Advanced Mechanical Systems

Kim S.

So I posted a positive review a couple of years ago.
I have used AMS for 3 install projects.
One of these projects was the installation of 2 High efficiency Carrier Heat pumps with all new line sets and ducts.
We are at 3 years and for the second time in a month I am getting a low pressure fault indicating that the unit most likely has a leek as it was tested to have almost no refrigerant.
One month on from the initial visit and $2500 and growing cost, AMS is telling me they don't know where the leak is coming from and will have to keep looking.
I would have expected that a company would stand by their craftsmanship and materials and of course a loyal customer.
I will update this post with their resolutio

Crystal M.

We've had problems with our boiler for quite some time. I swear it was a lemon from day one (10yrs ago).
We found out about Advanced Mechanical through a friend last yr and I'm so grateful to have them backing their service on our 'lovely lemon'.
They'be fast, honest and best of all....knowledgeable of the most complex systems.
Thanks guys, you've got a customer for life

Jason L.

Their ""technicians"" stripped out screws on my unit, and they want me to pay for the costly parts and repairs! When I asked to speak with the owner, they told me to take my business elsewhere! I recommend you follow his advice and take your business elsewhere.

Brad P.

Brenda - very unprofessional Customer Service. She should be embarrassed by the way AMS has trained her to talk to customers. Is hanging up on customers a normal practice for AMS?

AMS sold us a water heater 4 years ago - its now leaking and well within the 6 year Manufacturer's warranty window - but AMS wants us to pay ~$800 to install the replacement. What? The labor costs should certainly be included in warranty resolution, or at least the Manufacturer's problem - not the customer with a faulty product.

Be better, AMS - I'll be taking my business elsewhere. Thank Brenda

Christopher A.

I had simultaneously scheduled another repair person to look into my 3 year old Viessmann furnace that was not firing so canceled AMS that was to arrive 20 minutes later. The other company repairman would have had me purchase an expensive part.(They normally service Lennox Boilers) I called the AMS office back after 2pm wanting a second opinion and they where nice enough to resend their person that same day. The gentleman cleaned everything and explained what was wrong. No expensive parts needed. Just a life saver when both your heat and hot water work on the same system. Will be using AMS going forward.

Scott C.

Met with AMS and Joe around 2 years ago to help with a heating and cooling solution for our house. Basic unit function and service have been problematic along the way, and as of today (middle or winter) my $6000 Carrier heat pump unit is still not functioning properly and now the motor is burnt out. The Carrier condenser unit will freeze up as water melts off the roof and accumulates on the fan and motor causing it to freeze when temps drop. Multiple service calls, and the suggested moving of temp controller on the unit still have not helped. The purposed solution? AMS wanted us to build and pay for a separate roof off the middle of our house to cover the unit!?! Due to the unsightliness and expense this did not seem like a reasonable option for us. Guess I wish they had installed it under the 2 story deck 30 feet away? In my opinion AMS should do more to take ownership of the evident issue, and work towards an agreeable and effective solution. These folks are always personable, and Joe did seem fairly knowledgeable, but I can't recommend their services because this heat pump system has not worked as sold/designed. In speaking with other HVAC companies that install these Carrier units, they appear to be mostly trouble free when matched and installed properly. Not sure what the best answer is, (besides maybe moving the unit?) but I was hoping for a more proactive approach from the company that designed and installed it.

In addition to this major functionality issue, there are some other points of aggravation....

-Can't keep my scheduled appointments.
The last 2 scheduled appointments I made with AMS were missed. No call to explain or reschedule. Also no reminders beforehand (apparently the automated reminder system is working....for everyone but me) These appointments are always during the day so I need to take time out of work to be available, frustrating when they are missed.

-We'll call you back!
Heat pump motor was diagnosed as broken by tech on 12/18/18 fast fwd to Yesterday (scheduled appointment 1/2/19)...
Me: (at 2 o'clock) ""where is the technician? I thought he was scheduled for between 8-10 today?""
Brenda: ""oh I though we were scheduled for 2-4?
Me: ""Hmm though I scheduled with Marsha for 8-10....but ok I'll see him soon""
Brenda: ""Ok I'll check with Charlie to make sure we're on track for today and call If there are any problems""

As of now, 9pm the next day, still no show and no call back. I think it reasonable to expect a call or some correspondence in these situations. At least the 2nd time this has happened.

So as I am writing this, I'm dreading having to follow up with AMS/Brenda (again) tomorrow to see why the tech Charlie couldn't come out as scheduled to replace the prematurely burnt out motor on my unit, and why I didn't get any calls back yesterday (or today). Appears service/support could be improved, the better business bureau gives them a B-, which seems generous based on my interactions . Hope the relating of my experiences helps you with your decision.

Please feel free to reach out with questions or suggestions.

-Scott
978-729-3563
H

Jacqui F.

The tech who came out was plenty nice and informative. However, the cost of a visit that was supposed to just be an estimate was outrageous. $160 for 25 minutes of the tech shining a flashlight places to ultimately tell me it wasn't a plumbing issue and he did not want to ""take my money."" When I first scheduled this visit I had asked for an estimate only and after the visit they decided to bill it as a service call instead when no actual work was completed. None of this was disclosed to me over the initial phone call. I am still waiting for a call back from the office to help me resolve this. So now I am out $160, still have no hot water and low pressure and have to call someone else to come help me.

Heidi S.

Had work done by Charles manero He was very professional and explained the recommendations. He was very knowledgeable
And cleaned up behind himself it was good to deal with someone honest and reliable I would reccomend the technician and company hands down great experience.

Eva T.

Our central AC unit blew so we had to get an install and figured that we'd replace that and our heater at the same time. Joe replied to all my inquiries and when he came to give the estimate he answered all our questions. Since this was a costly service, I am so excited to have found someone that we could trust. Brenda (and the other administrative supporters) from the office provided top notch support, and she went above and beyond to help me! Thank you AMS! You guys are awesome!

C F.

Sometimes you get what you pay for. In 2009, we chose AMS to install a Unico high velocity A/C system because we didn't have the ductwork for a traditional system. We knew from past experience that proper installation was the key to success and AMS was the only company whose plan made sense. We are so happy we chose them! Their price was close to our next best quote and they would would complete the job in 1 1/2 days by using a team - the other contender would take 6 days. AMS would install the system in our attic ( a nasty job) and the vents would look like recessed lights. The other co would install it in the basement and put vents in my hardwood floors. Even I know cold air drops - why force it upward from the basement and ruin my floors? That was the deciding factor for me. AMS also took us to view their work at the home of a happy customer. Bottom line is that AMS is professional, keeps their promises and cleans up after themselves. They have excellent employees and are totally reliable. We have been using them for annual checkups for 8 years now and couldn't be happier. Highly recommend!