Advanced Plumbing & Heating

Anand R.

I would give negative stars if I could. They did the plumbing for new lennar home.

During moving, the garage flooded because the drain was clogged. Blake came over and fixed it by getting into the crawl space - I let this go...

3 months later, the PEX tube leaked upstairs needing significant water damage down stairs. Lennar fixed the issue but the root cause was bad workmanship of a connector in the water pipe. It failed water pressure test during diagnosis but not sure how it passed 3 months before with flying colors.

Now 2.5 years later, the bathtub drain is not connected to anything. Water drains into crawlspace (sameone that was checked for the first issue). I could not believe things could be this bad. Lennar is sending a different plumbing team this time.

So there you go. I wanted to post this to caution you about all the great reviews before.... Not sure about authenticity of reviews anymore.

Kat S.

Called these guys because they had installed our water heater when the house was built. Had some error codes so I wanted servicing. NEVER called back! I went with another plumber. Will not call these guys again.

Izzie L.

This week I saw one of their vans and the driver almost caused a serious accident in Snohomish. If they're reckless with their own life and property, how reckless will they be with you and your property? Looking at past reviews, this has been a problem for the company for years now. I wouldn't trust them anywhere near my home.

Chenguang W.

Two no-shows in two weeks. Scheduled a Friday appointment but plumber arrived on Thursday. A truly bizarre and mind-blowing experience that you cannot find anywhere else. If you cannot avoid using them, I would suggest contacting the customer service early in the morning on the day they are supposed to show up. It is a miracle that they could still get contracts with warranty companies.

Ariel B.

Unfortunately their service has been pretty awful every time I've needed to use them. They plumbed my whole house which was a new construction build. Normally the construction company uses a different company, but that company wasn't able to get to every house and mine was one of the houses that Advanced had to come in and do. I've had several issues so far since moving in the house at the end of last year and it makes sense why their rating is so poor on Yelp now.

When we first moved in, we had no hot water. After a bunch of people stopped by... plumbers, hot water heater people, electricians, etc., the issue was eventually discovered to be the hot/cold water mixers set incorrectly. Once that was reset, we finally had hot water. Moving into a brand new house, only to have cold showers, is no fun. We wound up having to find a shower anywhere else like work or the gym because of this.

Later on there was a leak in the garage. I called them to come fix it, but I got the runaround with one person after another. After calling 3-4 people, eventually I called another plumber who came quickly to fix the growing leak in my garage. When fixing the plumbing, he commented on the shoddy plumbing job that was done out of the gate and changed things to make things better.

Now that we're getting into summer, I went up to go turn on the water spigot on the second floor balcony, but no water. Turns out they forgot to connect those pipes which now involves ripping holes in my ceiling and walls to access. Great... I scheduled an appointment for them to come fix it, and they no showed, with no calls or contact or anything. At this point I'm just going to call another plumber who will actually do this right.

I understand now why the Yelp reviews are so poor. There's lots of other plumbing companies available and I'd definitely recommend calling someone else instead of Advanced Plumbing.

Clorae B.

How is company still in business? This driver tonight was cutting people off, slamming his breaks, and riding people. This driver on 9 leaving Snohomish around 7:30 is going to cause a serious accident and the company is going to get sued. If their drivers are this horrible, I can only imagine the half hearted service they provide. Wasn't surprised when I looked up their phone number and saw 7 - one star review. Not a single rating higher.

Robert S.

I haven't actually used this company services but the driver in van number 81 is an idiot. Speeding, riding peoples butts, using the carpool lane with only one guy in the van, it's a very bad look for the company.

Valentin L.

Me and my son got a job working for Advanced Plumbing/ RIPPOFFS I worked 18 hours and my son worked 3 hours From December of last year and they refused to pay us, and we still havent gotten paid. I spoke with the head of HR at least 10 times she said she will send a check certefied mail it never happened. The worst company ever. Terrible company I dont know how people give them business.

A. Pierre B.

Called to make an appointment and a date was set. I told Advanced Plumbing I needed a new hose for my kitchen sink. Advanced Plumbing called me back the next day telling me I had to buy the whole faucet. It would cost $250.00. I told Advanced Plumbing, it was only hose I needed and cancelled their services. I went on line (should have done to begin with) and Moen had hose in stock. Total cost to me was $35. A far codt from the ridiculous price quoted to me of 250.
I wish I cost give the a lower score.

John W.

I am a homeowner whose Nortiz tankless unit was installed by Advanced Plumbing and Heating in 2016. The unit has given us trouble from day one, and we finally figured out why: based on an extensive discussion with the manufacturer including an exchange of photos, the manufacturer confirmed that the unit was installed incorrectly and has created a safety hazard.

Advanced has been extremely difficult to work with on this repair, despite having visited our home twice in the past 12 months and assuring us that the problem was solved. Advanced's customer is the builder and not the homeowner; they have no incentive to keep you happy or do the right thing.

By the way, don't try reaching them on weekends for emergency service. Their voice mail is not even set up and they do not operate an after hours line! This tells you everything about whether they stand behind their work.