Advent Heat Air, Plumbing & Electric

Steven F.

Told them low on freon need a leak check. Unplugged unit said be back tomarrow in had to call next day. New tech came out said your low on freon. I had a jug of freon asked if he could use it he said call you back. Hung up with me asked my office manager for 49.00 and left. So no service, no solution, and no respect. Used them for years never again they getting to big to be trusted I guess

Kathleen A.

These guys are great! When our air conditioner broke, they came out the same day to assess, and had a new one in the next day. They are polite and efficient, and they cleaned up every speck of packing materials, etc. They also installed new furnace in attic. He found old one was just sitting on 2 two-by-fours on the studs. He took the time to build a sturdy platform and did not charge extra. We have used Advent in the past in our old house and now in the new one in Shawnee, OK. I am looking forward to using them every time we have a problem in the future!

Michael C.

Don't even bother. We have dealt with this company three times now, and won't try again. The first two were plumbing issues where they tried to sell us on redoing our piping instead of fixing the issue. The final straw was last night, we called for AC repair. The worker comes out, takes five minutes and tells us our coolant is empty, we must have a leak and probably just need to get a whole new system. We sent him on his way, called another company and found out our coolant was FULL and the issue was a burnt motor.

It could be one or two workers but at long as they work there, don't bother.

Dennis D.

I will never call this so called plumbing company again! Had a water line break under my house and the so called plumber crawled under the house and crawled right back out and said he couldn't do anything for me until I tore the floor out of my bathroom! Then he handed me a ticket for $127.00. He didn't fix anything!!! This company is a rip off and should be ran out of business!!!! By the way I called another plumber that crawled under the house and fixed the water line in less than an hour and charged $145.00 parts and labor.

D O.

When I moved to the Midwest City area, a coworker suggested I call Advent for a minor plumbing issue. After that initial experience, I later had Advent install a new heat and air system in our home. Then, I called them for a new hot water tank. I used Advent a few more times for various other plumbing fixes - with one home and again with another home after I moved. Each time, the technicians were courteous, fast, and respectful towards me and of my property. When I initially moved from the Midwest City area, I called around for a plumbing problem, but ended up going right back to Advent because I trusted the company. Advent has been professional, fast, and has continuously offered reasonable, competitive pricing. Honestly, reading these one-star reviews was shocking to me and completely inconsistent with my repeated experience with this company. Now, after 7 years in the Mid-Del area, I actually refer to Advent as ""my plumbers.""

Michelle L.

I've dealt with this company sever times over the past couple years. Every time had been a disappointment. They almost hold a monopoly in the Newalla area because they are a larger company and able to make quick calls. They are rude and money hungry.
Our first time dealing with them was for busted plumbing in the middle of a freeze. It took the guy 5 mins to fix it but it cost over $200. I learned to do simple plumbing myself just so I wouldn't go broke trying to get any help from them.
The second time was last summer '16. Our AC died on the hottest day in august. They came out, said they don't make the freon that our AC required anymore. Said it was illegal for them to even touch it and it needed to be replaced. They could do it that day but we needed to have check in hand by the end of the job. It was over 6k and they wanted to charge another financing fee of $300. We went through our bank to finance it.
Now to current day. Our brand new AC doesn't work. They told my husband that if we don't have thier money grubbing company come check it beginning of summer and beginning of winter, we void our warranty. It's $50 everytime they come out. We called them because our brand new AC quit working exactly a yr after install. It just blows hot air. Rude secretary wouldn't give a quote for anything or provide any insight. The technician said he fixed it, told my husband there was a tube that need to have air pushed though to clear out the dirt in the unit. It's a 1 yr old unit. It shouldn't just quit. They charged us the $50 and the AC still doesn't work. I bet if when we have to call them back, instead of being an honest company, they will try to charge us again to do nothing.
I've hated every experience with this company. Poor customer service skills and super over inflated prices. Don't use unless you have deep pockets and desperate needs.

Laura C.

Probably not the cheapest option I could've found for A/C repair, but on a hot day in August, I'm not looking for cheap. I'm looking for quick and dependable.

I found them on Angie's List, where they have a lot of very good reviews (they're one of the top 2 in Oklahoma City for HVAC). They answered the phone very quickly, said they would call back as soon as they knew when they could have someone out. Within 90 minutes they were directing one of their techs to our residence.

The tech worked very quickly to resolve our issue, and he was very polite and professional.

S L.

BEWARE!!! This company is a ripoff. We paid $695.00 for what amounted to two hours of work and parts that retail for $74.00. They don't itemize, apparently because they want to keep their exaggerated profit margins hidden. On BBB site, this business claims they follow a national fee schedule and then commented about all their business related costs. We had service on a Friday afternoon, but the business' response to poor review said it was a Saturday (maybe to justify the exaggerated fee by hinting it was a weekend call?). Anyhow, the business does not pay income taxes on their costs since they write costs off to determine net income. But for all of us working folks who are employees, we DO pay income taxes on gross (and not net). Just a word to the wise...I won't deal with this business again.

Doreen R.

over priced rip offs. 350 dollars to find gas leak that took him four minutes to find. 600 dollars more to fix leak. 15 minutes. 950 dollars for 25 minutes work, wow wish I made that much. not up front with their pricing. free estimates are not free, unless you call fifty dollars free. turned off gas valve under house even though the gas was completely turned off. was told gas company would turn valve back on even though something they should have turned back on. called gas company they said no the company that fixed the gas leak should have turned it back on it is not the gas company's responsibility. called company back told yes should have turned valve back on. they offered to send someone out to do what should have already been done. they were nice enough to only charge another fifty dollars. shoddy work, overpriced, do not do what they say they will and charge you more even to do something they should have done to begin with. do not use this company unless you like being ripped off.

David K.

I was charged $195.00 for nothing. The tech man did not even look for the main water line to see if it was frozen.He wasted one and half hour heating up the plumbing closet in the garage. Only then did he see the main water line a foot behind him. It went to the attic so he stopped and said it had to be frozen in the attic. He did not go up there. He charged me saying nothing he could do. I found the main line in the attic well insulated heavily and followed down through the ceiling and down the inside wall of the garage where it goes through the cement floor and out side. That pipe is encased in heavy weather resistant material and could not have froze up. The attic was no colder then the garage itself and the liquid in the garage had not frozen. I feel Advent were not at all professional and did not know his job as a professional. I got nothing for the waist of money paid. Had I checked their rating first,I would not have called them and will never use them again. I will not recommend to any one ever. The tech even walked off with my property when he had to of known he only got one out of his truck as that was all he had I assume. At least after three days of calling I got it back. Lessen learned. Check ratings first.This is a rip off company and lack professionalism and common courtesy and very over priced at 125 per hour.