Action Pro Plumbing & Sewer

John M.

I called Action Pro Plumbing on a Saturday afternoon to have them look at a leak coming from bathroom wall. They told me they could come at about 2pm the next day and they would call me when they were on their way. I never received a call from them. I left them two voicemails asking for an update and to confirm whether they were still coming, but I never received a reply. Needless to say they also never showed up. I obviously would not recommend using them if they can't even call to let me know they weren't coming.

Cam G.

nightmare from non caring poor quality plumber. Did not keep first appointment at all and never called waited all day for nothing. Second appointment he showed up late and said he had to come back next day. Finally he agreed to start the work. We had all brand new plumbing and just remodeled the bathroom, all we wanted was for him to install toilet, bath tub, and hook up sink lines. He started work and did not know how to solder copper pipes so he left to go get his uncle who he kindly told me was a plumber. What should of been a 4 hour job turned in to a two day big trouble job. He complained this is wrong, that is wrong and it took them forever to do the job. His bill was over budget and about the same price as a union certified plumber. This would not of been so bad but he put (definately) wrong facet on bath tub which did not even match up to the holes in tub, it had open areas around the tub and faucet holes. He told me it was fine which it was not. Also it was a claw foot tub and he mounted the tub on drain so high the drain was holding the tub up so feet did not meet the floor, and the feet kept falling off. YELP YELP....ANYWAY we paid his bill more less to just get him out of there so he did not damage anything else. $665.00 shot for nothing. Than I had to call another plumber to fix his mistakes, new plumber got right faucets, and fixed the height of tub and got the feet to stay on tub fine, at last after two plumbers success and bathroom is done now. If you need problems and more headaches than you had before, just call him, I am sure he will treat you great, NOT!

Jay S.

I appreciate Tim's entrepreneurial spirit and hustle. With that said, we called him in August to fix a leak. The leak forced People's gas to turn our gas off. Since Tim's low on cash, he doesn't have a lot of official equipment so he relied on us telling him where we thought our leaks were. He listened and fixed only the areas we nonprofessionals showed him, and said he pressure tested to People's Gas standards. I paid $500 bucks plus other costs for materials. Next day, People's Gas comes and it's not to the pressure they require. Tim can't come out, so we're with no gas/hot water. I have to pay People's Gas to fix other spots. So problem #1 wasn't ever really fixed yet I paid $500.

Flash forward a month later, we smell more gas. I call Tim. Tim comes, again, he has no official equipment so he's relying on us to tell him where we ""think"" the gas is coming from. Or he's spraying water looking for bubbles. He finds some spots, and says it's going to cost another $500 to fix - it's apparently a deal. I can't afford to pay this guy every time a new appears so we pass.

I call another company, Perrin Gas and he has official gas detection equipment, pressure testers, and finds several leaks. He charges me significantly less than Tim to fix the same problem, + repaired an air vent that Tim literally duct taped to my basement chimney base. Perrin provides a ""satisfaction guarantee"" in that, if the problem persists, he comes back out to fix with no hassle.

I don't recommend Action Pro and really felt like we got hustled to some degree, but fully accept that Tim is likely working very hard to feed himself and his family - just not very thorough or official at what he's trying to do.

Sarah D.

Yelpers beware. This guy was a no show, no returned call, no returned email. I called Action Pro based on Yelp reviews. I called first thing in the morning on a Thursday and Tim's wife(?) put him right on the phone. I talked through my issue with Tim, he said he knew exactly what I was talking about and since it was not urgent, he suggested the next evening (Friday) to come over to fix. I insisted on sending him a picture of the issue in case my lack of plumbing knowledge may not have correctly conveyed the issue. When text didn't work, he provided an email address. He replied to my email with a message and ""see you tomorrow evening."" I never heard from him again.

Bryan K.

Called Tim and scheduled an appointment - He took down my information and said he would arrive around 1 PM the next day - he never showed up, no call - I called about every half hour for 3 hours straight beginning at 2 PM - no answer - left a message - no call back - very dissapointing. Stay away.

Zimin M.

Tim and his son came to our rescue when we found the kitchen sewer was backed up. This was the night right before scheduled carpet installation before we moved in our new home. It had to be dealt with. It was late at night when we stopped to check on the new place. We were so glad we did. The leak buckled the floor and seeped through the ceiling dripping downstairs, leaving a puddle. Tim quickly identified the issue - clogged common sewer line. He used electric snake drain cleaner and unclogged it in no time. The bill came out to be $325, a bit higher but for a late night emergency call, it's understandable.

Matthew L.

I used them again to unclog a drain that was running slowly. I requested Tim based on my previous experience with him. He was in the middle of doing personal errands and brought his elementary aged son along. Not only did he diligently work to clear the drain, but it was great to see him walk his son through every aspect of what he was doing and allowing him to learn through participation. Again, Tim cleaned everything up and was extremely professional.

Caitlin F.

I have been waiting for a half hour for the plumber and called to see how long it will take for him to be here and the phone is off and went straight to voicemail with a mail box that is full i highly suggest you call another plumber. and i can't even get through to anybody at this company to cancel my app. if they were even planning on showing up in the first place. worst plumbing experience i have ever had

R M.

I hired Action Pro to rod my sewer line and do a camera inspection. Spoke to Tim on the phone and explained my problem and set up an appointment for two days later. Tim sent Mark (who arrived right on schedule I might add) because he had the heavy duty rodding machine that was called for based on my description of the problem. I came away with a very good impression of both Tim and Mark; they are very personable and responsive and I felt confident of their knowledge and skills. Price was also reasonable.

Lai-Nin W.

Mark is very friendly and has been helpful in working on the weekend to try to fix our sewage problem. Unfortunately, the more they dig the more they charge, and my costs went up from a simple rodding ($275) to clear the drain (you know with the mechanical snake looking thing) to having to redo 10 feet of pipe which made my total costs go from $275 to over $5,000. I think the team has done a great job but their pricing is very counter-intuitive. This was kind of how our decision making happened:

Something is broken! Fix it please!
Cost to do rodding 1st time: $250

Uh-oh the pipe is broken-- better fix it!
Cost to do 4 feet of pipe: $2425

Uh-oh the pipe is more broken than we thought...better fix it!
Cost to do 8 feet of pipe (4 feet more than original): $1700
Let's do 8 feet!

Uh-oh the broken pipe is longer than we thought...
Cost to do 10 feet of pipe (2 more than planned): $850

But it's still blocked so we need to rod it again...
Cost to do rodding 2nd time: $275

It's fixed now though, so I'm glad that I went with them!