Affordable Leak Detection

James M.

ALD was assigned my case from warranty company for a water leak. Once they came out they said 100% not a water leak and was a sewer leak under the foundation and would have to submit for approval from warranty company to scope with camera and inspect. After 2 weeks of hearing nothing I called my warranty company and they followed up with ALD. ALD told them we had no leak and that we demanded a camera be ran and that there is nothing wrong with our home. Basically they were here for 3 mins took my money and ran. Now I am having a second plumber come out to reevaluate why have have water coming out from where my brick meets the foundation!

Dan B.

Scheduled through American Home Warrantee. Talked to the plumber to call when he arrived at the house as my wife was teaching online school and I would have my brother let him in across the street. They came and stayed for 1 1/2 minutes and then left according to my cameras. I talked to two people on the phone they were rude. Refused to send plumber back out even though it had been less then 10 minutes since they left. Demanded that I show them proof that the plumber did not stay longer. Waste of my time. If their plumbing work is like their customer service. DON'T use this plumber.

Vanuel L.

If you want to waste your time and be insulted by the office personnel, this company is for you. I waited all day when I was told they would be at the residence between 8am-1pm They showed up at 4:10pm and claimed they could not get in the gate. I called the tech back 3 times @4:15pm he would not answer the call. I think people forget that you have a choice when you spend your money and that they are providing a service and not doing you a favor! This is strike two. You won't get a third time. Read the other reviews. Don't waste your time with this company.

Cayman M.

AVOID THIS COMPANY AT ALL COSTS!!!

Absolute worst company I have ever come in contact with! Their technicians don't know whether they are coming or going! I seriously think they are trying to scam us and our home warranty company!!! I would recommend staying far far away from this company, beyond rude and there are soooo many other options in Oklahoma City and Edmond, simply call the next company on google, avoid this company at all costs!

My home warranty company picked them and by looking at the reviews it is evidently clear they are running a scam!!!

When they first called me they said they were going to come out the next day (01/16/2020) so I call them and the man on the phone was so rude and said nope they will be out the following day (01/17/2020) and I said why is that, when you spoke with me on the phone you said you would be out today (01/16/2020). And the man said that was never ever agreed on and I said are you kidding me? I literally remember talking on the phone and you told me that y'all would be out today (01/16/2020)!!! Then he tried to say that we talked on the phone earlier today (01/16/2020) and we agreed on tomorrow (01/17/2020) and I said we have NOT spoke on the phone once today!!! I have been waiting on a phone call all day, I even called you today (01/16/2020) at 2:05pm and no one answered my call!! He then ""remembered"" that we spoke on the phone yesterday (01/15/2020) and that's when he told me tomorrow (01/16/2020). Then he went on to say that we missed our appointment and that they called us several times and knocked on our door! I believe that they came to the door because they ""tagged it"" and he saw our cameras but I do not believe he knocked on our door or called us because we were home all day!! And I have ZERO missed calls from anyone from that company and I even tried to call them!!!!! I believe he showed up and ""tagged"" our door so he could collect his $75 service fee and then left without trying to call or enter the home!

I believe this company is trying to scam you and the home warranty company!! And after reading all of these reviews I wouldn't be surprised If the warranty company is in on the scam!!!

AVOID THIS COMPANY AT ALL COSTS!

Katie S.

Avoid this company!!! Office staff is beyond rude, takes days to get on their schedule- they came out twice before actually doing the work. Took several days every appointment- not fun if you can't use one of your bathrooms. They will give you a time to show up and then show up holate. They say it'll take one day (well it would've if they showed up on time instead of doing two half days). I had to re arrange and cancel things I had to do because they can't show up and get it done in a timely manner and then when you call and ask ""hey, your guys were supposed to be here @9am and it's now 11.. are they coming or what's going on because I took a day off of work for this?"" You get attitude and they act like you're bothering them by calling. We will never ever use this company ever again even if that means not using our home warranty. We will take our money else where.

Victor W.

Stay away from this company.

My warranty company (first American) sent them to fix a sewage stoppage.

First the plumber said that I didn't have a ground clean out and they can't service the stoppage unless they climb the roof to clear it out, and the warranty company won't cover it because of liability issues. And the plumber recommended me to install a ground clean out so the next time stoppages are easier to clear out and that the warranty company will cover that when there's an issue next time.

So I paid them to do both: clean the stoppage from the roof and install ground clean out.

Two weeks later same problem exist and they refuse to fix the same problem I paid to fix 2 weeks ago unless I paid them the same $298 to climb the roof and do a roof clean out. If they had done the proper job the first time and not sell me the ground clean out then I wouldn't be in this situation.

Scammers!

Will be calling my credit card company to reverse this charge!

Vitalii S.

The worst customer service ever. Shady bunch and don't do work right from the first time. If you have to call to get them back they will run you in circle just to not send anyone back. Do not recommend to anyone. But now that I am reading their overall reviews I am not surprised lol.

R Y.

PLEASE, PLEASE stay away from this company! Affordable Leak Detection is not a reputable plumbing company. I now have a half finished repair that will not meet code, a fraudulent receipt which states they completed work that was NEVER performed and they are submitting fraudulent claims to a home warranty company. As soon as they cash my check we have them for fraud!!!!

I have notified authorities and hopefully they will stop this company!

Britt M.

This plumber was assigned to us by our Home Warranty company. From the beginning it was kind of a hassle getting on the schedule and they only had availability a week in advance. Which I get if you don't have much staff so I was willing to let that one go.

The receptionist told me I would get a 30 min warning before the plumber got to my house on the day of my appointment since my time slot was 4-5 hours. Luckily, I was already home because he did not call ahead of time. Once he ran the water and flushed the toilet a few times he went out to inspect the cleanouts. He told me he would have to get on the roof to clean it out because I didn't have ground clean outs and the home warranty didn't cover that. I mentioned that I did have ground cleanouts and he said, ""oh, I didn't see them."" So he cleaned that out and we went back in to see that the toilet was still leaking into the closet behind the toilet and the tub wasn't draining properly. He said he would have to put me back on the schedule for a scope of the pipe and then they would have to do concrete slab work to repair the pipe. He informed me that they would have to call the Home Warranty company because they probably wouldn't cover it and he would let me know what they say.

He didn't call back so I called ALD the following week and they informed me it would be $1,600 out of my own pocket as well as the hundreds of dollars that the Home Warranty company had to pay.

I called another plumber (Hull Plumbing) to get a second opinion. They snaked the cleanout from the roof ($313) and replaced the wax ring seal ($157) within an hour. It's working great now.

Don't waste your time with this company even if they are assigned to you by your Home Warranty company. Take the cash payout and find a reputable plumber. It would have saved me weeks if I had done that from the beginning.

Tonya H.

I tried to make an appointment because my home warranty assigned me to this company - they would not work with me - told me they would call me with a time they did not - when I called them back they gave me a time that was not an option - they were not rude but very condescending - the lady would not let me talk. If they are not willing to work with a client just in the appointment stage I'm thinking they would be a nightmare to deal with at any other stage - I would not recommend this company.