Affordable Plumbing Heat & Electrical

Sue Lynn S.

Wow! My toilet messed up bad. I called them and they sent Derek on Sunday, he came early and was done very fast. He was amazing and no surcharge for a Sunday service. These guys are my plumbers for now on. Others come and go, this company has been here for a long time and they are reliable and customer service oriented. I asked my friends if anyone ever used them, the ones that did gave them raving reviews. I'm now one of their fans and customers. Don't hesitate to call them.

L P.

Affordable Plumbing came out to repair my backup sewage. Marco is absolutely wonderful. He looked at the best way to approach opening/cutting my drain without having to open drywall. The excavation team really was thoughtful, prior to tearing up my yard, I believe it was Wyatt saved my rose which was very nice. Most of the team worked really hard to restore my yard after digging it up which was appreciated.

Jan K.

If I could give 0 stars I would. I scheduled an appointment online for an air conditioner repair. I took off of work to be home during the time span allotted. Nobody ever showed up, nobody called to communicate that they wouldn't be coming. They then have the nerve to send me an invoice stating that I did not answer the door, when I have a ring camera and a dog that would surely alert me and record if anybody had showed up. What a joke.

Laura B.

We had affordable plumbing come out to fix our sewer line backing up. They said they could clear it out with a snake line. I was quoted at 353 for the service. When they started working the guys that came then said they didn't find the block and had a camera guy come out. The camera guy said ""I think it's somewhere in your yard. It'll be 2,500 for us to dig and find it. That does not include repairs."" We declined, and they still charged us the 353. At no point did they ask for a signature on the invoice. When I was emailed an invoice my signature was FORGED, under the statement of I agree that these services were preformed to my satisfaction. WHAT SERVICES? They didn't offer any sort of solution! My husband had to rent a evac for $600, dig up 6 feet and found that they had collapsed our line! We had to replace it ourselves. The worst of it was they had an employee burn out our driveway and then when he walked up to the house he said to us ""what the f*** you going to do about it?!"". All of this is entirely unacceptable!

Luna T.

We hired ""affordable"" to clean out a backed up drain. They had horrible service habits; drug in a filthy wet used rag to wipe our floor and wall. No protective floor tarps or shoe covers. The guy traipsed up my carpeted stairs and I found him walking around my upstairs! I think he was scoping my home looking for signs of our financial situation. I consider this trespassing. He had no business upstairs and could have called for me from downstairs. After the drain was cleared they sent another guy out to scope the drain. It was a scam. He used lies and fear tactics to try and pressure me into believing his fake video which he ""showed"" me on site but warned me he would not be able to provide a copy. Of course not! Company refused to follow up with a written report or an actual copy of the video. We kept having to speak to a woman named Frankie and she gave us nothing but excuses and acted all innocent. A local TV station recently/ earlier did an investigative report about exactly these types of scams or we might have been tempted to believe these con artists.

Fortunately no one in my household is gullible except for trusting this company to help us. Never again.

Larry T.

I called for a service call on a hot water heater on a Sunday. The only good part of this service call was the technician arrived 5 hours early. After examining the hot water heater which was only 7 years old I was told the following.
1. we can't find the part so we will need to replace the entire water heater for a mere $2800
2. If you found the gas value they could put it in which would cost me $475.

Next day made a call to local computer and they had the gas valve on a truck and technician installed by 4 the next day. Total cost of valve and service call was $200.

So basically the affordable technician was full of shit when another company had one in stock in their shop and had it repaired within an hour of deliver. Glad I went with my gut feeling that affordable was trying to rip me off. Never call them again.

Ricardo O.

I am a senior citizen, that called the SO called AFFORDABLE plumbing and Heating to replace my garbage disposal.
When I first called them, I asked if there would be a problem if I purchased the disposal myself, they said no problem.
Anyway, the serviceman called his office to get the cost of replacing the disposal. I could not believe that they wanted $ 275.00 for about 40 minutes of work. Talk about price gouging, this is it. I still paid their $ 75.00 trip fee. I say about 40 minutes because this is about the time that it took the other plumber to install it for me at a cost of $ 100.00
I would not recommend Affordable Plumbing and Heating to anyone.

Jessica C.

Kelby was absolutely wonderful and a great informative person. He deserves 5 stars! I can tell he is passionate about giving great customer service and loves what he does. The company he works for is disappointing. Their rates are 2.5x higher than other plumbers on top of a trip fee. I have learned my lesson. I should have known better when I called and they wouldn't give me their per hour charge over the phone. I will never use this company again!

Michelle W.

I'd like to take this opportunity to offer Affordable an offer they can't refuse. I can work with your management staff to teach you how to actually communicate with customers in a timely manner, and with time and effort, your staff can learn the concepts of efficiency, follow through, and overall quality service. This will be a challenge, and the path will be long. However, take heart! When your service is already at rock bottom, there's nowhere to go but up! I honestly feel sorry for the good folks who work for Affordable and try to do the right thing. One of them even slipped us a competitor's business card and urged us to go in a different direction. We foolishly kept faith in the sinking ship that is Affordable. Lesson learned! But I believe in turning that frown upside down. Affordable, I can help you treat customers right, follow through on promised work, and avoid the pitfalls of threats, hanging up on your customers, and blaming everyone but yourselves for what must surely be low profits and angry mobs at your door. This review is a genuine offer to help a business that clearly needs support and guidance.

Ern D.

CONSUMER BEWARE
Quick courteous call center staff.
Prepare to argue about exorbitant charges they hit you with AFTER work is completed.
They refuse to give pricing for basic jobs over the phone/in advance. We will NOT work with this company again.