Add Plumbing

Charmaine S.

I have never worked with plumbers as unprofessionally as these guys. They showed up. Did not introduce themselves. Walk through my house without protective shoe covers.
They did not say a word. Went to the side of my house looked at the sewage bill, then asked me for an an electrical outlet. I told him he could put the cord through the bathroom window. then they asked me if I had an extension cord. Let them to the job after about 30 minutes went to check on them. They had already left. Notify us called them on the phone said they fix the backflow then clean up. Any of the sewage spell said they run out of the fluid will be back next week.

Matthew D.

They were working on the building next door to me. They parked in my buildings parking area blocking the access for residents to park their vehicles. When I ask them to move their van they started talking shit to me. This company has a complete lack of professionalism a lack of courtesy a complete lack of customer service skills And more a complete lack of Integrity. If their costomer service skills are that low. I could only imagine how low their quality work is.

S A.

Replacing water heater
Thank you for your fast response professional installation, all these years you have been taking care of all our company properties and my personal, several times, I've had to deal with complicated issues, and always resolved, keep up your good work and reputation.

Shadi A.

My rental property uses this company for maintenance, and they get the job done asap! My shower hasn't been working properly and needed a valve replacement, two guys came and fixed it in under 2 hours! Amazing. Diego and George were very professional and very clean. Very respectful as well. Definitely recommend this company for all your maintenance/ plumbing needs. They're awesome! The cleaned up after themselves which is so appreciated - not many do this. Thanks!

Matzo B.

I didn't hire this company but I wouldn't recommend them based on my actual experience. They just aren't professional. They sent a young guy learning on the job who instantly cranked up music while working in my home with no consideration. The other guy couldn't explain anything took 5 hours to incorrectly install the HWT. I have been uncomfortable at the least and alarmed at most. I'm just being an honest resident. They have spent more than 12 hours on three separate trips just to replace a simple pre-existing hot water tank and still haven't done it correctly or safely. They have replaced sheetrock with cardboard and then crushed the drain pan installing the new tank and then the guy standing in my house telling me it's not code to have one. Yikes. This time around everything looks good except for the missing exhaust piece. Hopefully, the 4th trip out will be quick. Construction trades need better regulation, training. Feels like a shakedown to get simple stuff done. My time is valuable too and too many safety issues to look the other way, so here it is...

David J.

I don't recommend working with ADD plumbing. Please check out other reviews as well. They came with an incomplete and incorrect work order. Messed up my bathroom shower then said it's not related to their work. Well, no one else did worked there. Now we are taking showers with the thinnest string of water. When we tried contacting them they often didn't return our calls either.

Cansu K.

I don't recommend doing business with ADD Plumbing. The came to fix condo pipelines and after their ""repair"" I have no shower pressure anymore. I repeatedly reached out their offices for an answer and I was ready to pay for a fix. Only response I got is they will ask someone and no one ever got back to me. The day after their repair my shower has no pressure anymore which is the pipeline they worked on. Finding a good plumber is so hard and unfortunately ADD plumbing is not one of the good ones.

Thomas S.

After a long road of picking out the right washer unit, our installers told us our valves and exterior pipes had corroded. Installation could not be completed until this fix was done. We called one plumber and were given a quote of $820. Our HOA had us call another plumber and quoted us $690. We made appointment with both of them and they blew us off. 10 days of having no washer. We then called ADD Plumbing at 2:30pm on a Saturday and they had two plumbers working on our project at 3:00pm. Get this, they got it done in less than an hour and only charged us $500. Washer is in and everything is working great. Thank you!

Rocky B.

Our Grohe shower mixer has stopped working (all hot or all cold).
Unfortunately called ADD. They came out and said we would need a new
diverter and a new wax/thermo controller, but they didnt have the parts.
So we called Grohe and ordered entire new set of controls. We scheduled them to come back out one day with a 12 noon - 4 pm window .
At 4:30, after staying home all afternoon, we called them. They told us that they couldnt make it that day.

We rescheduled. This time they arrived, but were missing some screws.
they would have to come back some other time. They would get the screws.

After almost a month, we called and they scheduled us for today 9am-10am.
At 11 am we called them and found out that not only did not have the screws, but no one was coming to the house today. This was after they called at 8 am to confirm that someone would be there as scheduled.

So watch out. Either they are totally incompetent or they were just stringing us along. We wasted over 12 hours in all. Fortunately didnt pay them any money.

Janette H.

Worst experience ever! They came with an incomplete and incorrect work order. Messed up my bathroom sink then said they needed to come back with parts. They did, weeks later. Then put in a new kitchen faucet that won't work with my old water then REFUSED TO PUT THE OLD ONE BACK now I have no way of getting clean water out of the kitchen. Horrible.