therefore had Affordable Plumbing do the job. Rick was out two days after I initially met with Affordable Plumbing. He was very informative and got right to work! He kept me appraised during the entire time on what is the next step until completion of the project. He is amazing and I highly recommend Affordable Plumbing and Sewer to everyone!! Thanks so much Rick!! You are very much appreciated!

Krizia D.

They were great to deal with and did good work and really great price compared to others. But be sure to have in writing what they are doing or check the work after. They replaced the old sewer line in my crawl space, but left all the old corroded nasty pipe in there and underneath the deck! I gave them a call to give them a chance to come take care of it, they said they would be out the following week. They never did. Called again and didn't answer. We had recently done a new vapor barrier and cleaned up the crawl space. Now with the warmer temperatures the stench of that pipe is coming through my floor, especially out on the deck. They left all the tape and piping scraps everywhere too. Sloppy.