Active Plumbing & Rooter

David T.

Call customer service, very professional, and on time.
Ryan came in and looked at the dishwasher found the issue and fixed, works perfect now.

Tony C.

Unfortunately, I got a bad experience with this company. Our Home warranty send this Plumbing company to our home. Everything was fine until the Plumber Nathan broke a pipe and he called the Home warranty he claims that they gave him authorization to cut the Fiberglass tube so he can fix the broken Pipe.
He left that day and left us without a shower came the next day. An finished the job, he charge his service fee and just said that The home warranty was going to send some one to fix it. this happened on 12/19/2022. I did nor get a call from the home warranty, so I called my self on the 3rd day. The home warranty said that the damaged that was caused by the plumber its there Insurance responsibility. Because he caused the damage, I called another company to come see the damaged and said that whoever they send was new. Because the there is in opening through the other wall so they can repair what the plumber broke and no need to cause any damage to the fiberglass tub. I been calling back in forth they just tell me that can do nothing about it and to call the home warranty because they gave authorization. But they don't show proof, they just act very cold like if they don't even care. This just shows the type of company they are and there values and character. I'm stuck with a whole in the bathtub.

Hannah P.

We found Active Plumbing through our home warranty company. They were extremely responsive and professional and helped us solve issues with our water heater and sewer line. Our service tech, Ryan, was incredibly knowledgeable and the work spoke for itself. These were big projects for us as first time homeowners and Ryan helped us navigate everything smoothly. We appreciate it!

Mauricio A.

Nobody likes a leak. My laundry taps started leaking not too long ago, and it was getting tedious having to bail out the strategically-placed bucket we had to collect the drips. I contacted my home warranty company and they set Active Plumbing & Rooter out to inspect the issue and get it resolved. I was first visited by Chris, who evaluated the situation and submitted the info for the claim. A couple of weeks later, Active Plumbing contacted me again to set up an appointment to replace the taps. Another plumbing technician, Nathan, showed up well within the time window specified, and got to work. Very friendly and knowledgeable service. Not only did he solve the problem with new taps, he also replaced the flanges / surrounds behind the taps so the whole isntallation looked brand-spanking new. No leaks, and the work was done in under an hour, and with a smile. I have a feeling I will be using Active Plumbing going forward for all of my plumbing needs at my house. Excellent communication, timely and friendly service.

Chad J.

Joke of a plumber! Had a leak coming through our ceiling and he wouldn't even cut into the drywall to find it or figure it out. Ran water and nothing leaked so he said to notice what we were doing when it leaked again And then call them back. plumber was an hour late and a Dirty man who reeked of cigarettes and didn't even have a business card. left our cement lid off the water meter As well. Will never use this company again, beware do not use this company!!!

Britton E.

Shoutout to Manuel who recently came over to the house to check a toilet seal and fix a leaking bathroom faucet. His service and attitude was next level and while you never want to have to call a plumber, we were grateful to have him. Thanks again!

Yovanni H.

Was dealing with them through my home warranty for a gas leak. I had to check with them daily and they kept insisting that they were waiting on the home warranty to approve the work they were going to do. After 2 weeks Proline ended up transferring my work order to another plumbing company as they couldn't complete the job. No notification or anything, I went 2 full weeks with out any gas in my home as they had me going back and forth with the home warranty company.

Carol S.

Thank you Carlos Matthews! Excellent job!
I called the company needing a plumber to check for a gas leak under my house. An appointment was set, Carlos arrived on time. He checked and found the leak. He explained patiently everything to me and answered any questions. He is definitely knowledgeable, professional and reliable.
He located and repaired the leak and left the area in clean order.
His service is exemplary, the work top notch. i highly recommend him.

Andy D.

Carlos Matthews and Proline Plumbing were fantastic. They were assigned to a home warranty service request I submitted for a malfunctioning shower valve. Carlos came out on a Monday (the day after I submitted the request!) to assess the problem and determine what parts he would need to order. By Friday he was back with the necessary parts and everything pre-authorized with my home warranty company to complete the work. Within 30 minutes the job was done and everything works great now! Communication was great through the entire process. I highly recommend Carlos and Proline for any plumbing needs.

Yvonne Y.

Carlos Matthews and Proline were terrific. We hired them through our home warranty company. Instead of being available 3 days from putting in our request, they were available the next day. Carlos arrived in the window given to us and was professional, friendly, and highly efficient!! He seemed to magic away three chronic problems in our bathrooms in an instant (in reality it took all of 35-40 minutes), and sailed away with a smile. We will definitely hope to work with this company and Carlos again in the future.