Advanced Foundation Repair

Betty M.

Advanced Foundation assessed my mother's home in Amarillo. They did 21 piers on the home--some of them required going through the concrete walkway which went completely around the house and the patio. They did an excellent job. The house is very stable. Cracks in walls closed up, doors that wouldn't close are now in alignment. I also had a plumbing test done which shows no leaks and good pressure.
Since they did my mother's home, when I had a problem in Fort Worth, I called them again. They said I didn't have a foundation problem. That I had a drought problem and needed a watering program which they explained to me. Told me to check back in 3 months. With watering everything corrected itself. I did not need any foundation work done. Honest people

Joe T.

Advanced did some repairs to my home a few years before I purchased it. The previous owner really complimented their work and professionalism. I have since contacted them for information and they have been very helpful. I definitely recommend them for any foundation repairs.

Cynthia B.

The initial sales pitch and promises were great. The actual foundation work went pretty well.

However, at the end the final leveling process was performed with a bubble level on the carpet and tile floor. They seemed to be in a great hurry to finish by a certain time.

We have since contacted them to have service warranty work done. At the "sales pitch" they informed that they would perform all warranty work free of charge, bring us extra dirt when it settled. Now, that we need dirt, they don't provide that and in order to have them look at the cement patches that need repair and are lifting, they can't schedule us until the middle of December and will charge a $75 service fee.

In fact, I received a letter in the mail today, stating, and I quote, "at the time of your appointment a warranty service fee of $75 will be due...if you do not pay the service fee the technician will not perform the inspection".

What kind of company sends out a demand payment letter for warranty work.

I would not recommend this company to anyone for foundation work. Just hoping they stand behind the work that is already done.

Peter R.

Work seemed satisfactory...time will tell. Dealing with the inept office is a pain. They refused to issue me a receipt for the work done. It shouldn't require an argument or threats to get a sales receipt from this business. I don't understand their bizzare attitude.

Brian J.

Advanced added piers to my home a few years back before i purchased it. We are now having additional issues and i called them to come out and take a look. First thing they said on the phone was that the warranty was NOT transferred so anything would be out of my pocket, oh and they wanted an estimate fee...no thanks

Stephan T.

Refused to honor a warranty on their work. Because the previous owner never transferred the warranty originally, I did not have a warranty on work done by Advance Foundation Repair. My fault for not doing my due diligence but I believe a company should make it right on work performed regardless who is in the home. I have cracks in my walls and the doors are sticking.

Jason E.

My home in Fort Worth was settling and had foundation damage after 3 years of new construction. The repairs Advanced provided have been perfect going on 10+ years.

Atlas L.

I bought a house that had had some work performed by advanced foundation repair. I am writing my review not necessarily because of their foundation work (i have not had that checked yet), but because of their transfer policy. All foundation companies for the most part have transferable warranties. Advanced Foundation Repair has written in their contracts that the warranty must be transferred from original owner to new owner within 30 days using their special form and you have to pay a fee, in my case almost $200. They also require certain closing documents to transfer the warranty. Let me ask this - why does it matter. The house is not going anywhere. Why does who the owner it matter. Here is what it is....a money grab. This is a another way that companies rip you off by doing some work and then doing everything they can to get out of standing by their work. Shame on them.

WARNING if you use this company please read all the reviews. They appear to be notorious for trying to get out of any work and blame everything possible except their incompetence. If you do use them make sure you are aware that even if it fails down the road (and you will know because the doors don't work like they used to or their are more cracks in your walls) they are going to charge you to come tell you it needs more work..which you already know. What a SHAM! What a SHAME!

L E.

DID NOT HONOR CONTRACT

In the contract Advanced Foundation Repair LLC, included in their scope of work to repour an entire 4 x 6 concrete porch that they were having to bust up to install piers. They did not repour porch, nor did they alert me to the problem, the crew just left and when I returned to the house had to call in to find out they had no intention of doing it. I was left in the lurch to find another company to do the work. Also, it was presented that the warranty transfer fee was $100 (as stated by the salesman and in contract albeit with small print text that allows for this to change), when it came to transfer the warranty the cost was nearly double. I think the work performed went well, but when it comes to having foundation work done you have a choice in companies and there are better ones out there.

Debbie N.

Do not use this Company! If it was possible to give zero stars I would have. Had some cracks back in 2010 and they recommended piers on the southeast corner and northwest corners of my home. They told me to wait a few months for settling and then have interior cosmetic procedures and painting done. I waited 5 months. Within 3 months of completing my cosmetics and painting (huge expense) all of the original cracks were back and worse than before as well as new cracks in other parts of the home not previously affected. When the original work was done there was not an english speaking person on site so communication was a nightmare. When I called them to come out to look at the new damage they blamed it on drought and told me they would give me a written report. Never received it. I water my foundation religiously! I was told by another structural engineer that the piers they installed caused the additional cracks because they didn't shore up the entire house. I called again and had to pay $75 for them to check it again. When I asked him what caused all the cracking he said he didn't know. When I asked him why I couldn't open my back door (where a pier was placed on the initial repair) he said he didn't know. They measured and informed me it was totally level and would send me a formal report. That was 2 months ago and I haven't received it to date.

As a purchasing manager for a large metroplex city, I work with vendors on a daily basis. In my 25 years of dealing with contractors, I have not had anyone worse!! This company is unreliable, unprofessional and deceptive. The warranty isn't worth the paper it is written on. I plan on letting as many people as possible know about this companies poor performance. I will also let local insurance companies know as they often give references for these types of companies.

I'm sure legal action will be in my future plans!