Advanced Plumbing, Heating and Air Conditioning

Armin D.

Our AC unit broke and was inspected in early June. It is now mid-July and the technician still has not provided the warranty company with a complete report on what type of combo unit to order. How hard can that be?

Maria L.

My tenant had no air conditioning for a month until my crappy property management (Mark Andersen) got their damn act together and followed up with the piece of crap air conditioning company (Advance Plumbing Heating and Air Conditioning Inc. ) who had come out to do an estimate to fix it. Do yourself a favor steer clear from these two. When Tami finally called me to authorize the work on my new central air conditioning unit she wanted a quick response because they'd already sat on their butts for a month during the hottest August I can remember. She wanted me to authorize a replacement of the duct work, addition of dampers and a attic fan for a unit that was not cooling at all. The cost $2,974.91 plus a very cheap $495.52 for the said attic fan. ON A FOUR YEAR OLD unit. I said no! The unit is new and should be under warranty (mind you they only preauthorized the cost because it was so much, if not they'd have gone ahead and had the work done. I called the Tenant after Tami was so rude not to return my call, first question I had for him was when was the last time you changed the filter? He said hummm whhhaat filter? I said well obviously the air filter to the air conditioning unit. Yeah the management company that rented them the house NEVER informed them that hey had to change the filter. So two and a half years later the filter is so clogged up that zero air was going up the air intake to the unit! This cause the unit to heat to approximately 600 degrees which blew the intake metal hose to install the Freon into the unit so the unit was run on zero Freon. But this idiotic Advanced Plumbing Heating and Air Conditioning Inc. didn't bother to ask about the air filter, they didn't bother to check the air filter, they didn't bother to check the compressor for Freon on a unit that was not cooling, no they wanted to make a whopper of a sale of duct work, dampers and attic fan. I even wonder how much of a kickback Mark Andersen was going to get from this deal as immediately upon telling them I would take care of this and leaving a message with Lauren that the wait time my tenant had had to wait was not acceptable. They decided that we had different ideas of what they should be doing for me and terminated my contract! Thank heavens for small favors in all the replacement of the pipe, labor and Freon cost $795.00 and the unit is back to working perfectly. And I did spend the $3,470.48 on a unit that is only four years old! I can't help but think if these people had gotten away with this senseless repair I'd be out that money and more because the unit would still not be working. Please do your due diligence, go elsewhere these people are horrendous!

Jeff D.

These guys are the real thing. From Lupe to Craig they are wonderful, professional and get it done.
With the heat of summer and my A/C deciding to stop working, I was beside myself, and very hot. I called and Lupe was on it. Craig, the owner, called me right back, asked me a couple of questions and was out cool me down right away. This ended up being a tricky repair. But with Craig's years of experience and fortitude, he nailed it. Prices were fair and the experience was way beyond what I expected.
Thank you everyone at Advanced for making my day cooler and summer better

Cyndi T.

During our recent amheatwave, my air conditioner needed immediate service. I contacted Advanced Air Conditioning and Heating. Craig responded in a very timely manner and immediately corrected my problem. Even though it was 98 degrees in Diamond Bar, Craig remained courteous and professional. Because of Craig's expertise, I will continue to rely on this company's service. I have been a loyal customer since 2008 and will contact Advanced Air Conditioning and Heating for all my A/C and PLUMBING needs.

Victor D.

It has been two days since they came out. They came out on Thursday. Diagnosis was that compressor is likely bad but need to check with their tech support. I called them for an update yesterday they stated they would call me back and they didn't. I called today and spoke to Craig he said they needed to trouble shoot some more and there is a 90% chance they will be back out on Tuesday. Not a great experience with this company so far. Why can't an experienced technician get out here and trouble shoot, call tech support if needed, find the problem even if it means be here 2 hours, and correctly diagnose and we move on to ordering parts. Looks like we are in with this for weeks hope it's not more than one month. I will update this review as we go.

Lillian C.

We had request the service on July 8 and the inspector come on July 14. After checking, he said he will make the report on July 16 to our warranty company. It's been almost a month and I was calling everyday to follow up the status, but as today July 27, they warranty company said they did not receive any repair require report from the inspector at this company. Therefore the air condition is still broken for almost a month without repairing by Advanced Plumbing, Heating and Air Conditioning.

Philippe D.

Advanced Plumbing, Heating and Air Conditioning fixed my AC and worked with my home warranty to get the repairs covered. Thank you!

Vipul S.

We used Advanced Air Conditioning & Heating when we had our A/C go out. We got them through our home warranty and were extremely happy with their quick response, knowledge & customer service. The HVAC repairman walked us through the issue and the required maintenance (filter replacement, etc) to run the AC optimally. Good experience all the way around.

Bill M.

I have used Craig over the years for all of my a/c needs. He always responds promptly, does a great job, and charges a fair price. My /c went out last night. I called Craig, he came out today in the 95 degree heat and fixed the problem. Now the house is cool & comfortable again. Thanks, Craig, you are the best!

Denise W.

I highly recommend Advanced Air Conditioning & Heating. We are signed up through Fidelity for our home warranty. On Saturday, August 15th our air conditioning unit was not working and it was 100 degrees outside; Corona weather! Fidelity provided me with Advanced information but before I had the opportunity to call them, Lupe called me first and was extremely nice, professional, and acted with a sense of urgency. She explained Craig would be out the following day between 9am-11am Sunday, August 16th. As promised, Craig arrived and fixed our problem and we were up and running! Two thumbs up, Craig! He also provided excellent maintenance advice, which we are going to follow. Craig is friendly, extremely knowledgeable, trustworthy, and efficient. I highly recommend this company. Thank you for your prompt assistance!