Affordable Plumbing

Gordon S.

Our furnace wouldn't ignite (key word). Cartwright's sent a nice guy who seemed to diagnose the problem as a burned out motor, which did squeal badly. The bill was $850+. He asked if I would write a review on Facebook. I said I would. The next morning the furnace would not ignite (key word) so I called. He came back, and when I returned home from an errand, showed me the burned out igniter. The bill was $450+ for this visit. This flim-flam, one-two punch that another reviewer mentioned soured me on this company for good. I regret that I did not read all these negative reviews in the first place.

Warren W.

Back in March of this year, my wife noticed that it did not seem like our heat was on. Uh-oh. I checked, and indeed it was not! We have an older radiant heat system in our house, a Slant/Fin, which has more-or-less worked very well over the 20 some years we've lived here. So I called Cartright's. Paul and Anthony arrived a little while later, examined the system, found several problems, and assured us they could get it up and running soon. It did take a couple of days to acquire the necessary parts. Fortunately, the weather co-operated. The two service technicians returned, repaired the problem(s), and the heating system has been fine ever since. They were able to answer any questions I had about the system. My trust and confidence in Cartwright's is at a high level! Thank you!

Warren W.

John G.

Ask for Elmer Dominguez and Elvis Jimenez.. there are very hard workers, clear and experts...

Kristina C.

Not a fan. They will upsell you unnecessarily, not get the job done correctly the first 3 or 4 times (and I've had them at two different houses: same both times) and when they schedule the ""fixes"" it literally takes them HOURS longer to get there than they say. For example, at 8am this morning I got a call saying the tech was leaving for my house. At the very most, it takes 2 hours to get here. It's been 3.5 hours. This happens EVERY TIME and there is zero consideration that others might have to do a little something called WORK.

My very expensive upsell still is not functioning properly and now I have to reschedule because I have to go to work to pay for all this headache.

Barbara T.

We requested a technician familiar with a Slant/Fin boiler. Cartwright's did not send one. It took 3 trips to diagnose and replace a damper. It felt like false advertising and we are left holding the rather large bill. The manager was unsympathetic. I would in no way recommend these folks. Nice tech guys, bad management.

Lee K.

Make sure you get a price from them before you book the appointment. They charged me $270 just to show up. The serviceman did nothing other than flush my toilet and tell me it was fine and charge me $270! I stupidly didn't ask beforehand what their service fee was. Never again!

J D.

I hope their actual service is better than their customer service. We had an appt scheduled two weeks out, knowing there was a $80 service charge. Day of, their service fee changed to $200 and they said they were too busy and didn't realize our address. ZERO customer service, by far the rudest we've come across.

Nancy H.

Josh was kind and knowledgeable. He fixed the problem with my furnace quickly. A+++++ And now I had a toilet problem, and Jesse did a great job, as well! 5 star PLUS!

Karen E.

I had similar issues with Cartwright's Plumbing Heating & Cooling as has been outlined in many reviews. They told me that Cartwright's was skilled at repairing my specific kind of heating unit, but the technician that showed up clearly did not have an inkling on how to repair it. I ended up being charged $226 for lighting a pilot light which went out again within 48 hours. When I called to see if they would be willing to rectify the situation, they just said, ""So sorry you feel that way."" This lack of customer service will not help the business flourish. I would definitely NOT recommend these people to repair even the most simple of systems.

Joseph D.

Way overcharged for a simple fix. Toilet needed a new valve and flapper, guy was gone almost an hour to get the part and we got charged for the time he was gone. Outrageous. $350 an hr. Really? That doesn't include the part.
So for a simple fix, which they said was a ""minor rebuild"" We're out $500.
This place is terrible, do not use. Should have read the reviews before calling. Beware.