Affordable Plumbing Company of Jax

Harpeth K.

Failed the inspection over and over. Still no building permit. Co owner has a terrible mouth over the phone. They don't answer any form of communication (email,phone messages). Do not hire!!!!

Willard Wong B.

My experience and interaction with Affordable Plumbing and it's owners was horrible, but I want to share my honest experience to prevent someone from having the same. Below is my experience. Accidents happen and are navigable. Lacking integrity, respect, and care for your customers is not. -January 2022 a pipe failed in our home, causing immense flooding -A friend recommended us to Affordable Plumbing Co (APC) -APC on call plumber was very helpful, capped the line, and provided a plan to address the issue -APC owner came to complete the work, which in his professional opinion did not match his on call colleague -After completing the repiping, he called me. I shared the concern that I was expecting what plumber 1 had described and we agreed upon, to which the owner assured me this would be a sound solution -I paid $1,500 for the work -Weeks later, we recognized a slow leak in the bathroom causing ceiling damage -APC fixed the pipe, and because repairs from previous flooding had not occurred yet, I agreed to not require any aesthetic repairs to the damaged ceiling -April 2022 the pipe that initially failed and was repaired by APC failed again causing additional flooding -Originally back on call plumber returned to correct the failed pipe, where he confirmed it was their work previously completed but was unsure of why -I called the owner to share the situation and see how he planned to remedy the situation, which I remained 100% professional -He yelled at me, hung up on me, and proceeded to call me shady--implying that I may have been dishonest in my involvement or handling -After connecting again, I made it clear that I would be having my home repiped with another company, and I would like to be reimbursed for the $1,500 paid previously, or at least what was fair -APC offered a discount for repiping that I made clear was already completed -I have called and emailed nearly a dozen times to try to resolve this and have received no response

Angie D.

Very unprofessional technician. The office woman was very rude and condescending, even raising her voice to me. After a heated discussion i was afraid they would mess it up worse so i asked them to leave.

linda w.

I called Affordable Plumbing Company of Jax requesting someone to come out and snake my drain. It was about 11a. They said ok but they couldn't tell me a time. I understand not being able to tell me an exact time but they would not even commit to afternoon or evening. I stayed home all day waiting. About 4p I called to see if they had any better idea of when I could expect someone. They said I had two calls ahead of me. Ok, I thought it will be later than I thought but they'll probably be here by 6-7p. At 8p I called again to see if they were even still working. The operator told me she would call the repairman and have him call me. When I went to bed at 1a, I still had not heard from anyone. I thought they would surely call me the next morning, apologizing for not calling or coming. As of 2:30p, I had not heard anything. I'm still having a problem but I surely will not call this company again. Be courteous is the first rule of business. I'm sure they could have at least told me it would be late in the day based on the workload they had and calling or texting with updates is not an unreasonable expectation. BUT telling a customer that you will have someone call you back and then doing no follow-up, is inexcusable. If you need work done, don't call this company!!

Agustin L.

I own a child care center and called them for a stopped up toilet. They came out, took the toilet off and said they needed a machine and would be back that same day after 3:30 (we close at 6:30). A little after 6pm, we called them and told them we would give them the code for the front door if they were coming later. No one came and no phone call. 8am we called the next day. The lady taking the call claimed to be the owner and was extremely rude. She didn't try to rectify the situation. Blamed us for kids being in the room next to the toilet. Didn't take responsibility for zero cominication and for leaving us with a toilet sitting on the floor. Disgusting way to do business. Unprofessional and rude. How do you treat others like this?

Laura L.

Stay away from these guys. They will show up and your house, complain, then say they gotta go back to the shop for supplies. This time is not free, you will be charged for it. When you call the office, the lady will start yelling at you that this is how construction goes. I've been a contractor for 16+ years and this is not how it goes.

Tim V.

1ST of all .. 1 obtained 3 quotes for a water softener and a hot water heater install- 1100+ (Home Depot) 870 (private plumber) and these guys, who were recommended by a Neighbor... total cost for the install/materials AND installing a new drain line (the others would have charged additionally for this) 425.00!! They arrived on time, worked efficiently and set it all up!

Faith K.

They sent a plumber to my house to unclog a shower drain and ended up breaking the bottom hinge of the door. The plumber left the shower door half open and dangling at an angle and left the house without saying anything about it. I called the office to complain and the woman asked me if it was possible that the door broke by itself. When I said no, she then asked me if it's possible that the door could have broken by itself in a few days because it was old. She was very callous and condescending. I called back and spoke with the owner who agreed to replace the door. He later changed his mind because the door cost too much. He said a replacement door would cost $500, and a minute later he said it would cost $1,000. When I pointed out that he said $500 just before, his comment was """"who is going to install it?."""" I bought one at Home Depot for $126. This was an awful experience. They distort the facts to fit their own reality while treating you like trash. DO NOT USE THIS PLUMBER!!!

Deborah C.

Best experience with a plumber ever. They were on time, efficient, clean and yes affordable. We had allot of work to be done and could not be happier with their service. Tim and his team were top notch without top notch prices. They did a great job.

Stacy M.

For years (before age caught up on me) I did lots of home repair and maintenance and for the last 5 years have not been able to do the kind of heavy work like installing water heaters etc. and have always sent clients to Affordable plumbing. I have recently had to use them for a rental property re-pipe and they were fantastic. Even returned to repair a minor leak which was not all their fault, none-the-less came and repaired that minor problem. The ladies and men at this business are truly trust-worthy and remarkable. I thank them from my deepest feelings. Pohlman's Home Repair and Maintenance.