Action Plumbing

Christine W.

I called this company earlier today to ask for the potential cost of replacing a washer in the on-off valve in my condo. I realize that problems often cannot be diagnosed over the phone, but I asked how much the washer-replacement would be IF that were the problem, but they refused to listen to my description or give me a friendly estimate. Instead, they wanted to charge me $95 just to look at the problem. Then, they would give me an estimate, and if I went with them, the $95 would be waived ,and I would pay for the repair instead. Well, if they need almost $100 just to look at a problem I'm sure that the cost of the repair would be exorbitantly high. Plus, I would have had to take off from work to wait for someone to look at what turned out to require an easy, two-second fix.

Listen to this contrasting story: I then called Cherry Hill Plumbing and described the problem. The nice man on the phone then told me to tighten the packing nut, which I did with a wrench. Guess what--PROBLEM SOLVED. He saved me $$$ and treated me like a human being, so now I will call them any time I have a plumbing problem, and I will recommend them to everyone.

Action Plumbing has a terrible default policy of never quoting over the phone, and as a result, they are losing business because I refuse to hire them to do any work now. I don't care if they are the most skilled plumbers around. They lost me to a competitor because of their lousy way of dealing with customers. Bravo.

Vanessa S.

My bathtub was clogged & the water was backing up into the tub (creating a disgusting, merky mess). Then the bathroom sink was backing up as well. I called Roto Rooter at first & after using a snake for a little while (in a drainage area in my driveway), the tech stated he couldn't reach the problem from that access point, so after a long assessment he quoted me $7,000 to rip up my kitchen floor to fix the problem. I immediately said no to this (as I couldn't possibly afford it) & would seek out other companies for a 2nd opinion. I was referred to Action Plumbing by my husband, because he told me they service where he works & he trusted them.
When Action Plumbing's tech came over, I told him what the other tech recommended & he immediately told me that was not right. He went onto my roof, noticed a dead bird clogging some drain pipe up there. So he got rid of it, snaked down in the pipe & in the tub & fixed the problem right away. He even cleaned the mess in the tub. I couldn't even tell he was ever there! I highly recommend this company. The customer service is excellent, and the tech was very honest, fast & efficient. The best part was they only charged me $50.. That's a far cry from $7000!! Thank you Action Plumbing. You have a customer for life

Mikey-NJ A.

TRUE STORY. Leaking Soldered Pipe after 10 months, NO HELP from ACTION.
Months, days or a year a soldered pipe should rarely leak.
I called the first time, got the understand and turn around approach from the front desk lady. I called again, I told them I now used you 3 to 4 times in the past to get work done, help me out! I got nothing.

I called several competing companies, they said that type of valve conversion is simple and should not leak!

I called action the next day this is 12/10/14 the women told me ""ow ANTHONY, says its out of warranty, you have to pay no matter what"".

Here is what I learned about this company. They LOVE helping you out when your paying, I paid, I think around 800 lifetime as of today, even 300 for the job I am talking about, but its been 10 months, and its leaking from 2 places into the downstairs of my house messing up paint, and drywall.

So many plumbing companies around the area, STAY CLEAR of this one!

Romy S.

Visited friends for Thanksgiving in Cherry Hill, NJ and our drain became clogged. Called Action Plumbing and they came out right away. The serviceman was friendly and efficent. Could not have had a better experience on a holiday weekend no less. Highly recommend this business.

Ben H.

Got a clogged drain? Buy A bottle of Nair and pour it down the drain. Nine times out of ten this will solve your problem.

We had Action Plumbing send out one of their ""technicians"" who ran the snake so hard that he snapped the drainpipe, scratched the HELL out of the tub, and then charged us $800 to put a temporary PVC drainpipe on that would only last six months by his own admission. Was clearly inexperienced, nervous, and guilty. We had a real plumber out two months later and he just laughed and shook his head at the guy's work.

Patty V.

Action Plumbing replaced our disposal (a $450 job) and 4 months after it was installed, a blade broke off while we were disposing vegetables. We had not put any hard items down the sink and the plumber they sent out said it looked like the disposal was defective. Since the disposal was onloy 4 months old and we had not misused it, we expected them to stand behind their work and replace the disposal with a new one, but they refused to do so, saying that the best they could do was offer us $50 off a new installation and they could send the part back to the manufacturer to see if they would warranty it.

Despite arguing with them, they would not relent and did not care when I told them I planned to warn others via the internet about them.

I would not recommend using this company.