Affordable Leak Detection

Cayman M.

AVOID THIS COMPANY AT ALL COSTS!!!

Absolute worst company I have ever come in contact with! Their technicians don't know whether they are coming or going! I seriously think they are trying to scam us and our home warranty company!!! I would recommend staying far far away from this company, beyond rude and there are soooo many other options in Oklahoma City and Edmond, simply call the next company on google, avoid this company at all costs!

My home warranty company picked them and by looking at the reviews it is evidently clear they are running a scam!!!

When they first called me they said they were going to come out the next day (01/16/2020) so I call them and the man on the phone was so rude and said nope they will be out the following day (01/17/2020) and I said why is that, when you spoke with me on the phone you said you would be out today (01/16/2020). And the man said that was never ever agreed on and I said are you kidding me? I literally remember talking on the phone and you told me that y'all would be out today (01/16/2020)!!! Then he tried to say that we talked on the phone earlier today (01/16/2020) and we agreed on tomorrow (01/17/2020) and I said we have NOT spoke on the phone once today!!! I have been waiting on a phone call all day, I even called you today (01/16/2020) at 2:05pm and no one answered my call!! He then ""remembered"" that we spoke on the phone yesterday (01/15/2020) and that's when he told me tomorrow (01/16/2020). Then he went on to say that we missed our appointment and that they called us several times and knocked on our door! I believe that they came to the door because they ""tagged it"" and he saw our cameras but I do not believe he knocked on our door or called us because we were home all day!! And I have ZERO missed calls from anyone from that company and I even tried to call them!!!!! I believe he showed up and ""tagged"" our door so he could collect his $75 service fee and then left without trying to call or enter the home!

I believe this company is trying to scam you and the home warranty company!! And after reading all of these reviews I wouldn't be surprised If the warranty company is in on the scam!!!

AVOID THIS COMPANY AT ALL COSTS!

Katie S.

Avoid this company!!! Office staff is beyond rude, takes days to get on their schedule- they came out twice before actually doing the work. Took several days every appointment- not fun if you can't use one of your bathrooms. They will give you a time to show up and then show up holate. They say it'll take one day (well it would've if they showed up on time instead of doing two half days). I had to re arrange and cancel things I had to do because they can't show up and get it done in a timely manner and then when you call and ask ""hey, your guys were supposed to be here @9am and it's now 11.. are they coming or what's going on because I took a day off of work for this?"" You get attitude and they act like you're bothering them by calling. We will never ever use this company ever again even if that means not using our home warranty. We will take our money else where.

Victor W.

Stay away from this company.

My warranty company (first American) sent them to fix a sewage stoppage.

First the plumber said that I didn't have a ground clean out and they can't service the stoppage unless they climb the roof to clear it out, and the warranty company won't cover it because of liability issues. And the plumber recommended me to install a ground clean out so the next time stoppages are easier to clear out and that the warranty company will cover that when there's an issue next time.

So I paid them to do both: clean the stoppage from the roof and install ground clean out.

Two weeks later same problem exist and they refuse to fix the same problem I paid to fix 2 weeks ago unless I paid them the same $298 to climb the roof and do a roof clean out. If they had done the proper job the first time and not sell me the ground clean out then I wouldn't be in this situation.

Scammers!

Will be calling my credit card company to reverse this charge!

Vitalii S.

The worst customer service ever. Shady bunch and don't do work right from the first time. If you have to call to get them back they will run you in circle just to not send anyone back. Do not recommend to anyone. But now that I am reading their overall reviews I am not surprised lol.

R Y.

PLEASE, PLEASE stay away from this company! Affordable Leak Detection is not a reputable plumbing company. I now have a half finished repair that will not meet code, a fraudulent receipt which states they completed work that was NEVER performed and they are submitting fraudulent claims to a home warranty company. As soon as they cash my check we have them for fraud!!!!

I have notified authorities and hopefully they will stop this company!

Britt M.

This plumber was assigned to us by our Home Warranty company. From the beginning it was kind of a hassle getting on the schedule and they only had availability a week in advance. Which I get if you don't have much staff so I was willing to let that one go.

