Acuna's Plumbing & Rooter Service

G K.

I'm sorry to have to say I had a bad experience with Acunas Plumbing and am very unhappy with the outcome. Ismael had his team do work that I had told him not to do, and therefore obligated me to pay a large amount of money for extra work that I didn't want done and that is not useful to me.

I don't have any reason to believe that he took advantage of me, I hope it was just a misunderstanding/miscommunication. And like most miscommunications, I think there's responsibility on both sides, even through he wouldn't take any. I'm kicking myself for not providing more detailed instructions and trusting that his 'OK' meant he understood the verbal instructions I gave him. I should have asked for a written statement of exact scope of work to make sure there was no ambiguity. At the same time, I believe an average person should have been able to understand the instructions I provided, and my expectation is that he should have asked questions if anything was unclear and generally done due diligence to make sure that the work he was doing was what I wanted done.

The final bill did match the cost estimate for all the work that was done, and I appreciate that Ismael did volunteer to take $100 off the bill if I paid him in cash. It was something at least. But it doesn't come close to all the money I lost. I just have the total bill, I don't know the exact portion that is the work I didn't want done, but I'm guessing it's in the $700-1,000 range that I'm now out.

As far as the quality of the work itself, it's only been a week since it was done but so far so good. Visually it looks fine to my untrained eye. His team laid new pipe underground, and I was impressed how well they restored the dirt such that I could hardly tell it had been dug up in the first place.

If you hire Acunas Plumbing, please don't make my mistake. Get everything in writing up front in a level of detail that cannot be misconstrued. Protect your own interests, because Acunas demonstrated (to me at least) that he does not prioritize his client's satisfaction.

Dana E.

Ismael is an absolute Savior! We had a gas line leak and had no heat over the Thanksgiving holiday. No only did he show up first thing on Monday morning when he said he would, he was able to line up his crew to complete the job on the same day. The quality of workmanship was exceptional. The crew was so respectful and maintained total compliance with Covid safety guidelines.

I have found my new plumber and I'm very grateful!

Ricardo S.

I live in West Covina and work in Burbank. My co-worker recommended Mr. Acuna. Ismael gave me the best price with quality materials and best of all, my copper repipe was completed in 1 day! Highly recommend to use his services.

A P.

After nine years of experience with Acuna's, I'm finally writing a long overdue review.

Exceptional service, trustworthy and honest. Mr. Ismael and his crew are excellent and a pleasure to deal with. I've lived in an apartment complex for nine years that uses two plumbing companies: Acuna's is one of them.

Whenever I have an issue I learned to request Acuna's because he ALWAYS does it ""right"" the first time. The other company has done work that needs to be re-done after a short time (they use cheap parts and have given me the runaround, at times, which I realized after Acuna's corrected a problem I was told couldn't be fixed. It was an EASY fix, too).

Even though I'm not paying the bill, I treat my rental as if it was mine and can't stand subpar work so Acuna's is who I request, even if I have to wait longer for service.

I can't speak to Acuna's pricing but Mr. Ismael has been honest, trustworthy and reliable. He has high standards and his and his crew's work is impeccable.

Pamela S.

Best plumbers in the business. They know their business. They are trustworthy and dependable. And they clean up after themselves. I have been using them for 20 years. They repiped my whole house and have fixed and repaired leaks and toilets and drains. Give them a chance to help you out.

Roobik A.

There is a reason why he has so little reviews, usually people post review to vent or complain. ACUNA plumbing is the best and I have been using him for over 30 years, I would never ever call anyone else because I totally trust him, he is totally old school customer service. ISMAEL is very fair. I owe him this review. it cost me 5 minutes of my time. I recommend my friends and family to him. Business owners use him. I guarantee you, my kids will use him when they move out. I also forgot to mention, it is a family owned business and his employees are family. I can keep going on and on how wonderful he is, BOTTOM LINE. I recommend him highly. MY FAMILY AND FRIENDS LOVE ISMAEL. We truly appreciate you.

T B.

I had some tree roots blocking a toilet drain and Ismael and his partner came out to fix it. I had complete confidence in his knowledge and expertise after chatting with him for a few minutes. He removed the toilet and cleared the blockage by running 20' of snake. He was clean, tidy and efficient, and his prices were reasonable. Would definitely hire him again.

Chad M.

These guys are the real deal. They have bailed me out many times. They do great work at a good price and they back there work. Big or small jobs they get it done. Highly recommend.

Kelli H.

acuna`s plumbing was out to our home to fix our plumbing. The technician who came out to fix our problem was very thorough and honestly. He explained everything and answered all of my questions. I will definitely use Acuna`s plumbing again. I will recommend them to all my family and friends. Thanks Again

Chris C.

Acuna's Plumbing never fails to give amazing 5-star service!! This is the first plumbing company that we feel safe in using. They're reliable, fast and friendly service and stand behind their work. We just had a tankless water heater installed. When they were through, you never knew that anyone had been here. The patio was swept up of all debris, they returned flower pots to their original location. We even got a call from Mr. Acuna later that evening, just to make sure all was working well. You will not be disappointed with their work. 5-Stars!!!!!!!!