AF Services

Simon L.

WORST COMPANY I HAVE EVER HAD TO DEAL WITH!! The customer service is horrible, they diagnosed my air conditioner and were not able to fix instead brought up an excuse of someone tampering with the unit without releasing any proof or explanation. They reported the false information to the warranty company. I could never reach the supervisor or the manager of the company nore they hold them responsible for anything. Not only they didn't fix my unit but worse than that they will lie about the issue to take the responsibility to other companies. Stay away...

Erin J.

My fridge stopped working and as a single mom I got scared! The company is local and was able to come out the next day. Robert was amazing and helped me know what was wrong with my fridge and how it would fixed. Took a couple days for the parts to come in which is standard, and he came back and fixed the fridge to its old glory!! Thank you so much!! 5 stars!

Elley L.

goes by different names in the canoga park and west hills area. referred by my home warranty company.

found technician, owner and supervisors--to be unethical and dishonest. technician diagnosed my refrigerator; and wrote a report entirely different-stating-""the water filter needed to be changed"".

what a lie! called over 2 weeks to get a return call from owner ( who comes in every day after 2), but no call back?

because of the tech.'s report; my claim was closed--and i have to start from scratch---at my expense.

they should not be in business---certainly not with an extended warranty company.

this company- is dishonest, unethical and has very poor customer service! the best thiing they have going for them, is this very kind and apologetic woman that answers the phone.

stay away!

Jarrett C.

Literally the worst company I think I've ever dealt with. Called Sears Home Warranty to file a claim on a non-working Microwave. Sears assigned this company to come out to the property to see what the damage is.

Tech comes out, speaks extremely limited English. (I'm not one of those ""Speak English in 'Murrica"" kind of jerks but I need to at least be able to converse with you fully about the problem.) He looks around thinks he's pin-pointed the issue. He processes the claim and orders the parts. Two and a half weeks go by, he returns by himself to do a two-person job. I have to help him remove the Microwave from the wall, something I'm not capable of doing nor do I want the liability of.

He spends an hour trying to open the back of the Microwave, without any success. I can't understand why he can't do it, because he doesn't have sufficient English skills to explain to me exactly why he can't open it. He tells me he has to tell his manager he needs two people and someone who knows how to open a Jenn-Air Microwave.

The next day, I call the business looking to speak with the manager for a follow-up. I am promised a return call before EOD. A day and a half go by, nothing, then the weekend, then Monday I call again. I speak with a girl and calmly fully explain the situation...two-people, couldn't fix it, let me speak with a manager, reschedule, etc.

She flat out refused to let me speak to a manager on the phone, and promised that 'Elvira' would call me back before EOD (again). No call. She also told me that the company refuses to send out two people to do a job. Tells me the homeowner has to help the technician. I've never in my life heard of a company that requires that. Mind you, I've already paid the $100 deductible and Sears has paid them for the labor and parts and they're refusing to come out and perform the work. There was no other resolution or any kind of attempt to satisfy a very reasonable and patient customer. There was no offer to refund my $100, but thankfully American Express will take care of that.

RUN from these people. NEVER let your home warranty company choose this company as a service provider. These people are incompetent and scam artists.

C S.

OMG-I Just read the other reviews since I am motivated to write my first Yelp review ever-this awful company referred to me by Sears Home Warranty for my washer.Tech was here 3 minutes-collected his $75 and left. Took me days & mult phone calls to find out he wrote ""constant overload"" so insurance will NOT cover replacement part. How DOES HE KNOW THAT? It is not true-A single person uses the machine. That note on his service tag has left me completely on my own after years of paying for Sears extended. This office was so rude-some people sounded comatose-Marlon, Ted and Jessica absolutely no help and extremely poor communicators. Manager Elvira (if there is such a person) never available...""no manager here yesterday or today""! Yikes I just wanted a straight answer. SAY AWAY FROM THIS COMPANY.

Leslie F.

This company was sent to my home by Sears Home Warranty to check on my Sub Zero Wine Refrigerator. The technician came out and said ""it's running"" and I said yes but if you set it on 48 it goes back up to 72, so something isn't right. After being there an hour, he gave me a work order, said it needed parts and it would be 7-10 days. Two weeks later, I called to inquire on status and after being on hold over 10 minutes was told the work order was closed. When I asked why, I was told to contact Sears. In contacting Sears, I was told this idiot that came to the house, wrote up that the problem was due to lack of maintenance, so the claim was denied. The only maintenance on these is to vacuum the coils every 6 months, which we've done, It needs service because it's 15 years old and for no other reason. I called asking to speak to the tech or have him call me to understand how he came to that conclusion and neither happened. VERY bad place to do business with. Inexperienced and unresponsive. Sears agreed and is having another company come out to provide service for me, even waiving the deductible. Thanks for nothing!

Maggie S.

If I could do negative stars I would -10! As previously reviewed, this place is a joke. Staff, technician (if you can call him that?) are ridiculous. After 3 visits from the idiot who says - when he walks in ""I don't speak Spanish"" good grief who asked him for a second language?

Orders parts that he ""thinks"" are the problem, 10 days later replaces them and doesn't test the washing machine, just leaves but collects payment. The machine is still not working, they send out the same moron with 10 years experience (in legos maybe) and returns again to say he doesn't know what the repair issue is and will need to return with someone else for a second opinion.

Over 15 days have passed, so I call to see when they will be back, the claim is closed as repaired. The end, please call warranty company. I did ask to speak to a manager at AF services, let's see if ""Elvira"" calls back.....

Mike - go back to school, take diversity classes and be better prepared for good customer service or repairs - what a concept!

Lena E.

Customer service is great! Technician came on time, fixed my refrigerator, he explained to me and showed what he did. Thank you so much! I would recommend this company to all my family and friends!

Lana L.

Great service, I had problem with my dishwasher, I called them about 4:30pm and they sent technician next day. I was very impressed, he fixed right away my appliance, I thought it will take time to get parts but he installed it at the same time. Also they called me from the office and notified me that tech is coming so I was home and didn't miss my appointment. Thank you.

A C.

Worst company EVER. DO not use. Avoid at all costs. Better to have broken and inoperative appliances than to deal with the terrible staff, unreliable service, missed appointments, empty promises, and failed attempts to fix basic problems. DO NOT USE.