Action Plumbing

Linda S.

I called Action Plumbing a few days ago and the woman on the phone was courteous and set up the first available appointment without issue. Brandon came out this morning and fixed the water backing up in the kitchen sink. He was professionally, courteous, on time and knowledgeable. This was a great experience. I wish all companies would be as easy to deal with as this one. Thanks Brandon!

Angela S.

Action Plumbing fixed our issue fast. Brandon (I think) came out and diagnosed our problem which was a sheered sewer line. The crew came out the next day, dug up the area, repaired the problem and had it put Back together within 2 1/2 hours. The entire crew was very knowledgeable and professional. I 100% recommend them.

Donna B.

We built a new home 2 years ago Action did all the plumbing no issues. A year later we had the sewer back up to the house Action couldn't respond during the day but could come after hours so of course we said yes. Turned out it was Nipsco had cut the line, Action was paid in full by Nipsco promptly, I followed up and made sure in person. Today no water to the house at all...called 8 am they stated they can't come till Tuesday, I said you are going to leave us without water for 3 days. They said we could pay after hours fee and they would come Saturday. I than said we paid a lot of money to you for new construction and PAUL proceeded to say Mam we can never make you happy don't call us again and hung up. Thank you I now am a customer of Maglish Plumbing who contacted AM Water for us and told us if its not that they will be right out. Now that is customer service. Would never recommend this company.

Annette H.

We purchased a hot water heater from Action Plumbing, and also had them install it. The installers were very nice and seemed to have done a good job. After they left we noticed a funny smell in our utility room. They had done some welding, so we thought it was from that.
The smell did not go away. After a few days I was worried about a gas leak, so we called them back. They came out and did confirm that is was a leak. (Small they said) but still a gas leak. They repaired and left.
The next day I called the manager at Action just to let him know what had happened. I thought he would be very apologetic, He was very rude to me. He said he had had enough complaints for the day and actually hung up on me. I was being nice to him, but just wanted him to know what had happened.
I would not recommend anyone to use Action Plumbing!!

Stacey D.

Action Plumbing installed a water softener for us yesterday and they were fantastic! We have recently moved to Indiana from Texas and know very little about basements, etc. Not only did Ralph install the unit with professionalism, he also explained why we needed a softener and trained me on how to use it. He also patiently answered all my questions --- how does a sump pump work, what's an ejector, where is my main shut off for the sprinkler system, does this drain seem clogged, and many more! We highly recommend them!

Garrett K.

Service was okay. Both employees acted very professional and were helpful in decision making of where to locate new water lines. The plumbing repair is functional, but exposed work was less cosmetically pleasing than other plumbers I have used in the past.

I was given a price over the phone for the time/materials anticipated. The plumbers matched the time/materials exactly, but told me a price that was $50 higher, and without prompting offered a discount, which just got it back to the same rate I was told over the phone. Very generous!

I was a little aggravated that a team of an experienced plumber and an apprentice came to work at my house. I paid the same hourly rate for the experienced plumber as the apprentice. This includes the time the apprentice took to redo work that was deemed bad by the experienced plumber, and the time the experienced plumber was training the apprentice. I understand the importance of training and apprenticeships, but if an experienced plumber had done the entire job it would have cost me much less. For this reason I would not call back.