Action Plumbing

Holly T.

Through an AHS warranty call, Action Plumbing was assigned to fix my broken disposal. Steven was at my house less than 24 hours after my call to AHS. He was friendly, professional, and got the job done quickly. I was very impressed and would call again!

Heidi G.

Twice I have had to our American home shield for plumbing. They called out Action both times. First time in June 2018 they never got with me or AHS to setup appointment and ended up two weeks without running water until AHS contacted another plumber. This time once again because they are the only ones in this area for AHS they were called again. They did come out pretty quickly to access the problem. After that it went to hell in a hand basket. Took them 2 days to even turn it into AHS after I stayed on the phone. AHS approved same day Action didn't call or do anything until I called them 2 days later. They knew coming out that it was going to be a tight fit to replace the hot water heater. When he came out with new heater he wouldn't even take it out of the box to try and get it in. Left immediately after telling me it wouldn't fit. AHS called and emailed with no return answers. Finally got Quetin on the phone and he says "my guy is still on the property" umm.... he had been gone for 2 hours at this point. After that neither him nor his worker were able to be reached. AHS later told me that he denied it stating that the closet was not accessible and needed a 24" opening and that the home owner was made aware. I was NEVER told this. Thank God the lady on the phone said that she could tell by my reaction that I didn't know. FINALLY, got another plumber to come out for 2nd opinion. He measured, looked at everything, called around and then told me it could be done. Thankfully after 2 weeks without hot water we are gong to get it back. Also, Action was charging me $200 on top of what AHS was paying them, Stating it was "modifications". $115 for hoses (that are already brand new) and $85 for T&P valve. The next plumber is doing $100 stating it shouldn't cost that much the T&P is only like $15. I am glad to see the other reviews and know that I am not the only one that has had these issues. Maybe it's just the people with AHS, but if you don't want to mess with AHS, then don't renew your contract with them and stop doing work for them. STOP screwing over the customers.

Jill J.

I'd like to thank everyone that recommended this company. Quentin Duff and his guys Steven, Chad, and Rusty who went above and beyond to help us at the utmost affordable price. They were super friendly guys with " a want to help" attitude!!!! We enjoyed their company even under " shitty" circumstances . Great company!!!

Jerri K.

I would not recommend this company to anyone. I am a home owner and I called American Home shield to have my water heater replaced. Action plumbing inflated the fees. They would not show their plumbing credentials and denied my claim because I questioned the rates. He was very unprofessional on the phone. I called the manager and he never called me back. Please don't use this company. It's horrible. It is the worst service that I have recieved since I been with American Home Shield.

The below review was written in 2015. I experienced the exact same situation. I spoke with the same manager -Quentin. I got the same responses. Read below.

. . . .
Unethical company and will inflate the fees. Wish I could give a score of zero. So, this place contracts with AHS and will falsely write-up the work scope to get extra money by writing "modifications" next the installation line items. Installation costs are simple: hook the heater to water, connect to gas or electric, place the vent on, connect the expansion tank, and connect the T&P valve.

Quentin, the manager, wanted to bill for an extra $300 to make up for the differences AHS will not pay him. These items are:
- $185 to connect the Water Heater to flex piping. (He also stated the Expansion tank was connected "backwards." This was a lie, there is no check valve, it is properly installed on the line, and would require no "modifications.")
- $35 for a fake vent modification.
- $85 to connect the existing piping to the T&P.

Grand total of $300 extra. The main reason I was being charged this, Quentin explained, was because AHS does not pay them to do everything and thats why I had to pay the extra charges.

WOW!

Lisa H.

I would not recommend this company to anyone. I had a situation where Centerpoint pulled my meter and required a plumber to correct the issue. The plumber came out and told me I did not have a leak and would be back the next day to complete the job. I received a call and was told to find another plumber to finish the work. I was without gas for 4 days because of this company.

Y. J.

Sent by American Home Shield (AHS) to repair garbage disposal. 1) Called to say he was 1 hour away without ever setting initial appointment. When told that was unacceptable because spouse and I were at work, guy became agitated. 2) Assured me he would show next day after I rearranged schedule.......NEVER showed. 3) Reported company to AHS, they called them and they sent someone who came and "cleared the disposal" charged us $75 and NEVER looked underneath the sink to fix the leak. 4) Called them immediately and have been leaving messages daily.....no reply. This company should not even be on the roster of AHS taking people's hard earned money for shoddy work.

