Advanced Plumbing and Rooter Service

Crystal G.

Fernando was really helpful and helped replaced my disposal the same day it was leaking. Crystal (nice name by the way ;) )was able to get someone over the same day at last notice which was super helpful considering we have my in laws staying over this weekend. Lifesaver!

He also gave me tips on what drain cleaning agents to avoid which I appreciate and also gave tips on how to maintain the disposal and was open to any questions I had. He was also very clean and organized.

The service charge was 125 for visits and it was about 500 to get my disposal replaced.

Karim M.

I'm not used to any company, let alone a plumbing company, to blow me away but these guys were incredibly friendly, responsive and professional. The techs, including Fernando, addressed my issue with the water softener, educated me about the product and it's maintenance, and were forthcoming. Would definitely call them again and highly recommend their services. The women answering our calls were fantastic also.

Alex C.

So we called another plumbing company who referred us to advanced plumbing. Max was our plumber technician who came out within 20 minutes of the appointment. He was just awesome, super professional, honest, upfront about cost and you can tell he had pride in his work. He truly went above and beyond knowing we were in a bind. Even though the services we had paid for didn't fix the whole issue, I am still grateful for the hard work he put in to help us identify the issue. The quote to complete the repair/replacement was a bit much so we opted to try to do it ourselves, as I am pretty handy myself. Nonetheless I didn't mind paying for service fees and for the service he provided, as I felt they were more than fair in the amount they charged for the work Max had to do. Thank you so much Advanced plumbing, You've got a new customer!

Jennifer S.

I am completely satisfied with the service I received from Advanced Plumbing.

I had a clogged toilet and nearby shower/bathtub that was not draining. My home warranty insurance company assigned a plumber that was not able to come for 4 days. When the technician finally came, he said the clog was too far down the pipe for him to snake. Long story short, this company essentially said the job was too ""severe"" for them to handle, and ""outside the scope"" of what they can do, and that they ""just don't have the type of equipment"" needed.

I ""yelped"" for other plumbing companies, and found Advanced Plumbing. First off, there was a ""live"" person after hours which was impressive. More impressive, after determining I wasn't in an ""emergency"" situation which I appreciated them asking, they were able to set up a technician for first thing the very next morning. Max and Fredo arrived right on time and were so professional and friendly. I immediately felt I was in good hands. They listened, they completely understood the situation, and explained everything they would be needing to do. The bottom line is that they were able to successfully snake the clog, and cleaned up everything afterwards.

I agree with other posters here that their pricing is probably a bit steep, but I am completely willing to pay for services that are so professional. I will definitely use Advanced Plumbing for all of my future plumbing needs.

Keith C.

Outside water main connection to our home sprung a leak and required attention immediately. Bill's crew were on-site at our home within 40 minutes. They quickly determined the problem and fixed the issue in no time. The crew was friendly and efficient. Great value and great customer service.

Murali K.

I was referred to them by Barnett Plumbing, since Barnett did not have any technician available on call. When I called Advanced Plumbing, the lady on the phone quoted $125 to show up at the door. When I asked what is covered for the fee, she said it is just for the technician to come. The technician who came to our call was all about the money even before he touched anything. The price he quoted was way too expensive and he wasnt being clear about what work is included for the price he was quoting. The technician was in and out in 5 minutes and $125 more in the drain. I wouldnt recommend them nor will be using them in future

Nick P.

I normally focus on great service and provide great reviews and hardly ever complain. However, this experience is a notable exception...

I called Advanced Plumbing told them I was referred and explained the problem in detail; Specifically that the dishwasher was backing and water was coming up over the sink and dripping into the sink and cabinet. I also explained that there seemed to be a lack of caulk or sealant between the sink and the granite at the back of the sink.

They quoted $125 to show up at the door. I asked what the fee was for, they said because ¨we show up with a fully equipped truck capable of handling any problem¨

The technician was in and out in 5 minutes. The dispatcher calls tells me that there is water under the cabinet; the air gap is broken and the wood is wet so no work is done.

