Advanced Plumbing Technology

Todd T.

This is a difficult review to write as I had a positive experience with the actual crew who did the work and am happy with the work they did. I hired APT to redo my cast iron drain pipes. When APT initially quoted my job I had asked about the route they would be following with the pipes. Other plumbers had suggested following the same route the current system did and simply removing the old and replacing with new PVC. They also suggested going through the drywall in two places as opposed to tearing up the Slab in every room. When I asked APT about this the salesman let me know that would not be possible, however their price was good for what seemed to be a more difficult pathing and a neighbor had used them so I ended up choosing them. It took 3 months for my job to begin, after being given a verbal promise that the job would begin within 45 days. I was more than understanding as I live in the City of Orlando and understand that sometimes things are not in the control of the company. When the job did finally begin I was told it would take 4 guys 4 days to complete the job. Their crew (the only repipe crew they employ as they normally deal in pipe lining) was fantastic. Very professional and honest workers. They let me know upon looking over the job to be done that they recommended following the path of the original pipes and going through two of the walls (same as others had suggested.) and also let me know the kitchen pipes were already new and the pip leading to the road (about 75 linear feet of pipe) while clay was still in good condition and didn't need replacing. They began the job Tuesday September 3rd and finished Friday September 6th. It took 4 of them day one, 3 of them day 2 and 1 Guy on both days 3 and 4 with a second guy helping after the concrete inspection on that fourth day. Final inspection was originally scheduled for Friday September 13th however they sent me the final invoice requesting full completion of payment on the 9th. I let Kat know over the phone that I would be more comfortable finalizing payment once the final inspection was passed to which to acted as if that was an u common practice. I've worked in roofing and currently work for a general contractor... it is standard practice to send final invoicing after permits are closed and inspections are finalized. They took $3900 off which I was happy about and I asked for an itemization of the change order, stating I wasn't asking for their costs or profit margins just simply a breakdown of the completed work in comparison to the original quote for my personal records. They let me know I should have it in a day or two. They hadn't closed out the engineering report for my job so the final inspection ended up being pushed back to Friday September 20th. During the time in between they proceeded to send me the final invoice 2 more times still having not sent me the requested itemization for my home records. The final was completed on the 20th and I called them to ask if I could receive the promised itemization. They told me they would get with Tony Diana their Director of Customer Service to have that sent over. Instead on Tuesday September 24th I received a threatening email stating that my """"request for additional credit to my account"""" was being denied and that they would begin the process of placing a lien on my house if payment was not made by 4pm today. I never requested any credit let alone and additional one. I've already made the final payment however his email was unprofessional, antagonistic, and frankly disgusting. I never asked for any """"additional credit"""" or discount I simply asked for a receipt for the service I was paying for which took him 2 weeks to get to me and was sent with that threat. His threat insinuates that they had been waiting for my payment when this email was sent less than 2 business days after the final inspection was completed and I still hadn't heard back from them. I didn't question the integrity of the company until I received such a visceral response upon simply asking for a receipt. I would not recommend working with these con artists. The plumbers are great but the company is obviously trying to scam its customers, if they are so defensive about me simply asking for a receipt. Use at your own risk but do not expect transparency from this company.

Paula B.

This is an amazing company with amazing employees. From the time the advance man came to our house to the finish time APT kept us informed as to when the job would be done. There was a 2 1/2 month wait because of their backlog but APT called us bi-weekly to let us know where we were as far as getting the work done. They actually called 2 weeks early to see if they could come and start the work. They showed up at our house at 7:30 am and started the job (lining our drainpipes under the house) they put plastic on all the floors to help keep them clean. They worked 10 hours the first day, 12 hours the second day, and 4 hours the third day. The crew was excellent, the team leader """"Emanual"""" told us every move they had to do the finish the job properly. There were a few problems that they fixed, and so far they did not add to the estimate. I have nothing bad to say about this company and its employees. I highly recommend this company.

Chika O.

I started having some pluming issues in 2018 - Slow shower water pressure, slow draining drains in both baths, kitchen drain backing up, etc... When I contacted my Homeowner's insurance company and notified them about the plumbing issues, we spend five years debating on who should pay for the plumbing repair (so five years of iffy water pressure and slow drains). Fortunately, I ran across Advanced Plumbing Technology (APT). I contacted APT in December, and they immediately came to inspect the problem and gave me a quote. GREAT customer service in December. During the inspection, they let me know for this type of work, they would be booked until July - but they would keep me on the list if they had any cancellations. To my surprise, around April 15, they notified me that they had a cancelation, and their team would be available the following week. They came to re-inspected my plumbing on Wednesday (April 19th), by Thursday, Geo and his team started working diligently. By Friday evening, they were finished with the entire job - Two bathrooms, kitchen and utility room all re-piped. Both bathrooms are working great, no more trickling showers, my kitchen sink drains great, no slow drains anywhere! . I now have great plumbing everywhere! I must say that APT did a tremendous job in repairing the plumbing in my house. I am elated at the efforts of their team had to finish this project in such a short time and their re-piping and plumbing knowledge. Again, Geo and his crew did a marvelous job in repairing the plumbing. I can only give kudos to those gentlemen and their supervisor. If I ever run across anyone needing plumbing service, I will be more than happy to recommend APT. Sincerely A.E. Davis