Action Pumping

A S.

Thank you action pumping for killing my 50 year old evergreen that was the focal piece of my yard

Ashley O.

Fast and friendly service. They got to us even earlier than expected. Would use again!

Adam R.

Refused to wear a mask while talking to me during a pandemic, became aggressive when asked more than once to wear a mask during their visit and refused to serve us, also took 10 days to get here after making an appointment. Unbelievably unprofessional.

Karen L.

I needed a technician to come out on a urgent call because my septic tank had caused a back up. (Yucca Valley).

I spoke to someone earlier the charge was $450 which was fine. The technician Mark Garcia came out, he couldnt find the septic tank supposedly. We told him where it was, my neighbor told him where it was it and he decided to check in the back yard, my tenant told him where it was and he did not listen. The septic tank was in front of house were we told him!

When he completed the task and locating where the septic tank was, the exact spot where everyone told him, he proceeds to say he was charging me $90 dollars extra for walking around the property because he couldnt find it, even though he was told where it was!!

I told him this is not fair to charge me for the time you walked around the house and you did not listen to anyone! I told he must of not known what he was doing, he yelled at me called me a ""fucking cunt"". He threatened me. If I did not pay up, he was going to put the ""shit"" back in the tank.

How many other women have been verbally abused by Mark Garcia in Yucca Valley?? I'm so disgusted, I will never recommend Action again.

Be prepared to encounter a disrespectful and abusive technician Mark Garcia from Action in Yucca Valley who calls people ""fucking cunts "" and threatens them.

In addition, how do you pump a 1200 gallons septic tank in 10 minutes??? He connected it for 15 minutes. It should of taken him 20-30 minutes to do the job right. He robbed me $570 and didnt do the job. Do not use ACTION in Yucca Valley. They will lie to you, call you names and steal your money!

Edit:

Actions justifies Mark Garcia calling me ""fucking cunt"" because Technician assumed he was being called stupid. Smh.

Beware Yucca Valley residents of this Company and of this man. Do you want to be threatened and be called a ""cunt""? Think twice before you use Action.

Chris P.

ENDLESS DELAYS, POOR COMMUNICATION, RATS

Reached out last JULY to have a septic inspection on my rental property and discovered I needed a new waste line and septic tank. They were very busy so it took a little over a month to get a team out there. Once they were able to start they said they needed to bring in a second contractor for some concrete work. This took another month. There was seemingly zero communication between the concrete contractor and Action Pumping, because they didn't go and finish the job after the concrete work was done. I had to call them to check in and when I did they told me they couldn't finish their end of the work for another 2 months because of some other jobs. In the meantime rats got into the house and trashed the entire place because they left gaping holes in the bathroom floors. They finally called me back at the end of DECEMBER to schedule finishing the job.

AVOID LIKE THE PLAGUE OF RATS THEY LET INTO MY HOUSE

Cal R.

We Paid Action Pumping $525 ($100 for late night charge) to have our septic pumped on 2/6/21. Today, 3/12/21, barely a month past the pump date we have our septic checked for our realtor and the new company we called showed us, it was FULL! Action CLAIMS they pumped 1000 Gallons out of our 1000 gallon tank, with a dump receipt to prove, YET claims it wasn't able to be pumped due to grease and baby wipes?!? How does that make any sense?!? They are completely lying, our tank is still completely full! Stay away from this conpany, they are doing NOTHING to help. The owner Jason has not tried to contact us and his worker Robin in straight up rude to deal with! The FTC and BBB will be notified and this will be taken to court if nothing is done! We aren't looking for a refund, we just want the job done that we paid for! If not, then a refund is DUE! I highly suggest to anyone who has used them, check your tank! I bet it wasn't fully pumped like you paid for! WATCH THEM AS THEY WORK!! Lesson learned!

Nathan N.

They supposedly pumped my septic tank last month. I needed a septic tank inspection today to approve the loan on the house. The inspector said that the tank was still 3/4 full. I called Action and they said they pumped 1,000 gallons the inspector said that was impossible. They then said they couldn't pump because their was too much grease and baby wipes. The employees doing the job never informed me their was a problem pumping, however they did say that the truck was almost full before they got here. The company is refusing to correct the problem or refund my money. The office said it was my fault that the tank couldn't be pumped.