I get a bill for $225 and when I look at the description the report is a couple of incoherent sentences. Followed the next morning by two phone calls demanding payment. During the first call I explained to the lady that I did not understand the report and didn't know what was found or what they did.

That afternoon I get an updated invoice with slightly modified language in the report and still unintelligible. I still did not understand what the bill is for so I emailed them to ask. While driving I get a call to pay by phone and the lady insists I pull over to pay by phone safely. I hung up.

The initial report (see below) was badly written, didn't know what they found and why they charged me an extra $100 for zero work. This is an illegal hidden fee.

I again emailed and they responded that the additional $100 was for the ¨ADDITIONAL diagnostic fee and what was found¨ I emailed back and said $100 for 5 minutes translates to a hidden fee equivalent to $1200/hour for zero work.

The next day I got an email from Bill, the owner, stepping into the conversation who acknowledged that I was unhappy. He also explained that the extra charge was for added value of the ""ADDITIONAL diagnostics"" I told him that the report contained the same information given to the dispatcher and I was not paying $1200/hour for him to tell me the wood was wet. He offered to reduce the bill to $125 because my last email let them know I would be complaining to the Better Business Bureau

Bill the owner reduced the invoice to $125 and sent a full paragraph report written by him full of lies. He also put me on a Do NOt Service List.

I decided to also share this with you all and have complained to the better business bureau, as these people are now in my DO NOT EVER USE LIST

Below is the text of their first report and the text of the final report edited by Bill the owner after complaining multiple times and letting him know I would file a complaint with the BBB

Text of Report #1 submitted with the first invoice:

¨The investigation of a leak below the kitchen is separated the stone and the sink because the wood no longer works the disposal throws water and the air gab too¨

Final Report - as modified by Bill the owner who never stepped foot anywhere near the property - all a lie.

¨Investigated leak under sink at customer's request. Spent minimum of 30 minutes at the house checking out all the functions of the various plumbing and connections as they relate to the kitchen sink. Found two main problems. First is the air gap which creates a separation between the dishwasher and the sanitary sewer system. The air gap is broken and needs to be replaced because it is currently leaking onto the top of the sink. And second, the sink is separating from the countertop because the wood support below the sink is degrading and causing it to separate. The more the wood is exposed to the water the worse the problem will get. Advised customer about the problems that were discovered. Customer was unhappy with the diagnosis and the resulting charges. Discounted invoice for customer and placed customer on the DO NOT SERVICE LIST¨

Zoeb F.

i'll give them an extra star because they came out fast, but their service was absolutely horrible. We just needed a simple snake to unclog our toilet, the technician comes in with his snake and acts like it's this crazy difficult job and increases our quote from $600 to $1200, I wasn't home so my wife sent him away, he tells her ""That's fine if you're not gonna use us now, you'll be back, but don't ask us for any discounts when you come back""

We went to home depot, rented a $64 machine and fixed the backed up toilet / sink within 10 minutes. Had they not gotten greedy and tried to take advantage of us, I would have just paid the $600 and got it done and over with, but instead they made it seem like a big deal and that their snake was getting stuck...we got something way less heavy duty than they had and my wife and I with no experience got it fixed in an extremely short amount of time.

Rick C.

I contacted this company and explained that my hoa would be paying for their work. when the rep arrived there was some confusion over payment. someone from the company contacted me and reprimanded me saying that I refused payment. What? I told them who would be paying for it when I first called. Instead of trying to resolve the issue, the rep lectured me. They need to figure out where this all went wrong ON THEIR END. I ended up wasting half a day waiting around for them.

Firoozeh E.

I would say please be cautious in using this company. We were taken in by them and big time. They came spend hours have us a wrong diagnosis where it could have been a short visit charged us over 1000 dollars then presented us with a repair report for almost 10,000 dollars. We had another company came in and spent 1/4 of the time and found the issue and showed us that it is irrigation system and there are no plumbing issues and we should not bring down walls and spend 10k for repairs that are not necessary. So if you wish go ahead and use them.