Advantage Heating & Cooling

Sheila K.

In the 16 years we have had our home, Advantage has provided several services calls. They have done a great job at resolving the any problems. Jeff is particularly knowledgeable and able troubleshoot various situations and get things running. Advantage is always very responsive and provides great customer service. I highly recommend them.

Matt P.

I gave it one extra star for this company because I thought the installation was great. What I am giving a low rating is the customer service. I just got off the phone to get a ""preventative maintenance"" scheduled on my AC unit that I had them install. $170 for this to get set up, the person on the phone was extremely rude! I am not familiar with having AC units installed and I feel like they are there to nickel and dime the customers for this to get scheduled. I will try and go to another company to get a better quote to get this scheduled just because of the poor customer service.

Christy M.

From start to finish this was a great experience. Everyone I spoke to from the office staff to the technicians were friendly and professional. They answered all my questions (no matter how trivial) and the process was painless. They prepped the area, did the install and cleaned up after. They provided me a brief demo of the new equipment and were on their way. I'd recommend Advantage to anyone that that needs HVAC work done.

Christina C.

Pleased with the service that we received. Justin was friendly & very professional & fixed the issue we were having with our AC.

Would highly recommend this company.

Diane M.

We had a new heat pump installed and every employee from the phone scheduler to the installers were great to work with. We received 3 quotes and within a week of choosing which option, it was installed. Very knowledgeable, explained what they were doing and why and lessons in how to use new equipment! Advantage Heating and Cooling is our go to company going forward! Great job!
Diane M.

Rafael G.

I spoke with Sam twice and she is very cold and not customer oriented. I tell her that her company name is in the air-conditioning system of the house I just bought. That they inspected the system last year and for a few consecutive years, that the previous owner had a maintenance service agreement with them.

She told me that there was nothing under my name and then silence, I explain again that I just bought the house that there would not be anything under my name to please try under the address.

She said ""I could do that"" and told me the name of the previous owner, said that they had cancelled the service agreement.

I knew that because they would not be paying it for me and I when I moved this fell through the cracks.

So I really wanted to start a service agreement, have my AC checked, and possibly buy a new one since the existing one is old.

I hesitate to ever speak negative about anybody and I am a kind person, but her lack of phone skills, lack of empathy, and lack of desire to provide good customer service spoke volumes of what to expect if I engaged with them.

I will find somebody that cares and has some class....I am a good paying customer with great credit...deserve better.

Raphael G.

Chad P.

Everyone I spoke with from Advantage was very friendly and professional. They were able to adjust my appointment and they still showed up right on time.

Jeff was able to narrow down my issue to a specific wire and correct it. he also explained what he was doing at each step, which I appreciate since I have a basic grasp on our HVAC system and like understanding what went wrong.

I appreciate Advantage service at every level and will contact them again when in need of HVAC repair. I should also note that I previously used another big Vancouver company (whom I won't name, but it starts with an ""E"") and they missed a fairly large issue which I personally was able to diagnose and correct (fan on system never turned off, needed a new relay switch which you could see easily when looking at the old one), so I have seen both experienced professionals who know their job (Jeff) and the other guys who could not figure out an issue that even I found later with my limited experience.

Thanks Advantage!

Joe H.

3/19/2018 Justin was on time , and thorough in the performance of the service , clean , inspection , and test procedures of our HVAC unit .He also wrote a detailed report to give to our real estate buyer. Great Job ! Posted by , Joe H

Scott B.

Advantage Heating and Cooling has been servicing our home furnace and air conditioner for 25-years. The service is exceptional ... we've never had a bad experience! Jeff is a highly qualified technician who is the best!!! We would highly recommend Advantage for all your home heating and cooling needs. Advantage and Jeff in particular always deliver high quality service at a fair price.
Scott B

Tammy O.

This is an awful company that is rude and very stupid people work there. Jeff the technician had no idea what he was doing and told us they wouldn't work on it because it was old, he just wanted to sell us a new gas furnace. He did nothing but offend my husband and charged $114 !! Please go to any company other than Advantage Heating and Oil!!!