Mark C.

Action Pumping has been to two of my properties for septic servicing. They were unprepared and had neither the equipment nor the knowledge of the property to complete this task. They also failed to inform me of what was needed from me for them to do their jobs (e.g., exact location of the septic tanks). This resulted in two separate $180 charges for visits in which no work was done.

D A.

Wow these guys are awesome! I have never had a septic tank before and didnt even know where mine was located. These guys did a great job and they answered all my questions about the tank. I will be using them again when my tank needs pumping again!

Tyson R.

UPDATE:

The fact that Action Pumping lied (without informing me) on the permit application for my septic tank replacement last year has resulted in a 4+ month delay in my construction project, which has resulted in my losing thousands of dollars in AirBnB income.

Short version: If you are planning on ever requesting a permit for construction in the future (and if you'll want a STR permit, you'll need to do work with permits), don't let Action Pumping apply for your permit on your behalf. Action Pumping told me in the quote that it included ""Provide the County of San Bernardino Installation Permit with proper inspection."" But they didn't - they provided an improper inspection, and I'm the one paying for it. They put in ""like-for-like"" to expedite things and that his resulted in major delays when the county caught on that it wasn't like-for-like.

Long version: In summer of 2019, we bought our house in Joshua Tree and asked Action Pumping for a quote to replace the septic tank. We told them we need to expanding from 750 gallons to 1000 gallons because we plan to add a 3rd bedroom and 2nd bath. Included in their quote was that they would take care of all necessary permits. Their quote was several hundreds of dollars more than the other quote we received, but they had these good Yelp review so we were willing to pay extra to avoid any headaches.

A few months later when we were applying for the building permits, we were told we needed a septic certification, and that the septic company that installed our tank should have given us one. I contacted Action Pumping and they said they hadn't given me one because I hadn't asked for one. After some back and forth they finally filled out a septic cert form for me, and I sent that to EHS.
At this point I had everything in my building plans approved, all I was waiting on was the septic cert. This was last summer.
EHS came back and said they can't certify the tank because the leach lines are inadequate for a 1000 gallon tank. I asked, then why was I issued a permit for the tank? Turns out it was because Action Pumping had written ""like for like"" in the permit application, but the replacement was not like for like, it was a 1000 gallon tank replacing a 750 gallon tank. The county rules are clear that your drainage system needs to match your septic tank size (I didn't know any of this at the time, of course, and neither apparently did Action Pumping, which isn't good). So after some back and forth, with Action Pumping arguing they don't think an expanded drainage system is necessary and EHS saying, well those are the rules, I was finally faced with the fact that I needed to get a percolation study and then would need to install more leach lines. The percolation study would take over 2 months to get done, and cost something like $1500. So I got that done, and then I had to have EHS approve my septic plan. Around this time I asked Action Pumping and 2 other companies for a quote for the leach lines. After all the delays they had caused me, Action Pumping didn't even give me a reasonable quote for the leach lines! They were more than the other two companies. So of course I'm not going to do business with them again.
It took a few weeks for EHS to approve the septic plan, and now the plan is with B&S, and hopefully next week I'll get started on my leach lines, and then I can start on the bedroom and bath.
The original screw-up by Action Pumping put me behind on this project by something like 4 months, during which I could have been renting out our place for a $1000+ profit per month. Instead it's sitting there with drill holes all around the front yard from the perc study. Those holes would have been fine last August before our house was ready for rental. Now they are costing us money every week.

So - if you use Action Pumping - make sure you do your own research! Don't rely on what they say is necessary, especially if you are planning to every apply for permits for anything. And either don't have them do the permits for you, or ask them to show you the permit application before they submit it so you can check for errors. I'm sure they thought they were doing me a favor by fibbing on the permit application. They did save me a few thousand dollars in the short run. But in the long run, I'm paying for those costs anyway, plus my project is delayed, which is costing me thousands on top of that. Word to the wise!