Active Plumbing & Air Conditioning

Tai H.

Danny was great, knowledgeable, efficient and friendly. I had no water pressure at my master bathroom toilet. After he assessed the situation. It took him literally less than 5 minutes to complete the job. Thank you.

Tai H.

Randy D.

We had a major plumbing issue that caused drains and toilets to overflow. We called Active Plumbing on Saturday of a holiday weekend and they came out within 2 hours. They were extremely knowledgeable, professional and reliable. They put in significant effort to resolve the problem the same day. I would highly recommend them.

Dan S.

Run as far away as possible from Active Plumbing and Air Conditioning. My experience with them went from bad to worse. Technician arrived late. We saw his truck pull up and park in front of our house but no technician. After waiting 20 minutes I went outside to ask if he's coming in. He said he's on phone and I waited another 10 min. He comes in and spends 10 minutes evaluating what's wrong and another 15 minutes writing up everything on his pad. Then another guy shows up. He tells me it's $292 to replace the supply line hose to my toilet and $645 to tighten a loose nut on my sink faucet. But he will discount it to $580 total. I said $580? A supply line hose costs $7 at Home Depot. He said yes buts that's our fee. I sent them packing of course and paid the $49 visit fee. Then went into the bathroom, tightened the white plastic washer that connects the supply line hose to the base of the toilet and all was fixed perfectly. I'm sure they knew that this was the fix all along. Shame on me for not checking it first as I thought the toilet was leaking from the base. The other reviews claiming these guys are scammer is 100 % accurate. There are many honest plumbers on this town and this is not one of them.

Janet D.

Our AC was blowing hot air. We called Active Plumbing and they were there within the hour to fix the problem. They are professional, experienced and at a great rate. I will always use them and highly recommend them for all your AC needs.

Gina F.

I am waiting to see if my leak gets fixed before deciding on a final number of stars. I noticed water dripping from the ceiling in the downstairs bathroom and the ceiling above the toilet had a hole from water damage. They came out to evaluate and decided it was from the bathtub in the master bath above on the second floor. The tech said they would have to go in at the floor of the master closet, which is next to the tub. I was leery but I am not a plumber. He said they needed parts and had to schedule a time to return. On the second visit it was a different tech, apparently the first one was called for another job. This one said he could go in through the ceiling in the downstairs bathroom. $900 later, he had replaced a part of the pipe from the tub drain and seemed like it solved the issue. A few months later, after I had someone replace the drywall and paint, I noticed that there was a water stain in the new drywall. Called them back and the same tech came out. Replaced the tub drain, saying that was likely the issue. Seemed okay again. Fast forward another couple months, I can hear the water dripping into the ceiling again. I just called to have someone come out to check it. I had to have my mother (who lives in another state) call them since she is the homeowner in order to send someone out. They did not require this the last two times. AND they are charging me for the evaluation, which they did not do last visit. For $900 I expect the leak to be fixed. Not to mention the money I paid someone else to repair the ceiling and paint after they supposedly fixed the leak. I will have to pay to have it patched and painted again, but I want to be sure the leak is fixed first. Once this is resolved I will update my review.

Sharon R.

I had drained my electric water heater incorrectly and needed a professional to come out and see what could be done to get it going again.
I was trying to contact a plumbing service I had used the the past but when I clicked on, what I thought was their number, I got Active plumbing instead.
They were very kind and I figured one plumbing company is just as good as another. Tony responded quickly, reviewed the situation and said the heating element had burned out. He replaced the element and I was charged $484.00. He also gave me a quote of $670.00 to fix a drip in my bath tub faucet. I passed on that one. About 1:30 am the next morning my son, who is staying in the unit, called and said there was water all over the condo. The unit was leaking again. I called Active several times for emergency response and waited up until 3am. I had to go to bed. At 8:30 the next morning Tony called and I let him into the unit. He shut the water off and said there was a second heating element that would need to be replaced. I just looked at him and asked him to leave. I got ahold of the original plumbing company. They responded quickly, reviewed the situation and took out the water heater. They got a new one, applying the warranty on the old one, it cost $300.00 plus labor. The other plumbing company fixed the drip in my tub to the tune of $160.00. This was a very expensive lesson to learn. I won't be calling them again.

Dave C.

Active Plumbing.. A TOTAL RIP OFF. The company was a referral from Southwest Gas. I set up an appointment and they were here on time. When I initially called, I was told that it would be $49 (ish) for the service call. When the repairman arrived he told me it would be a minimum of $267 as he had to diagnose the problem before the repair. I'm a senior citizen and cannot afford THAT luxury. Now, back to the problem at hand. While the repairman was in my house, I called Active Plumbing. The repairman left and went outside to his truck. WHILE I was speaking to Active, the guy just DROVE AWAY.. YUP - DROVE AWAY. The woman at Active said 'WHAT?"" Never heard from them again. I wouldn't give that company the wrong time of day...

Brigitte F.

First off, thank you so much Opie for getting our toilet flushing again! Our toilet was clogged the evening prior. The plumbing businesses I called were all booked, so I decided to go over the plumbing companies that provided us services before and Active Plumbing is one of them. I spoke to Carl who went out of his way to send someone between 12P-2P same day. Opie was a Godsend! Needless to say I had a plumbing crash course, LOL, and understood what he was going to do with recommendations if it happens again.







1

Todd N.

I had two companies come out and gave me an estimate of $2,000. The Tony came and told me it is $680 job. It was misdiagnosed by the other two. These people were honest.

Tri M.

I want to first thank Tony, the plumbing professional sent out to help me! We had a kitchen sink that was backed up and to the point my kitchen flooded and it stinked! First, Carl at Active responded to me quickly and assessed the situation and was able to let me know when he could send someone out and was very flexible with my schedule as I work long hours and simply could not wait for a Monday through Friday company. Other companies wanted to charge a premium because of the time they came out, but Active was able to accommodate me. Tony reached out to me promptly and coordinated when I was going to be home. As soon as he got here, he assessed the sink and gave me the best case and worst case scenario of the problem. He got right to it and truly made sure he cleared the clog by snaking from the house all the out through the main line and ensuring he could see the snake. He was professional and super thorough he knocked the clog out entirely. He made sure he ran water and everything was cleared before he closed up. I appreciate a company that has very professional staff, are trustworthy, and are not trying to upsell any services or overcharge. Thank you again Active for being so fast, accommodating, and professional. Make sure Tony gets a kudos for his hard work. It's refreshing to know there's people like Tony out there to truly help people in need!