The receptionist told me I would get a 30 min warning before the plumber got to my house on the day of my appointment since my time slot was 4-5 hours. Luckily, I was already home because he did not call ahead of time. Once he ran the water and flushed the toilet a few times he went out to inspect the cleanouts. He told me he would have to get on the roof to clean it out because I didn't have ground clean outs and the home warranty didn't cover that. I mentioned that I did have ground cleanouts and he said, ""oh, I didn't see them."" So he cleaned that out and we went back in to see that the toilet was still leaking into the closet behind the toilet and the tub wasn't draining properly. He said he would have to put me back on the schedule for a scope of the pipe and then they would have to do concrete slab work to repair the pipe. He informed me that they would have to call the Home Warranty company because they probably wouldn't cover it and he would let me know what they say.

He didn't call back so I called ALD the following week and they informed me it would be $1,600 out of my own pocket as well as the hundreds of dollars that the Home Warranty company had to pay.

I called another plumber (Hull Plumbing) to get a second opinion. They snaked the cleanout from the roof ($313) and replaced the wax ring seal ($157) within an hour. It's working great now.

Don't waste your time with this company even if they are assigned to you by your Home Warranty company. Take the cash payout and find a reputable plumber. It would have saved me weeks if I had done that from the beginning.

Tonya H.

I tried to make an appointment because my home warranty assigned me to this company - they would not work with me - told me they would call me with a time they did not - when I called them back they gave me a time that was not an option - they were not rude but very condescending - the lady would not let me talk. If they are not willing to work with a client just in the appointment stage I'm thinking they would be a nightmare to deal with at any other stage - I would not recommend this company.

Brittany C.

I would give zero stars if I could. No regard for customer service or respect for your time. Avoid them!

Dani A.

UPDATE: The closet is fixed and looking great thanks to a great contractor Buddy hired, & another trip out today to fix a leak we noticed recently. They let me know the damages cost them $550.

A day later, we notice the leak is still leaking & my husband gets a call saying if we don't take our bad google review down, we will be responsible for the $550 in repairs...which is precisely why this post will make it's way around every online outlet.

ORIGINAL POST: While everyone seemed super friendly in the beginning, the results we got were horrible. The miscommunication we had with this company for the couple weeks we employed them were astronomical. We were quoted ONE day to finish our sewer repair and MAYBE one more day to also get our tankless hot water heater installed. They started the job on a Friday and did not complete the sewer OR the tankless until Tuesday after 4pm...one reason being they hit a marked gas line & had to fix that issue before continuing.

For $7,200, you would think you're getting an amazing job done & updates along the way but NO. And honestly, I would've paid significantly more for a job done in the right time frame and with better handy work or at least for mgmt to come out & check how the job was done.

The closet our tankless went into looks like a DISASTER. Unnecessary holes everywhere, & we were never once informed that those holes were to be repaired by us. They didnt check for a power source in the closet before they started the job & had to run an extension cord through the entire room to a 3 program outlet (which our historic home has very few of).

Job was done poorly & communicated about poorly, and as a result we have a tankless taking up about the same amount of room a regular water heater does, and with a huge mess for US to clean up after.

Mindy D.

What a pompous jerk!
I'm absolutely fuming! This fellow has unfortunately been dispatched to our home on two occasions through our home warranty company and each time we've had zero resolve from this company. On both occasions he's talked down to me as if I'm a moron and attempted to call legitimate problems ""normal"".

The first time he came he chose to overlook and electrical burnout on an electric furnace. The plastic was melted and black! Perhaps he chooses to be slummy to appease the warranty company but risking human lives is absolutely appalling. We specifically told the home warranty company not to ever dispatch this company to our home again. Wouldn't you know it, Affordable Leak Detection was front and center on my doorstep today. Same fellow who was so awful to work with last time.

Today he had the audacity to tell me that the leak from the water connection in my laundry room was normal. Yeah, normal leak, okay? How freaking stupid does he think people are?! The insulation in the walls, wet. The section of wall removed, wet. Copper pipes behind the wall, wet and covered with corrosion.

I'm honestly shocked that the State of Oklahoma allows this man to maintain a license to do this work.