Affordable Elegance Contracting

Kristina T.

We had Sonnie and his crew build a laundry room closet in our basement. Thought it would be a pretty quick process, as he told us a week to two to finish. Needless to say, it took over a month for it to be completed. One of his guys didn't show up for a whole week and since he didn't show, the crew didn't come. The crew ran the plumbing for the washer and dryer off of existing plumbing that is operated by a sump pump ejector. While installing, someone must have dropped a rag or towel in the pump. Our pump stopped functioning and our bathroom and sump pump room flooded 3 times. First I contacted Sonnie and didn't hear from him then I called a plumber who didn't want anything to do with it since it was a rebuild. He figured out the GFI was tripping where the pump was plugged into, so he recommended an electrician. He also recommended buying a water alarm to help prevent flooding, again. The electrician came out and installed a new GFI. So, we tried to contact Sonnie again. We didn't receive a response, then he said he would come out on the following weekend. I needed a washer and dryer and I was afraid of flooding again. So, I called another handyman to fix Sonnie's mistake, which cost another 500$. When my handyman took the pump to get fixed, they said that there was a cloth of some sort wrapped up in motor. That was why it wasn't operating correctly. Luckily, they found that and the sump pump is fixed. Sonnie and his crew did complete additional work. They installed some outdoor lighting and installed a new track with rollers on closet doors. The doors aren't working right again, as they are off the track. Sonnie originally quoted us 2000$ for the laundry room. Then his 1st written estimate was 3750$ with a 350$ ""special discount"", totally 3400$. His second estimate was 2475 plus 550$ for additional lighting and 400$ for piping. We ended up paying the second estimate of 3225$. Sonnie and his crew were very nice and cooperative, but a remodeling business can not be ran alone on being nice and cooperative.