Advanced Sewer & Drain Cleaning

Brian P.

I had a backed up main sewer line. I called Advanced to come snake it clear for me. They sent a guy out who said he couldn't find the clean out and didn't have his metal detector. He augered the toilet and left. Obviously it backed up again. They came back out and a different guy tried to snake the line from the bathroom sink with a skinny snake. It obviously didn't do anything against the problem. I showed him where the clean out was in the basement and he said it was inaccessible. So I had two visits costing $400 and nothing had been done and the house was still all backed up! I called T-Mark and they came over. I showed the plumber the clean out that Advanced claimed was inaccessible. He looked at me funny. He brought in his heavy duty sewer snake and had the job done in fifteen minutes! No problems after that!
Advanced charged me twice and left me with backed up drains and toilets...and $400 lighter. Be careful, call someone who cares and doesn't leave you in the same condition they came into.

Dot K.

Our drain backed up in our laundry tubs, so I called Advanced for help. Shawn came over the next day and snaked our drain all the way to the sewer. Shawn did an excellent job of cleaning our drain. He was very professional and polite.

Bill B.

We recently used Advanced to install some new fixtures we got as part of a bathroom renovation. The owner, Tony, came out and had the items installed in a couple of hours, which seemed long for a spout, shower cartridge and handle, and shower head. This was when things started to go downhill. Tony immediately started taking photos of the parts and bathroom ""so we know scratches were there before he started"". He did whatever he did, then said we were all set. Tony had asked in the past about some brass and copper guard rails we had and that he was interested in them. He took off half the cost, 100 dollars, and took the metals as trade for the rest. It was *a lot* of metal. A few hundreds dollars worth at least, and the job's total was only 208 dollars. Even if he scrapped the stuff and didn't end up using it, he made out.

All was fine, then later in the afternoon I set out to take a shower. The water was scalding hot, and wouldn't cool regardless of how cold I tried to make it. No problem I thought, maybe he just forgot to turn the cold water back on. I checked the shut off valves, but they were both on. Ok, that's odd. I turned off the hot valve completely and turned on the water, no cold at all. In fact, no water came out whatsoever. We called the main Advanced phone number and left a message.

Tony showed up a few minutes later, rang the doorbell and pounded on the door. I answered, he barged through and went right up stairs. He asked ""you didn't touch that handle did you?"" The handle was the temperature control handle and of course I did, it's how showers work, you find a temperature you like. Tony started to check things over, obviously furious that I tried to use the shower as intended. He turned it on and off a couple of times, and it seemed to work. Then the same thing started happening. No cold water again. Then he tells us that the shower is controlled by pressure, and starts to look for other faucets or water that may be running, which he insists is the case. This was not the case, the shower valve we purchased was thermostatic. This works on temperature, NOT pressure. I figure he's the expert, he should know and we take his word for it. Out of nowhere, the cold starts running. No other water in the house is on, nothing is being used at all. Tony came back in and played around a little, and couldn't get it to work. At this point he declares that he's not responsible for customer parts, gets up and says ""I have to go, my dogs are in the car."" I am not exaggerating, he threw his hands in the air and walked out.

During the install, Tony said ""I've never seen this type of valve, but they can only go in one way."" He put the valve in, and I assume he knows what he's doing, but there's no cold water. After he left us without a working shower, I read through the manual and find out that this is not the case, and that there is a clearly designated UP marker on the shower cartridge. I had to undo most of Tony's work, read the manual for the items we purchased, reassemble and adjust the thermostatic valve, and now every single thing works properly. We have a fully functional shower and bath, the thermostatic valve works beautifully, and has been since about 15 minutes after Tony left and I had to fix it myself.

Not a single thing was defective; he just didn't know how to do the job, and didn't bother to try to read the manual and figure it out. As the business owner, Tony should be embarrassed about this entire situation. He took and kept our money, and left us high and dry with a job that he made worse and it was solely his fault for doing it incorrectly.

Richard D.

Had a back-up on the basement. Called Advanced on a neighbor's recommendation. They were able to come the next day. Cleared the pipe down to the sewer in about an hour, and good drainage since. Highly recommended.

Cheme G.

My apt kitchen sink drain was clogged. I called Advanced Sewer to schedule a service this morning. I was able to get an appointment this afternoon. Two plumbers showed up, apparently one is an apprentice. It took the plumber one glance and told me that the drain pipe was leaking, and we must fix the leak first, before unclogging. Then they went back to the truck and wrote me an estimate of ~$433 plus tax to fix the leaking pipe, then unclog the drain. I was surprised about the cost, but willing to pay and get the job done today. Then I was told that we have to wait next wed, one week from today for them to come back for do the job. I called the office and ask if they can help to get it sooner, the office told me if we want the job done, we have to wait and pay to get it done ""properly"", or they won't do the job.

With the clogged kitchen drain and leaking pipe, we simply can't wait for a week. I call another professional plumber. He came out ~5pm, cut off the leaking drain pipe, installed rubber boot to connect the drain pipe and a new pipe, installed a new T trap, cleaned the plugged drain connection. The whole job took about 1 hour. Kitchen is back in service.

I am disappointed with Advanced Sewer today, and would like to share my experience with everyone.

Michelle

Chip N.

Main sewer had built up roots causing blockage. Advanced provided a quote on the phone, no hassle to set up an appointment or charge to quote. Tony came out the same day, and the office called to let me know he was on his way. He had the line cleared in less than an hour. Very nice, very professional, no sales pressure. Just the job needed and a thank you. Highly recommend.

Carol W.

We are very pleased with this company. Tony cleared out our slow running shower drain and bathroom sink. He is also a master plumber and we really like the new kitchen faucet he recommended. He did a great job installing our new kitchen sink and the faucet.

Leigh M.

Poor costumer service, no follow through and no communication! Frustrating scheduling. Only saving grace is good plumbers...when they show up!

Charlie C.

Response time is very quick and service is amazing. Technician was very knowledgeable and friendly. Highly recommend if you have any plumbing needs.

Mercedes C.

These guys are great! I use them for all of my sewer and drain needs! They have fixed a clogged down spout and two drains in my
house. They are affordable and super nice. They also try and troubleshoot over the phone with you. I recommend them to everyone who asks!