Advent Heat Air, Plumbing & Electric

Tinker B.

Was sure our hot water tank was out because it was not heating, Technician even thought it had gone out or it was switch ,Tried to get us to buy a new hot water tank for 2 thousand or we could put a new switch for 770. He came out twice once to check it out ,next day to put it on come to find out we was only out of propane, We sure felt bad we had not checked it first, Guess our service man being a professional and all sure didn't know!!, charged us for parts, service calls. that was fine! But didn't feel 570.00 was fair for nothing what so ever wrong with it ! Thank God we didn't do the 2.000 for new tank.

Kathy W.

Paid to have a new Carrier heatpump heat and air system installed. it did not work properly. Advent came back twice and changed out the compresser, made numerous adjustments to different parts of the system and after over a month, we still have no air and only have heat on the emergency setting ad the fan still squalls. We were told 4 weeks ago that he system would be replaced. We are still waiting and waiting. Hard to believe there has not been a new system available in over a month. We will be contacting Carrier about the problem of availability. We should either have a new unit or a refund of $6,000.00+ that we paid for a system that does not work.

Shelly G.

I have used Advent in the past two times when repairing and replacing HVAC for my personal home and had great service. I called last week to inquire of a price for service and was told they would call back. I called again this week, and they responded the technician ""did not have time"" do to the job. I explained I told them last week this task did not need to be done until August, and I was shocked they would tell customers they do not have time for them, when this was going to be a scheduled time several weeks away. Guess I have to find a new place go do business with for me and my clients that I refer.

Sharon A.

I always call Advent. I'm a disabled Veteran and they are always Professional and polite. I have a disability but the technitions are very understanding and fast. I bought new heat. Air and hot water heater. Outstanding service. Prices are very reasonable compared 2 others I called.

Jimmy I.

Called them out because my A/C was blowing hot air. They arrived very quickly, evaluated my system and said it needed some freon added.

I did have an issue with the technician and felt like he was trying to pressure me into buying an expensive system when I didn't need one. He was very persistent having not even looked at my system. I didn't write a bad review on them at the time and instead decided to just not use this company again because there are many to choose from.

Two years later I mentioned this fact to someone and the owner of Advent heard I had had an issue and he contacted me directly to get the details. He was extremely concerned and explained that he did have a problem employee at the time who was now no longer with the company and he did everything in his power to ensure I was a happy customer. TWO YEARS later, the owner took my complaint personally and cared enough to do whatever it took to fix it.

I can say for a fact that the owner cares about his customers and his honesty and integrity cannot be impeached. He's an honest man who runs an honest business and he puts his customers' satisfaction even before company profits.

I know I can trust this company with my HVAC and plumbing needs. I am fully confident that Advent does great work at the fairest price possible and they put their customers first.

Margaret B.

Called to schedule. Was told the next appt was a week and a half away. Went ahead and booked for it...and they no-showed. No call. No nothing.

Lemon B.

Very very very bad customer service, they will fight with a frustrated customer who lost money because of their sloppy job. Will never use them in the future.

Tammi C.

My heater wouldn't come on in the morning per the programmed thermostat, so I woke up to a cold house. I called Advent and they came out and made an adjustment to my furnace valve. Lasted 3 days and the same thing happened. Called Advent and they had to replace the valve. Not how I wanted to spend my money, BUT it has worked ever since and I wake up to a warm house. I would recommend!

Stephen R.

Had them install brand new heat and air conditioner unit never did work wrong after having them out on 5 different times then when I called they acted mad at me cause I was upset about my unit not working.

Steven F.

Told them low on freon need a leak check. Unplugged unit said be back tomarrow in had to call next day. New tech came out said your low on freon. I had a jug of freon asked if he could use it he said call you back. Hung up with me asked my office manager for 49.00 and left. So no service, no solution, and no respect. Used them for years never again they getting to big to be trusted I guess