Advanced Air Home Services

Felicia M.

I had work done on my AC unit March 8th. The tech stated he made multiple repairs and bypassed my dryer. Needless to say it started leaking again, which it's old I understand. So I contacted the company numerous times asking for detailed work order of repairs done. They said they were unable to provide this to me. I had another company come out and the dryer they stated the removed had not been removed or bypassed. I was also told the R22 refrigerant needed was very hard to come by, I got charge 1500$ for 9lbs. The other company got it directly from United for 150$!!!? Yes, you have to be certified to purchase it, but wow price gouging. I'm really just disgusted with not only the price I paid, but also the poor customer service. No, I would not recommend this company.

Rebecca B.

We had the best experience with Brian. He replaced the water line from our meter to the house, replaced a spigot and fixed a toilet; and did it all in record time. Brian definitely knows what he is doing when it comes to plumbing. Plus, he's a nice guy. We couldn't be happier with his service. We are very grateful that Terri in the office made an extra effort to get him out here today instead of having to wait until tomorrow. We highly recommend and will definitely use them in the future.

A C.

My 96 & 94 year old Mom & Dad's AC went out today. I called and Charlie was here in 15 minutes. He diagnosed that it was a capacitor in a very, swift manner! He was great! Kudos to ADVANCED AIR!

Dana H.

Thank you CJ and Herbert for paying attention to detail when installing our Daiken a,c. Unit.Thank you for also being personable. Office staff Amber and Heather were respectful, professional and on top of the project... Definitely recommend advanced air....now to get them to install my tankless water heater.

Reinhard S.

We needed a new air conditioner and we got proposals from six companies. Advanced Air and Heating had the best proposal - lowest price and 12-year Warrantee. The entire experience with the Company was excellent. The General Manager, Brandon Granger and the Field Operations Manager, Brendan Cook answered all of our questions on the system. The Installers, Mike and Ben were on time, pleasant and efficient and did a very professional job. Advanced Air get an A+ Reinhard Stamminger Palm Coast, Fl.

Linda R.

Apologies for grammar errors in previous review. I put that one up on the fly as I was rushing to get to work. Was talk to text and just noticing. But again, highly recommended!

Eric W.

A few small hiccups but Corey saved the day. No charge. Very satisfied customer.

Roxanne S.

So disappointed with the customer service from the manager Jason. Thanks to this company I was without air for a week as they didn't tell me that they would not be able to be the ones to fix the problem before cutting my lines. Did not seem to care that I as a customer who had already spent money with them on upgrades and was looking toad a service agreement was unhappy. Jason was extremely unconcerned about me being put out by this situation they had caused. Will never use this company again. I have also informed the management company at my complex that they may want to do the same. In an industry where customer service is extremely important they plain and simple just failed.

Linda F.

Called for service and the technician obviously tried to sell a new system. His sales pitch was full of statistics and technical talk. He was emphatic that a simple repair was a waste of money and a new system was the best, smartest and most cost effective remedy. Inspection and diagnosis took a few minutes and the sales pitch was much longer. He was unable to restart the A.C.. He called for a second technician to replace the blown breaker. Tech #2 did not have the part. Next day, Tech #3 promptly replaced the breakers and charged the system that is now working perfectly. So, which technician does a customer believe? There is a huge variation of skill levels among techs at this company. There was an obvious attempt to make a big sale that was not required. I will not call Advance for future needs.

Vicky D.

First, the office personnel who scheduled and later confirmed the appointment were friendly and polite. I later requested to change the date. The office called, verified the new date I requested, changed it, and later confirmed it again. Advanced Air technicians showed up on time on this warm Friday morning and ready to work. I was taken aback by how young they appeared, however, they quickly demonstrated they were quite capable. Matt H. came to the door first. He politely introduced himself and coordinated the parking so that it was easiest and convenient for them and for me. He stated a second vehicle was coming. The second vehicle arrived moments later. Matt worked on the air handler, a second gentleman worked on the outside unit, and a third gentleman helped both, installed the thermostat in the house, and took care of the work in the electrical panel. These three gentleman worked quickly, quietly, nonstop, and with purpose. They thoroughly answered any questions or concerns I voiced until I was completely satisfied and comfortable. They clearly took pride in their work, even made sure it was cosmetically done right. They cleaned up the site, billed the agreed upon price, asked if I was satisfied, and were gone as quickly as they came. I was impressed. I would absolutely recommend Advanced Air & Heat.