Affordable Plumbing Company of Jax

Ashley B.

For years (before age caught up on me) I did lots of home repair and maintenance and for the last 5 years have not been able to do the kind of heavy work like installing water heaters etc. and have always sent clients to Affordable plumbing. I have recently had to use them for a rental property re-pipe and they were fantastic. Even returned to repair a minor leak which was not all their fault, none-the-less came and repaired that minor problem. The ladies and men at this business are truly trust-worthy and remarkable. I thank them from my deepest feelings. Pohlman's Home Repair and Maintenance.

Jane D.

They sent a plumber to my house to unclog a shower drain and ended up breaking the bottom hinge of the door. The plumber left the shower door half open and dangling at an angle and left the house without saying anything about it. I called the office to complain and the woman asked me if it was possible that the door broke by itself. When I said no, she then asked me if it's possible that the door could have broken by itself in a few days because it was old. She was very callous and condescending. I called back and spoke with the owner who agreed to replace the door. He later changed his mind because the door cost too much. He said a replacement door would cost $500, and a minute later he said it would cost $1,000. When I pointed out that he said $500 just before, his comment was """"who is going to install it?."""" I bought one at Home Depot for $126. This was an awful experience. They distort the facts to fit their own reality while treating you like trash. DO NOT USE THIS PLUMBER!!!

Troy C.

I had someone come out in Aug and they replaced the pipes under the kitchen sink and took out the disposal, 2 months later, someone noticed water under the sink [the board is warped] and come to find out the pipe is not glued together that is why it is leaking. What plumber does not finish there job? Called the office and explained to them and was told they could not come for over a week and would charge me. All it needs is there pipe glue. That should have been done in the first place . Really? You cant come and put glue on this for over a week?? Really?? I wont use them again and will tell my story to everyone I know. l have to replace the board on this and there better not be mold underneath because of there negligence!!!!!!!!!

Derek F.

I own a child care center and called them for a stopped up toilet. They came out, took the toilet off and said they needed a machine and would be back that same day after 3:30 (we close at 6:30). A little after 6pm, we called them and told them we would give them the code for the front door if they were coming later. No one came and no phone call. 8am we called the next day. The lady taking the call claimed to be the owner and was extremely rude. She didn't try to rectify the situation. Blamed us for kids being in the room next to the toilet. Didn't take responsibility for zero cominication and for leaving us with a toilet sitting on the floor. Disgusting way to do business. Unprofessional and rude. How do you treat others like this?

Natalie H.

Stay away from these guys. They will show up and your house, complain, then say they gotta go back to the shop for supplies. This time is not free, you will be charged for it. When you call the office, the lady will start yelling at you that this is how construction goes. I've been a contractor for 16+ years and this is not how it goes.

Cheryl C.

Called out to repair toilet that would not drain properly, the tech tried to clear the line and it still did not drain properly. He said the toilet is old we need to replace it and then should drain fine. I bought a new toilet and installed it, with no luck. When I called the office to get them back out to repair the problem, the staff was very rude and aggressive. I paid them for a service that they did not provide and they wanted to charge me again for the service while being rude and yelling at me.

Theresa F.

We had a broken pipe in our house and they were the first ones to respond to come out at 8PM on a Tuesday night to look at it. They were amazing! They were at our house until 1AM working on finding the broken pipe and explaining to us what had happened and what to expect with the insurance and the repairs. They gave us a great hourly rate that was half of the 2 other plumbers we called and they worked with us on payment of getting the house replumbed. Once we called them to schedule the replumb, they were out the next day and had the entire house done in 2 days, this inlcuded new piping and insulation, connecting pipes and fixtures, all new turn off valves, and also filling in the hole the water had made under the house and patching the walls and concrete they had to drill into to in order to fix it. Their work is guaranteed and warrantied for 5 years. I would highly recommend them for any plumbing work and I will definitely be using them in the future for any other needs we may have.

Irene A.

I called Affordable Plumbing Company of Jax requesting someone to come out and snake my drain. It was about 11a. They said ok but they couldn't tell me a time. I understand not being able to tell me an exact time but they would not even commit to afternoon or evening. I stayed home all day waiting. About 4p I called to see if they had any better idea of when I could expect someone. They said I had two calls ahead of me. Ok, I thought it will be later than I thought but they'll probably be here by 6-7p. At 8p I called again to see if they were even still working. The operator told me she would call the repairman and have him call me. When I went to bed at 1a, I still had not heard from anyone. I thought they would surely call me the next morning, apologizing for not calling or coming. As of 2:30p, I had not heard anything. I'm still having a problem but I surely will not call this company again. Be courteous is the first rule of business. I'm sure they could have at least told me it would be late in the day based on the workload they had and calling or texting with updates is not an unreasonable expectation. BUT telling a customer that you will have someone call you back and then doing no follow-up, is inexcusable. If you need work done, don't call this company!!

Rath P.

1ST of all .. 1 obtained 3 quotes for a water softener and a hot water heater install- 1100+ (Home Depot) 870 (private plumber) and these guys, who were recommended by a Neighbor... total cost for the install/materials AND installing a new drain line (the others would have charged additionally for this) 425.00!! They arrived on time, worked efficiently and set it all up!

B S.

Best experience with a plumber ever. They were on time, efficient, clean and yes affordable. We had allot of work to be done and could not be happier with their service. Tim and his team were top notch without top notch prices. They did a great job.