Deverie G.

American Home Shield sent Action Plumbing out for a clogged system. He snaked the cleanout in the backyard but said he couldn't snake the vents on the roof because AHS doesn't allow them to do that. He then left and it took a week of phone calls to be told he was going to charge us $1250.00 to install another cleanout because it wasn't covered by our warranty. We instead called another plumber who snaked the backyard and then the cleanout that was already in the front yard and fixed us right us! Action plumbing just shows up for their service fee and you never hear from them again except that he wants an exorbitant amount of money for work that does not need to be done. We did not need another cleanout because there was already one there that he never snaked! And it sits in plain site about a foot high on the property line. DO NOT USE THIS PLUMBER!! Wish I could give them ZERO STARS!

Natalia J.

Action Plumbing sent Quentin to my house to do some repairs on my pipes that had started leaking in my wall, which he was sent out by American Home Shield...worst decision ever made by AHS to contract with them. Quentin wrote me up an estimate to where he tried to charge me 2 times as much as the plumber who actually did the repairs on my house..and because I didn't use him as my plumber he called AHS and fabricated a report, just so that my claim can be denied...I guess he was saying if he wasn't going to get paid neither was I. But God don't sleep! I wouldn't recommend him to fix water for my dogs and that's how I'm feeling right about now!!!!!!! He is a scammer and not to be trusted!!!!!!....I don't even know how AHS even use them(Action Plumbing) to contract with...I'm starting to question should I even use them any longer (AHS) for my home owner insurance! Just sad that people can be so greedy behind money like that...very sad!

John D.

Unethical company and will inflate the fees. Wish I could give a score of zero. So, this place contracts with AHS and will falsely write-up the work scope to get extra money by writing "modifications" next the installation line items. Installation costs are simple: hook the heater to water, connect to gas or electric, place the vent on, connect the expansion tank, and connect the T&P valve.

Quentin, the manager, wanted to bill for an extra $300 to make up for the differences AHS will not pay him. These items are:
- $185 to connect the Water Heater to flex piping. (He also stated the Expansion tank was connected "backwards." This was a lie, there is no check valve, it is properly installed on the line, and would require no "modifications.")
- $35 for a fake vent modification.
- $85 to connect the existing piping to the T&P.

Grand total of $300 extra. The main reason I was being charged this, Quentin explained, was because AHS does not pay them to do everything and thats why I had to pay the extra charges.

WOW!

Brenda C.

American home shield should cut ties with this company! After the initial visit to my house they told me a new water heater would need to be ordered. Weeks passed and I was told every time I called that they were having trouble finding the specific one I needed. A another week or so passed and I was told that they were waiting for it to come in. Another week passed and they finally told me that they just couldn't get one. So after stringing me along for over a month..the tech tells me that I need to call AHS and do the cash out and once I had the water heater he would come back out and install it for free. (I, at the time thought it was just a nice gesture from the company since they dragged this repair out for over a month and lied about ordering the water heater in the first place)
So I ordered the water heater and called Action to come install it once it came in. The (same) tech told me that it would be the next day before he could come out and to "call him in the morning". Those are this company's famous last words. I called the next morning and he told me he had the days confused that it would be the next day to again, call him in the morning. That was almost a week ago and he has yet to return my call. I had my husband call, just minutes after I had, from his phone and what do you know, he answered. His response, "call me in the morning." At my wits end I called AHS to let them know the issues I had been having with action and the representative put me on hold to try and contact them. Once she got back on the line she told me that the tech said he cannot do it today but that he would come another day and he wanted me to let you know that YOU WOULD HAVE TO PAY HIM . My jaw dropped. I never mentioned FREE one time in the whole two plus months this mess went on! HE DID!! ABSOLUTE WORST company I have ever dealt with. In the future, I will not accept this company as a contractor through AHS. I would rather pay an honest company 10 times over than give these people one cent.