Advantage Sewer & Drain

Brittany A S.

I used this company to do some extensive work 3yrs ago. They were fairly priced and got the job done. So it wasn't a question of who I was going to call again for my recent problem.

I had a leak in my upstairs bathroom shower. After cutting into the downstairs bathroom shower ceiling to diagnose the problem it was deduced my tub backflow was the source of the leak. 2hrs,1 new part and $352 later I thought my problem was fixed. It wasn't,I called back immediately and spoke to the receptionist who then had me speak to the owner who seemed annoyed he was even speaking to me. He instructed me to caulk around the fixtures and the tub. There was already caulk there but it was aged a bit and could probably stand to be redone. I was then put on their books for a week out.

They came back out,this time with a camera that they stuck up through the hole in the downstairs bathroom ceiling and said with full confidence ""the leak is coming from the fixtures, they need to be caulked"" They left,I caulked and thought this will fix it. Nope. There's still a leak.

At this point I've lost all confidence in this company and called another plumbing company for a 2nd opinion. They found the problem and fixed it same day. No guessing games. Advantage misdiagnosed my leak not once but twice and put me in the hole for $352 for a problem they didn't fix. In my opinion, it should not take many visits to diagnose a leak. The guys are personable guys and I'm sorry to leave this review but this is unacceptable and boarders on predatory sales tactics.

Also,ask how much everything is going to be before you agree to work. This was negligent on my part but it should also be common practice for any business to be transparent about what they're going to charge you for the work on their own accord before they start and that was not the case in this instance. It goes without saying I won't be using this company again and won't be recommending them in the future.

Luke J.

Great job by Advantage on my sewer line repair. I had a plumbing issue and received a pricey quote from one of the chain rooter companies, whom I didn't trust from the start due to their sales tactics. I called Advantage, where the owner answered the phone and was generous with his time talking through my potential issues. Josh came out and confirmed that I needed the work, but quoted and completed the job for 40% less than the other quote. These guys were nothing but straight shooters throughout the process. The professionalism, good communication, and cleanup of the work site was beyond my expectations. I've not not been lucky enough to receive such good service in any other type of home maintenance, so I had to get on here and say so.

Olyve O.

Good experience! My kitchen sink was backed up and needed to be snaked. And since I needed that done I figured I'd have a new faucet & disposal installed. I called a few plumbers based on Yelp reviews, Advantage was actually referred to me by another plumber that I had called that doesn't also do install of new faucet/disposal. I called, Sean answered and got me on the schedule for the same day. Josh was the tech that came out, he was very friendly & efficient. He was done in about 2 hours and left a clean work space. I think their labor rate is very fair and Josh also gave me some tips that I didn't know about my dishwasher which was not part of his tasks. Nice guy! He seemed to really like his job and the company he works for. I'll call Advantage again when I have jobs come up & I'll refer them as well.

Al S.

I suspected a leaking septic pipe coming out of the house to the septic system. I dug down to the pipe where I thought the leak was and found a crack in the pipe. Called Advantage for an estimate. He said they charge $120/hr. and would charge an additional travel fee of $35 because I am outside of town (Peyton). Told him I would send him pictures of what I had found and asked him for an estimate and time when they could do the work. He sent back a text with ""$500 w/material Friday"". On Thursday I asked what time they would arrive on Friday and was told 9:00 am. Repair person arrived at 10:30 and completed the repair at 11:25. The hole I dug was not filled back in so I figured not a big deal it will save me some money for the repair if I do it myself. I was handed a bill for $500. When I questioned that it only took an hour, the gentlemen who I had originally spoken to said the $500 was his quote for the work, not an estimate. I have to say the repair person did a good job and then even filled in the hole since he overheard the conversation and felt it was the least he could do to correct the situation. Please be sure you get clarification on estimate vs. quote. Not a company I plan to work with again.

Erik N.

I called Advantage to fix a leaking drain. They said they would come out and do the work for $99 an hour, I think. Plus materials.

They sent me an invoice for 1 at $250, which seemed like a flat rate, which is how plumbers prefer to get paid because it is effectively a higher bill rate.

I called to clarify the bill and Sean called me back after about a week. He seemed peeved from the start that he had to talk to me. I asked about the time and materials vs the flat fee and he said, ""Oh well it took 2 hours and the pipe was $50."" Which may be true but seemed very convenient. I told him the tenant said they were only there for 20 minutes. He raised his voice and said they must have gone to the store to get piping, which was true. He then raised his voice more and said ""You told me you would pay and you better."" I said, ""Let's dial it down, Sean, you sent me a bill with incorrect details and I am sorting it out."" He said, ""You better pay and that's it. Give me your credit card right now."" I was driving in the snow and hung up on him. I paid the bill when I got home.

Sean, if you would be more careful with your paperwork, then none of this would have happened. Yell that at yourself or your staff instead of losing your cool with customers.

I own 3 homes in the area and I need a new water heater. I called another plumber. You should too.

Paul W.

We were given advantages number from a property manager to come and fix a running toilet. We called to have someone come install a parts we bought from Lowe's. The technician came and did a rush job in about 20 minutes and did not test to make sure it was good to go. After the tech left our toilet was still having issues so we called the tech back no later than 10 minutes after he left. He said he couldn't come back as he had to pick up his soon, ok. He said he would call us back the next day to come back and fix it---never happened! We placed a stop payment on the check until he returned to fix the problem. Never came back nor had the courtesy to call us back and schedule another time. We called the main shop and they were no help whatsoever. This is been weeks with no call back from the shop. The toilet still runs and was leaking at the handle causing leakage on the floor which in turn caused two water bubbles in my kitchen wall. Now I have damage inside my wall and more than likely the 4x4 or 4x2s behind the wall! SAVE YOUR TIME and MONEY! Call a plumbing company who will take ownership of their work and take care of the issue they first sought out to fix

Vic R.

We had a sewage drain emergency, called countless businesses plus Angie's List. Most did not answer their phone, three who I was able to speak with were either vague or unavailable.

Sean at Advantage, worked us into his schedule same day, arrived exactly at the time promised, and went to work. Issue solved, plus was able to get him to schedule another repair within a few days that we had been unable to get repaired for 6 months.

Polite, obviously highly competent, respectful of your home and professional in every sense. we won't be calling anyone else except for Advantage in the future.

Kimba K.

So Aadvantage is great. I had to open the door for Alec and leave him here since I had to get back to work, but I felt completely at ease. He was careful of the carpets, showed up on time, finished cleaning and scoping out my sewer line promptly, plus a couple of minor repairs. I couldn't even tell he had pulled my toilet to get to the sewer, he had his own drop cloth. He even ran water before he left the house to vent the lines of trapped air.

The other big bonus: I had a home inspector (see my review of Brick and Mortar Home inspection) call out that my pressure regulator - they reported the incoming line was blown, measuring 100psi and needed to be replaced. Alec checked the system and discovered they had measured upstream from the pressure regulator. He said it's fine, no replacement needed, measuring at 50psi, so they are honest! Saved me $250-$300.

Hire these guys, they schedule promptly and and answer the phone on weekends! You won't get cheated if you use Aadvantage Sewer and Drain.

Bruce P.

When our main line backed up today, they were here in a couple of hours. Did a great clearing the line. Prices were more than competitive and fair. Couldn't ask for more.

Morgan N.

Very honest and incredibly kind. We got terrible service from Rooter Town and got a second opinion from Advantage and they treated us with nothing but respect. We will be using them for anything from here on out.