AF Services

C S.

OMG-I Just read the other reviews since I am motivated to write my first Yelp review ever-this awful company referred to me by Sears Home Warranty for my washer.Tech was here 3 minutes-collected his $75 and left. Took me days & mult phone calls to find out he wrote ""constant overload"" so insurance will NOT cover replacement part. How DOES HE KNOW THAT? It is not true-A single person uses the machine. That note on his service tag has left me completely on my own after years of paying for Sears extended. This office was so rude-some people sounded comatose-Marlon, Ted and Jessica absolutely no help and extremely poor communicators. Manager Elvira (if there is such a person) never available...""no manager here yesterday or today""! Yikes I just wanted a straight answer. SAY AWAY FROM THIS COMPANY.

Leslie F.

This company was sent to my home by Sears Home Warranty to check on my Sub Zero Wine Refrigerator. The technician came out and said ""it's running"" and I said yes but if you set it on 48 it goes back up to 72, so something isn't right. After being there an hour, he gave me a work order, said it needed parts and it would be 7-10 days. Two weeks later, I called to inquire on status and after being on hold over 10 minutes was told the work order was closed. When I asked why, I was told to contact Sears. In contacting Sears, I was told this idiot that came to the house, wrote up that the problem was due to lack of maintenance, so the claim was denied. The only maintenance on these is to vacuum the coils every 6 months, which we've done, It needs service because it's 15 years old and for no other reason. I called asking to speak to the tech or have him call me to understand how he came to that conclusion and neither happened. VERY bad place to do business with. Inexperienced and unresponsive. Sears agreed and is having another company come out to provide service for me, even waiving the deductible. Thanks for nothing!

Maggie S.

If I could do negative stars I would -10! As previously reviewed, this place is a joke. Staff, technician (if you can call him that?) are ridiculous. After 3 visits from the idiot who says - when he walks in ""I don't speak Spanish"" good grief who asked him for a second language?

Orders parts that he ""thinks"" are the problem, 10 days later replaces them and doesn't test the washing machine, just leaves but collects payment. The machine is still not working, they send out the same moron with 10 years experience (in legos maybe) and returns again to say he doesn't know what the repair issue is and will need to return with someone else for a second opinion.

Over 15 days have passed, so I call to see when they will be back, the claim is closed as repaired. The end, please call warranty company. I did ask to speak to a manager at AF services, let's see if ""Elvira"" calls back.....

Mike - go back to school, take diversity classes and be better prepared for good customer service or repairs - what a concept!

Lena E.

Customer service is great! Technician came on time, fixed my refrigerator, he explained to me and showed what he did. Thank you so much! I would recommend this company to all my family and friends!

Lana L.

Great service, I had problem with my dishwasher, I called them about 4:30pm and they sent technician next day. I was very impressed, he fixed right away my appliance, I thought it will take time to get parts but he installed it at the same time. Also they called me from the office and notified me that tech is coming so I was home and didn't miss my appointment. Thank you.

A C.

Worst company EVER. DO not use. Avoid at all costs. Better to have broken and inoperative appliances than to deal with the terrible staff, unreliable service, missed appointments, empty promises, and failed attempts to fix basic problems. DO NOT USE.

Ben N.

total liars, they showed up to work on my dishwasher under warranty, they did not fix the problem but filed for payment with warranty company saying the job was completed, and when i asked for copy of work order they hung up the phone on me.

Greg C.

Technician showed up earlier than expected was polite and in quick to assess. Did not have to wait all day for the service person to show

Sj M.

Technician arrives, they call me and tell me there is no parking can you supply parking, I told them that i am not home and my wife with our newborn is home but may not be convenient for her to come down right now but to have the technician look for a few more minutes until my wife can come and open the gate and he can park. She told me that they have a 5 min window. I advised her that this is the 2nd time they cancelled on us, 1st time they didnt even show, and there is parking he may just have to park a little further away, its LA after all, your not always going to be able to find parking right in front of every building. I called her back a few minutes later and told her my wife will come down and open the gate and to have the technician hang tight. She said ok. My wife came down with our newborn and he had left. I called to find out where he was and they said he had left, it was passed the 5 min wait time. What makes matters worse is this was 12:05pm, and the entire side of our street was empty because it was cleaning day and cleaning services were over at 12:00pm. All he had to do was not be lazy, read the signs on the street, and do his job. Apparently thats too much to ask from this company, they dont care at all about their customers.

Kelly H.

I wish I could give zero stars. This place has given me the absolute worst customer experience I have ever been a part of. This has been a issue for months now and they have been playing the we are only here to take a look game. The so called professional technician Mike was the worst I have experienced. He has visited the house a few times and has been Extremely Rude and Hostile not only to myself but my mother as well. I question his knowledge and professionalism as we recently had Sears come diagnose the problem and the told us something completely different than what the this guy had told us. It is sad that customer service has come down to this level but I promise I would not recommend using this companies service as you see how they treat their customers. And if you are using it through your insurance pick another place because this guy still hasn't submitted the claim to the insurance company. That type of service will not be tolerated!