Advanced Plumbing Concepts

Nitzia S.

I had a traumatic experience with Mark Mikula from Advanced Plumbing after he was sent to my home by my neighborhood association's residential manager to address issues with odd noises coming from my pipes, toilet, and walls. Despite trying initial suggestions from the manager, the sounds worsened, and a certified plumber was called in. Mark arrived with an assistant, assessed the situation, and performed a repair on my toilet. Afterward, he informed me of the total charge for his services, expecting immediate payment in cash or by card.

I calmly explained that my unit is owned by a family trust responsible for maintenance payments, and all previous services (heating, cooling, plumbing, pest control) had followed a standard procedure where I received an invoice post-service, which I then forwarded to the responsible party for payment. I clarified that I had not agreed to any specific payment policies with Mark beforehand and requested an invoice so I could expedite payment. I also attempted to contact the residential manager and the trust manager for assistance, but neither answered their phone.

I did not challenge the fee or refuse payment, and when Mark created an invoice on his phone, I quickly forwarded it to the designated payor. However, things escalated when Mark, seemingly expecting immediate payment, began raising his voice and threatening to get ""loud with me."" When I stood my ground, he became more aggressive, stomping around, entering my bedroom without consent, and removing the part he'd just replaced. This behavior triggered me, and I demanded he leave. Mark refused, saying he would not leave without payment or the parts. I had to scream for help and pretend to call the police to get him to leave. As he exited, he yelled insults, including calling me ""trailer trash."" He and his assistant continued to heckle me as they left.

Mark's behavior was disrespectful, invasive, and unprofessional. He escalated the situation instead of cooperating, and then later claimed that I was the aggressor in a video he allegedly recorded of me. If he genuinely felt scammed, there were proper legal channels to address that, but instead, he chose to make threats and disrupt my home.

Mark is still demanding payment for work that he reversed by removing the part he installed. He initially refused to accept payment at a later date but is now requesting the bill be paid. Given his unprofessional conduct and the fact that the work was undone, I will not be paying him.

In conclusion, I strongly advise against hiring Advanced Plumbing. Mark's behavior was appalling, and any confusion or disagreement will likely lead to disrespect and insults. His many negative reviews speak for themselves, and I will not be dealing with this company again.

Mary S.

They are very reliable, friendly and do a great job. I was impressed with that they came right away and knew how to fix the problem. We will be calling them again for any plumbing problems. Grand Haven, MI not San Francisco.

Reflections.with.Rhonda H.

Highly recommend Advance plumbing concepts. I am so glad that I called them. You will be in good hands with APC.
Mark is fast, friendly and affordable. They did super!
Thanks guys!

Garrett J.

2 Plumbers were at my house for 2 hours and did not accomplish anything. I was told that I have the wrong parts(which is why you call a plumber!). Charged $225 for literally nothing and when I tried to reason with their ""manager"" I was given the worst customer service runaround possible. Be advised do not hire.

Charles H.

Had an emergency situation and they were out here extremely quickly. They were able to quickly determining the issue and everything was resolved. Overall the crew was awesome, friendly and extremely helpful. I highly recommend advance plumbing!

Bailey C.

These were great service providers that I reccomend to any one. They were prompt and fixed our septic issue quickly. We appreciated their honesty in their opinions on a solution.

Sarah M.

Still great service. We've used this company for years and always are happy with Mark Mikula's company. Have had several pipes redone, faucets, and bathroom addition. Great renovations.

amy y.

Great work, fast response, polite and pleasant to work with. ABC gets great reviews on lots of other sites, and with good reason. They are the best out there.
Amy Y, Spring Lake

Dennis C.

This message is in regard to my condominium in Spring Lake Michigan. I had a plumbing accident on October 21st, 2015.

Plumbers from this company were contracted by my condo association to replace defective water lines leading into our building. My unit was temporarily connected to the water supply of the unit in the floor above my in the summer of 2015. This was done to provide water to my unit temporarily until water lines were repaired in October. In the process of reconnecting me directly to the city water on October 21st, after the new water lines were installed, the plumbers flooded my unit. The City of Spring Lake was told to shut the water off to my unit but somehow communication broke down between plumber and City and the water was not shut off. The plumbers, in the process of reconnecting me, uncapped a pipe that had running water with no shut off. The plumbers did not check to verify the water was off. I got about 8 to 10 minutes of full pressure water flooding my second floor unit destroying the flooring and some cabinets and the also the unit below mine. The plumbing company and their insurer refuse to take responsibility for their incompetence.