Affordable Plumbing Pros

Cg C.

My landlord has been working with them for a while and has said they have always provided exceptional service. After their work this weekend I can say, Kerry did an exceptional job. He addressed the issue right away, fast and left no mess left behind. Plus he provided great customer service.

The reason it's not 5starts:

Made an appointment with a two hour window. Called twice because no had shown and it was passed way passes the window. Both times they assured me a technician would respond my call within 15 mins. 30 minutes later still nothing. The second time, Kerry called. He informed me he was in his way. It appears they didn't notify him until just before he called me of the work order. Perhaps, the previous technician was unable to make it and he filled in for him. Glad I didn't book on a work day.

David R.

This company is a joke! STAY AWAY! Worst service EVER! 2 1/2 weeks later, a simple water heater install still isn't finished. And no one will even call me! I'm calling code enforcement!

Mike B.

Called for a reoccurring problem on my drain backing up. As in the past, Terry was the man for the job. He is always professional and knowledgeable about what he is doing. My plumbing problems are no more. If I have problems in the future I would call Affordable Plumbing Pros again and ask for Terry.

Tom Z.

I had a plumber Kerry who was very knowledgeable, professional and was hard at work for me until the job was completed. I was very satisfied with the work he did and I felt I was treated fairly with a good price for the job completed. I would recommend this company for plumbing jobs needed.

Adrian T.

I called Affordable Plumbing Pro's for a quote to install a tankless water heater. Upon agreeing on a price they agreed to start my job the same day in the afternoon. What was supposed to be a 4-5hr job turned into a 3 day job. They were late multiple times on times promised. Kept me waiting for several hours. They would not call me to notify me on there arrival time. I was without Hot water for three days. I would highly recommend you guys stay as far as possible and not hire this company. Don't let what happened to me happen to you. I would have given this review a Negative rating but was not allowed.

Steve D.

Upon finding out that Affordable Plumbing Pros. were willing to do the Sewer Lateral Report and take payment through the close of escrow, we chose them. Our experiences with Affordable Plumbing ""Pros."" are as follows.

I met with ""Sean, the Plumbing Pro."" at the property and he told me he could not open the clean out to do his inspection without breaking the cleanout pipe and cap. Okay, fine. So now, instead of around $300-400 for the Sewer Lateral Inspection, we are now looking at another $300+ to remove the toilet and go through there. Next, the Sean tells me that the flange ""just broke"" after taking the toilet off and that he will have to charge me for the part that he just broke. Sean said it was also due to old age, but, at a car dealership, if a technician breaks something like a brittle plastic clip on my car while repairing it, IT IS THE DEALERSHIP'S RESPONSIBILITY TO REPLACE AND/OR FIX THE TECHNICIAN'S DAMAGE - period.

Our quote of $300-$400 has now tripled to nearly $1000! Sean says he has to leave to order another part and because he was not anticipating the inspection to have these problems or take so long. He says he will come back around 2 or 3 o'clock with the parts ready. Meanwhile, I have driven 90 minutes to this property and am now stuck waiting for him to complete work with other customers, while I am stuck at a house with no working toilet. I cannot leave until this is fixed, as it is not my home and I have no way of knowing if the house will flood or some other nightmare If I go home. Also, If I go, I have to drive 90 minutes home and then come out a separate time and drive 90 minutes each way. Bottom line, I had to come back a second time. When I did come back, Sean does the inspection and then says, ""I have it all back together now, do you have any towels to clean the mess?"" Me? have towels to clean a mess that only happens when a plumber comes out and does this kind of work? Does a carpenter build cabinets in someone's house without a vacuum or broom for all the sawdust? Ever? So, no, this house is vacant and there are NO TOWELS in the house. I said, ""what are you going to do about this, Sean? Are you really going to leave me here with a big mess that I have no way of cleaning myself?"" Sean shrugged his shoulders at me and then hands me the paperwork to sign, ""and can you please write in that box to say you approved me leaving without cleaning up the mess""?!?! I was like, ""no I never approved that, this is a joke.""

Ok, a week goes by, and I never see any report. I call and they send out a physical (paper) report, but apparently at this time I am made aware by Affordable Plumbing Pro receptionist, Troy, that they had since discovered that when Sean did the inspection, that his scope recorder was broken, and did not record anything - therefore a SECOND INSPECTION WOULD BE NEEDED! Oh, and by the way, a THIRD 90 minute drive for me to the property, each way. Was Sean's equipment broken or did he just forget to hit the record button? The world may never know.

I called and spoke with management at this point. The next day, three different trucks show up at the property with ""lead plumbers and managers"" to complete this fairly basic inspection, correctly. Ok, so it gets done.

After a week, Sean calls to ask, ""well, when is Escrow going to close because our management is worried it will not close.""

