Afford-A-Rooter

Katie H.

Not true to their contract nor their word - don't recommend doing business with them!

We had our sewer line replace. Was told that the concrete would be repaired and the sprinklers/fence would be back to the way it was. We are still waiting for the rest of the concrete to be repaired - left multiple messages and even spoke with the office staff that said they would call back, but never did. When it came to ""putting back the sprinklers"", our sprinklers still aren't working (and they previously were) and the response I got was - well we only say that we will put them back...I guess that means they don't have to work as they did!? Just an overall sloppy job. It's like pulling teeth to get them to do anything and we are still waiting for the concrete and sprinklers to be fixed months after the sewer line was finished. Terrible customer service. Won't do business with them again

Jack M.

Wow I can't believe what this company charges for basic services on plumbing, steer clear of these wolfs in sheep's clothing...... ripoffs

Lucas S.

The worse plumbing company out there. Try them if you want to cry later.
They didn't do a proper job because of which the water leaked to the floor downstairs and when called for repair it seems like they don't want to fix their mistake. They don't return your call.

Marie P.

Just horrible. And they had not even cashed my check, were they trying to ruin my credit? Bad install, not willing to follow up ""without getting paid more"" and the owner could not be bothered to call back. Staff nasty. Next plumber i called got it figured out within an hour.

Suzanne B.

We had a backup at our rental property and they came out same day and took care of the issue immediately. I was also to pay over the phone as we are out of state landlords. Will be calling for our annual roto root next month.

Richard M.

RUDE RUDE RUDE!! from the owner to the office. Not just are they rude but they dont finish their work. I had to call evey week to try to get them to come out and finish. I ended up having to higher someone else to fix the sprinkler line that they broke. They where also supposed to come run a camera down my sewer line. The owner told me they came and everything look good. When I get home all the dirt and grass clippings where still on the clean out caps. they had never been touched. unless they put all the dirt and grass back on them. They also call harassing me to pay before finishing the job. After patching the street I figured they'd come fix the sprinkler line and pay them. Big mistake don't pay until they finished all the work. As far as I'm concerned they owe me $80 I should call and harass them.

Brad H.

###CAUTION### Be very careful when using this service. I experienced many problems when hiring them for a pretty basic sewer clean and scope. Something that any sewer professional can provide for much less than they charged. $410 to not clean the line and suggest digging up front yard to install $2500 clean outs even though there was an sewer access in the crawl space. Another sewer company came along and did the job charging me much less than the $410 these clowns charged me (even though they didnt do the job, and wanted another 2500 to attempt the job again). Eclipse Plumbing, Apex, Better Sewer, 101 Plumbing any of these will do a professional job at lower rate than these chuckleheads. If that isnt enough, their techs show up hours before or after the time window. Or at all, as it took two attempts over multiple days to get someone out to charge me 400+ to do nothing.

Tom R.

I initially used this company to fix my sewer line. They came out and fixed it on time and at the agreed upon price. Trevor was hard to get a response from and a bit flaky. I needed a couple of additional items repaired. I called the office to get someone else to come out. Jason came out and spent a couple hours. I received a bill for his work and it was totally out of line. He told me that he charges $150 to $200 per hour for his services. I've used several reputable plumbers over the years. I have never been charged $150 - $200 per hour. Beware of this company.

John S.

I really like these guys, and yet they have not done any plumbing work for me. What? Well, they came out once to clear the exterior sewer line, but I could not find the access due to it having been covered in vegetation. No charge, and he came back the next day when I had located it. He checked the line and it wasn't clogged. No charge... just an interior clogged line, and he explained why other issues were causing our other problems. You bet I'll call them again. You don't often find honesty like that.

Jordan J.

This was by far the worst experience I've ever had with a contractor. If you do end up hiring them, here are some tips:
- Get everything in writing
- Do not expect them to honor their promises
- Call the week before, the day before, and the day they're supposed to come to make sure they don't flake on you
- Hire a separate company to inspect their work
- Call your city to find out if the work needs a permit

I'll spare you the 900-word essay. This is what they did to us:
- Moved the appointment without telling us
- Lied about the work they would do
- Only did half the job (I only discovered this after another plumber looked at their work)
- Didn't know they had to get a permit to do the work
- Charged our credit card as a subscription (so it will charge every year)