Affordable Air & Plumbing

B P.

Formerly Climate Solutions. Check out the reviews on there. Per the GM, Caleb, """"They didn't have a good online presence so they're changing their name."""" This was three weeks after I spent about $1,200 replacing the coil in my A/C with them. My heat didn't work from day one but since it's Florida, I was ok with waiting to get it fixed until they had time. They came out and said they never touched the heat pump and the fact that the A/C rattled since the day the left also wasn't their fault, per the tech, Jon, it was """"my husband's fault since he's not here"""" Why not blame the tech that did it since he Is also not here...? Very unprofessional and the tech lied to the GM and said we told him """"shocking"""" things. What was so shocking I still don't know! There's plenty of other A/C companies, I'd give this one a miss if I were you. Update- Spoke to Caleb, he said he would waive the $100 charge for them to come out to fix the issues they created. Great. A month later, we still got a bill after Caleb had called asking me to remove my review and I refused. Repeated calls to Caleb about honoring what he said, no answer. We are so sick of the whole situation, we paid the $100 so they would just go away. A week later, my husband figured out that they hadn't tightened the screws completely when putting the panel back on, that's why it rattled...

Geoff Z.

If I could give negative stars I would. I used this company for many years at my personal residence and business prior the them being taken over by this Affordable Air and Heat. When the new tech showed up at my residence, he was so unprofessional I wanted to throw him off my property but it was my second visit under contract. Thank goodness my last for my residence. I still had one visit to go at my business with this company under contract. I should have cancelled it!!! The tech came out to my business, was supposed to be there in the afternoon, shows up in the morning. No call, nothing. Said he couldn't get to the equipment. He would have to reschedule. I have one shelf on wheels that has to be moved to get the equipment. Mind you he showed up early with no warning. He would not wait 2 minutes for the shelf to be moved but sat out in his truck for 15min in my parking lot. I notified the office of this. Another tech came back on 1-9-19 to service the AC unit.On 1-27-19 the unit wasn't working. So we called them to come check it out since they just serviced it 18 days prior. They came out, 1-28-19 said it was fine, but still not working correctly. It is now April 8, 2019 I receive an e-mail stating I have an outstanding invoice of $69. I e-mailed back, the visit was my second visit under contract. Danielle at this company e-mails back it was for the visit 1-28-19 a service call. Now, I was never told there was a service call fee ( they were just there 18 days prior) I never agreed to a service call nor was I ever sent a bill for a service call until today. Oh they are also threatening collection. What a horrible way to do business. I would NEVER charge my customers another service call if we were just there. STAY CLEAR E. Thomas

Myle D.

The WORST company I ever dealt with....took them one year to complete the job and they also blew up my water heater in the process which cost me another $800, after i paid them $6,000 ....they absolutely took advantage of Senior Citizens...this company is incredibly inept...do yourself a favor, choose any other A/C except then And avoid much stress and frustration....I can't tell you what a horrible experience this was....their customer service left much to be desired !

Edith C.

Best ac company I have ever done business with! Fast service , on time and the most knowledgeable ac technician I have dealt with! Trevor fixed 2 ac units for us and we have not had a problem since! Don't waste your time with any other company.... !! Sues communication is perfection!!!!!! Easey peasy! Thanks! Lola and randy

Sarah R.

Everybody has different experiences but mine was great. I received 2 emails about my appointment and a call from Trevor 15 minutes before he was to arrive. He was professional, in company shirt, equipment in hand and very knowledgeable about my system. He even let me shadow him around so that I could learn a few things which was very helpful. He explained about service packages and did a maintenance on my unit. He was well spoken and did not rush out the door when I had questions. I ended up spending more money than I budgeted or planned for-however in the long run this is a better option. I trust this company and Trevor. I give them a 5 star and highly recommend them if you need this type of service.

Corky T.

We experienced a big mix-up for our first service request - dispatch center gave the technician the wrong address, so he never showed up. We were very irritated, but after talking with the general manager about our experience, Affordable Air really stepped up big time! They did the service call the very next day, after going out of their way to make arrangements to get the key. Since the address in question is not our permanent residence, we were trying to arrange all of this long distance, which is very difficult, but the GM could not have been more accommodating! They corrected the acute issue and have helped us make a plan for a permanent fix. I would definitely recommend this company and their ownership/management for their customer service and outstanding service recovery.

Lisa P.

Call Anyone Else! I had called Thursday with no AC and tenants coming in on Sunday. Friday they charged me $414 (for a $23 breaker) that didn't need to be replaced. Within hours the system was down again. Late Friday afternoon they then sent another invoice for another service call when no one had visited my home(I have cameras) and an estimate to replace the compressor if under warranty, for over $1400 with no timeline for replacement. I asked about replacing the entire outdoor unit if it could be done more quickly. The absolute best they could do was an appointment for an Estimate on MONDAY btwn 3-5pm. At this point it was obvious I was chasing my tail with these people. I called another company at 6pm Friday, Saturday morning they replaced the capacitor and the correct breaker. It is working fine now after calling a responsive company.

Ronnita W.

Not affordable. Had an emergency fix for a new A/C unit, less than 4 years old. The technician fixed the problem but, ran unnecessary tests (in my opinion) and pushed the company's maintenance plan. Be careful. They will financially bleed you.

Lisa G.

Tried to get help With my gutters. Would not recommend this company. Called several times got blown off and never any return calls!

Cindy V.

Affordable Air is NOT AFFORDABLE. They REFUSED to install a heat pump I bought for $1347, 9000 BTUs, 38SEER Blueridge . Reason is they want to charge TWICE the amount for the unit plus huge installation fee. They want to buy the unit so they can double the price to you! I needed a swap out of a broken and discontinued Fujitsu 26 SEER unit I bought 8 years ago. Even though my unit comes with a Manufacturer's warranty, their FAKE excuse is that the installation would not be under warranty. They also don't have 38SEER efficient heat pumps. Time to change the name to EXPENSIVE RIP OFF Air!