Advance Plumbing & Heating

Jason M.

Hello everyone; I had advance Plumbing Heating come to my house this morning. They did a great job with my situation. Help me a suggestion with any situation. Devon the plumber was great for help me with stuff that I need to know. Thanks again

Jade H.

I'm not really sure why they have low reviews on here (although some are older) but they really are a 5 star company.

Background: they did the oil to gas conversion in our home in November 2017 (yup I'm doing this review over a year later). We had about 5-7 quotes and they were very competitive (some were lower some were higher but I think their quote was the best value for what we received). During the install they were clean and efficient. I think it took about 3 days? We got a Bosch Greenstar Combi unit (ugh) and a water heater (but not the normal ones...something different I can't remember the name). The combi unit IS a water heater but we needed more so I guess this is like a reserve tank.

Anyway, soon after we had some issues with the boiler (low water heat mainly) every time we called Chris came back and fixed it (usually within a day).

Alright cue a year later. This boiler is annoying my husband has to reset it often. But no big deal. Wouldn't u know after our service warranty ran out this thing acts like it's wants to break break. I emailed them after hours and they called me bright and early the next morning to send someone out. Chris (not sure if he's the only full time employee or what) came and swapped out the igniter and said he's gonna have them call me for a more (hopefully) permanent solution. And guess what? No bill. Did they have to not charge me? No. Was I ready to pay? Yup. But that was really awesome.

So you may be wondering why I'd give them a glowing review for the somewhat crappy boiler they installed? Easy, I had actually done my research and this boiler and it had good reviews.

Put it another way, if you go to a car dealership get a lemon but the dealership makes it right for you, you wouldn't trash the dealer right? Exactly. I appreciate that they stand behind their service. I think that's what sets them apart. So A+ from me.

Sasha B.

I had an emergency situation with my water heater leaking. Contacted them and spoke with a representative who said someone would call me back. Its been over 8 hours and still no call. Needless to say, I contacted another company who was much more prompt. I would not recommend this company. This is poor customer service and bad business ethics.

Arthur K.

Advance Plumbing and Heating... I recommend to everyone that they find someone else for their plumbing and heating needs. To replace a tub faucet, shower and shower curtain rod on a clawfoot tub, their tech quoted $900. I had already bought identical replacement parts, so it was just a simple swap out. After I rejected this ridiculous estimate I called another licensed plumber who did the job for $200.

M K.

Had a sewer line backup that turned out to be invading roots. The team spent 2 hours rooting the sewer pipe and though they thought they were going to have to up, finally removed a large root ball 60' out. Despite the time & effort, price was exactly as quoted, and competitive to all other plumbers. They prepped the basement floor and left it impeccably clean and even spent some time on questions and checkout of other pluming needs.

Happy E.

For those who gave 4 stars and up must have really deep pocket. Just want to hookup my fridge to a waterline (straight line about 5 ft away from the sink) the whole thing will cost me close to half a Grand. I was shocked when I saw the quote. But they easily made 60 bucks out of me though for less than 10 minutes job. I don't understand how they stay in business.

Sandra S.

DO NOT EVEN BOTHER. They come out, don't know what they are even doing and oddly have to ""call a company"" when that were at my house to find out what parts were needed. I spent over $600 on parts AND MY furnace is still broken!! They, very begrudgingly, came out 3 other times, again they had no idea what they were doing and kept blaming it on the ""company they had to call to see what was wrong with my furnace."" I finally just gave up on them. I'm truly disgusted and will be reporting them to the Better Business Bureau. If I wanted a fight, I guess I could have kept calling them and calling them but after 6 visits! It was absurd. Again, they weren't very nice about it either and as a single mother, it's kind of intimidating dealing with them. I sure wish I knew the name of a good company that could fix my furnace!!

Jo R.

Called at noon after trying DIY plumbing. They were there by 12:30. Apparently it was an easy fix, but still, they were there very quickly. Highly recommend.

Alexandra L.

Don't waste your time. Called them on Friday and made an appt for the following Monday at 10:00 for someone to come by and look at a job I needed done. Monday came and no show, no call.

Tom R.

Thank you, Advance Plumbing & Heating. Woke up today to no hot water, and a leak in the hot water heater. Called the place we have given a lot of business to, and had a good experience with, and they told me they were booked solid for at least a week, maybe two. Hit up Angie's List and found Advance. They had me email a couple pics so they could get a preliminary idea of the situation, and the equipment involved. A short while later, someone was on the way. In-person assessment determined it was a replacement, and several options were offered. We came to an agreement, and just a few hours later they are done and gone. Mike the owner stopped by to check in and offer a hand with the heavy lifting. He and Corie the technician were both class acts. These guys deserve your business.