So I said, ""as agreed to by your company before we agreed to let you do the work, your company will be paid when the escrow closes.""

Sean says, ""well can you just pay us now out of your own pocket and then get the money from escrow later?""

""No Sean, haha, I'm sorry. This is completely unprofessional. How about if we stick to the initial agreement?""

Ok, the report is done...this is weeks later of course. We finally get mailed a copy of the physical (paper) report. Both the Buyers of the house AND the Seller are going to need the DVD Video Proof of the report so when repairs are going to be made, that there is a reference to show the Plumber. This is one of the MAIN REASONS for a buyer to have an inspection when buying a house. According to receptionist, Troy, ""oh, sorry, we already sent the DVD into the City of Ventura and that was our only copy."" As if the City is going to have to make the repairs to the Sewer Lateral Line themselves. No, the City of Ventura just wants a record of the condition of every property's Sewer Lateral Line for their own knowledge base. As for the Buyer and Seller of the property (who actually paid for this report!), I guess we are just out of luck??
So I say, ""Well Troy, how can we actually get that very important DVD Video portion of the report that we've all worked so hard for and actually paid for??"" And Troy's answer? Wait for it...

""Uhhhhhhh, well......you could pay us again and have us come out and do another inspection...""

This is not a joke. It is factual. It is not embellished.

Naomi P.

These guys did a great job for me. I went through 5 plumbers before I found somebody who was really willing to work. They brought the camera with them the first time, unlike several. They got a backhoe in there immediately when it was needed. My friend checked their work for me before we closed everything up and said they did a good job. It was tricky with a lot of digging and replacing and getting the pipes to slope right.

Susan S.

These guys are shady. Like so many other plumbing outfits I called for help with a sluggish toilet, Affordable Plumbing Pros would not give me an estimate of charges to come out and snake my toilet. The standard line is, ""We'll need to have one of our ""technicians"" come out to your home to evaluate your plumbing problem and then we can give you an estimate."" The only difference was that in my case the guy said that someone could come out in half an hour instead of the next day. So I have them out and the ""technician"" looks at my toilet and says, ""I need to snake your toilet (what a surprise!)"", ""Well how much will that be"" I asked. $235.00 he states without so much as a blink! (Do I look like I have sucker tattooed on my forehead?) I countered with...so do you offer AAA, AARP, Target gift cards, any kind of a discount? He says, well we are running an online special right now. (notice how he didn't offer this information up front, jerk). OK, I say, tell me where to go online and I will print it out. Oh, no need he says, I have a copy in my van. (double jerk) so then I ask how much it will now be with the online discount. $85.00 he says. And although I'm irritated that he didn't offer the special up front I go ahead and allow him to snake the toilet. 10 minutes later he says that he can't get the snake all the way down the toilet. I ask him what my options are now and he says that basically I need a new toilet. Ok, I say, I'll have to do some research about what kind of toilet I want (and who I'm going to use to install it....not this guy...that's for sure). He counters with...oh, I have a new toilet in my van right now that I can install today. Just out of curiosity I ask him how much it would be to install a new toilet. Again without a blink he says, between $1,300 to $1,500!!!! Oh, but the $85 for today's visit will be applied to your total. Needless to say I thanked him (through gritted teeth) and told him I would get back to him if I decided to have them install a new toilet. Instead, I called around and eventually got in touch with a great guy, Victor, the owner of VIP Plumbing who was fast, fair, and didn't give me the run around like these shysters.

Duc C.

If you need a plumber call Affordable Plumbing Pros. This is the only plumber you will need to replace a kitchen faucet.

What great service from Affordable Plumbing Pros. My call was answered promptly. They came and got the job done in an hour! All at a very reasonable and honest price. Things aren't always so easy with tradesmen but honesty and integrity with a job well done means they have gained a customer for life. Thank you Affordable Plumbing Pros, you guys are great.

Irene M.

I interviewed probably 5 companies for a septic tank replacement.

I planned on going with another company but when they told me they would not permit the work, it happended Rich called the next morning asking for the job. He said he could be there within two hours with the permit. Two hours later, Rich was here with his crew, had already gone to Vta City had presented the plot plan and obtained the permit.

Getting to the septic tank was very difficult because I am on a hillside AND there is hardscape. His crew negotiated the hardscape and I promise you did not touch more than a few plants. What i am saying is...they were very considerate about the landscape, were courteous and did what they said they were going to do in the time defined.

The job took an extra day only because they discovered the old concrete tank and removed it without additional cost. His crew were extremely professional and stopped to explain what was going on which was very helpful (for me.)

The permit was signed off and my new septic tank is working perfectly.

Also, before the job was complete, they power washed the sidewalks/driveway and left everything sparkling.

I am recommending RIch and his team at Affordable Plumbing Pros!